4620 comments found.
I have been using the theme for the past 2 years. My support has expired. I will appreciate if you can help me out here.
Firstly, I am trying to update the theme. When I try to copy and paste the old settings from my old code to the new code, I get an error. I have resolved all the errors you mentioned in your video, but another error says Invalid JSON: EOF while parsing an object at line 3591 column 1. Please let me know how to resolve it.
Secondly, when I open my website on mobile, the hamburger menu icon, on some devices doesn’t work and upon clicking it, the shop page opens which contains all our products. I want the menu icon to work properly and also this page shouldn’t be opening. I have read about it on the internet but can’t find a solution. Please help.
Hi Friend,
In case the problems you are experiencing are related to theme errors, we are ready to assist you. If not, you will need to extend your support plan to receive assistance.
For the second point, you will need to wait for the menu to load, after which it will function correctly.
We will provide detailed feedback through your ticket soon.
Hi, i have one issue with brand tab images, how can i do it. I have tried content, files and all. still its not showing on front end. Any alternative methords?
Hi Friend,
This is the instruction to add image for Brand tab: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/brand-tab#how-to-show-images-for-brand-tab-section
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Thank you for the reply. It solved. I could manage it. Now another issue happened, it is regarding mega menu. I wanted same menu like home 6 super market. Same categories drop down and shop by categories on the left side of the banner. How can i do it? Is there any option to import its demo content?
Hi Friend,
You just can import the layout of header 06 into your store, please follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-4-upload-settings-for-header
And to setup mega menu, please follow this: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu#how-to-setup-mega-menu-layouts-advanced-mega-menu
You need to setup with your data and we don’t have any options to import the content of this.
Thank you so much.
I have checked this and updated settings too. but still i don’t see the option or i don’t get the one what i wanted. I am trying to make something same as this image https://prnt.sc/RRuTUCqkLqmN. How it can be done ?
Hi Friend,
Sorry for keeping you late.
01. For Vertical menu (https://prnt.sc/M8cbGfVQPvqj), you go to Header Nav – Vertical Menu -> Menu -> Vertical menu -> add menu here: https://prnt.sc/Y1jpoKno4Mws
02. For Shop by category block (https://prnt.sc/WpPmZeqMx90b), it stay on Slideshow section.
Please go to Slide show -> Block category -> enable this option: https://prnt.sc/Q6B7WOI_aj9g
Then, you can select menu for this: https://prnt.sc/FrHXWPU1mFaM
To show image/icon for this block, you follow this instruction: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/brand-tab#how-to-show-images-for-brand-tab-section
Hope this helps you.
Hello I have a query related to sections.
1. I noticed there are variety of section used in demo layouts and also noticed there are different configuration files as json of index pages of each demo so i want to know how can we use particular section of one demo in another demo setup ? For example i liked the design of default home layout overall and now i want to use some section designs used in other demos then how can i import those into default one ?
2. Its related to 1st Q as well somehow, does your theme contains all of the sections templates used all demos or each demo’s json file comes with its own sections ?
Hi Friend,
Thank you so much for your request.
Each demo will have a separate Json file, when you import the Json file, it will contain all the sections of that demo.
We do not provide Json for each section, but you can completely add sections of homepages to a specific homepage.
If you do not know what the section is called, you can provide us with a screenshot of that section, we will guide you to add it.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Hi Friend,
Sorry for keeping you late.
We don’t have the setting for this change, but we can help you modify the code. Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
I have created the ticket, please check
We have replied to your ticket, you can check it now.
Hi, I have your theme but support has lapsed as I have only just started using shopify. Can I ask, is there a way to make my logo bigger? It only looks small on the desktop version, I need it bigger
Hi Friend,
We have settings to change width for logo on Desktop.Please go to Header you are using, find the setting to change width.
For example, if you are using Header – Single-Line, you change width here: https://prnt.sc/HQ0rnc3Jcy2A
Hello! I bought this theme about a year or 2 ago but I never ended up making a site with it because of one main issue… I’m considering renewing my support and making a site with it now, but I am concerned about that same issue, so I want to check with you to see if that issue still persists before I renew.
Main issue was this: i liked one of your demo home pages, so when I selected the demo version to work with, it was then called a “Child theme”... But when I did that, what seemed to happen is that all of the different nice looking product layouts and category page layouts and other beautiful options etc that your demo displays… were not available to me. I was limited to only the one product layout which was used in that child, which did not look nice for my items, and also limited to the one category page in that child… but your demo shows a myriad of options and much more beautiful layouts.
At the time I was so frustrated I gave up on Shopify completely and just bought a wordpress theme. But now Facebook ads are requiring shopify… so I am again shopping for a shopify theme.
I will be deciding this purchase decision in 2 days so I hope to hear back form you soon.
If I choose to work with your Ella theme again… How can I make it so that I can have the home page of the child I like, but then choose the nice looking product page from your demo selections, and choose a nice looking category page from your demo selections , and other options I like from your demo, without being limited to the very narrow choice given by the one child?
Please advise, thank you
Hi Jennifer,
Thank you so much for sharing your concerns and experience. We appreciate your feedback.
Regarding the use of the Ella theme and child themes: In the past, we included child themes in the Ella theme package for free to assist customers looking for a niche-specific design without using the main Ella source.
However, managing child themes alongside Shopify’s technology updates has been challenging. Therefore, we decided to stop updating them and instead, developed some high-quality child theme layouts directly into the Ella theme source (only homepage layouts).
Could you please let us know which child theme layout you love? We can check if it is currently available in Ella.
We have removed some outdated child themes and retained the best ones.
Thank you!
There is a small problem in my store related to your Theme, seriously I have to pay 64$ to contact support?
Hi Friend,
If it relates to theme, we are willing to help you. But if it is not from our theme, you need to renew support to get our support.
Please open the ticket with categroy Shopify or Report bug at this link https://halosoft.ticksy.com/ to get our support.
In the ticket, please show theme licenes and don’t forget to create staff account.
Thank you so much.
Hi pre-purchase question. 1) Is it possible to keep the URL structure same as my current website? (i.e. current one for product https://website/product_url1, for categories https://website/category_url ). 2) Can I keep my current SKU’s instead of using Shopify product id’s for Google merchant feed?
Hi Friend,
Thank you so much for your attention to our theme.
1) Is it possible to keep the URL structure same as my current website? (i.e. current one for product https://website/product_url1, for categories https://website/category_url ).
-> Our URL structure will be displayed by Shopify’s default, for example:
- Link for Product page: https://new-ella-demo.myshopify.com/products/dempus-lortis-cosmo-sapiendo-5
https://prnt.sc/AJ1XHZqoeh6q- Link for Collection page: https://new-ella-demo.myshopify.com/collections/new-in
https://prnt.sc/vhsJ95b4et7KThis is Shopify’s default so we can’t help you change its URL structure. You can test it on the Dawn theme.
2) Can I keep my current SKU’s instead of using Shopify product id’s for Google merchant feed?
-> For this case, our team will verify it and will get back to you tomorrow.
Thank you so much.
Hi Friend,
We would like to update information for your point 2: Can I keep my current SKU’s instead of using Shopify product id’s for Google merchant feed?
->Yes, we can help you to change the code to get SKU instead of product ID after you buy Ella theme
Note: Rich results will also get SKU instead of product ID.
If you have any presale questions, you can open a ticket at this link: https://halosoft.ticksy.com/ and choose the category Presale to get our support.
Thank you so much.
Download file is large more than 50M. After unzipping the file, no other Zip file found in the folder. What next?
Hi ismailri197, after unzipping the downloaded package. Please go to folder “Ella Shopify 6.6.2” and then choosing the file “ella-6-6-2-theme-source.zip” to upload. If you have any questions, please send a message to: support@halothemes.com and we are happy to help! Thank you!
okay, seen.
I’ve tried pssible means the logo-text doesin’t move to center. Help!!!
Hi Friend,
We would like to login your store to help. Please open a new ticket at this link: https://halosoft.ticksy.com/ and don’t forget to grant us permission to login your store.
Thank you so much.
Main Page Performance 35 Product List Performance 46 product Performance 49 SEO TEAM SAY : should talk with developer theme because Jquery isn’t good for store performance I hope you have a solution when talk with developer of theme Jquery load product card slick-slider code and the code of the theme
Hi Friend,
Our supporter replied to you 2 days ago and still waiting for your feedback to support you.
There are many factors impact the store performance. We need to have the admin login access to check your website deeply and help you analyze. Please help us get back to the support ticket you submitted. Thank you so much
I Already Gave Permeation For the check today Again Send Email
Thank you for your information. Our Dev team will verify it and keep in touch with you via ticket.
Yes Halo Team Is Working thankyou
Why have you taken the ability to have the description not in the tabs and a non formattable short description with three full stops that do nothing? These seems really silly?
Nearly all websites have the description then add to cart then info’ tabs but now we can’t do this and may have to move away from this theme.
Hi Friend,
Our team will check and update you about this soon
Hi Friend,
We have checked and it is a great idea to update for the theme. Thank you so much
For Ella theme, we are going to update it in our new versions
For your site, we are happy to help you achieve this by implementing it for you. You can open a ticket at this link to request this change. Thank you.
Hi Team Please confirm the theme: https://belle-dolls-theme.myshopify.com/ in the package
Hi Friend,
The belle dolls theme was a child theme (separate from ella theme source) and we had removed it from the ella.
We have developed the same homepage layout as belle dolls for Ella at this link: https://new-ella-demo-11.myshopify.com//?fts=0&preview_theme_id=124318384179
So you can buy Ella and install this homepage for your site
I know my license has expired, but I want to solve some problems: Why after I added product attributes and uploaded pictures, when I selected the corresponding attributes, the product pictures did not change?
Hi Friend,
We would like to login your store to deeply check. In case your support time expires, you can open a ticket with the category Shopify or Report Bug. If the problem is caused by our theme, we will help you handle it. If it is not from our theme, you need to renew support time to get our support.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support
In addition, please grant permission to login to your store.
Thank you so much.
Please, would you mind tell me how to open a ticket with the category Shopify or Report bug?
And I want to send the ticket, but it said my support time expires
I contacted Shopify support, they said we have to contact you
Hi Friend,
As we mentioned, we can help you check if it relates to the theme or not.
You go to this link: https://halosoft.ticksy.com/ -> submit a ticket -> on Product categories -> choose Shopify Themes from ( it will not require you to enter your purchase code). But in your ticket, please show us your theme license.
If you have any difficulties that you can not opening ticket, please contact us via email at support@halothemes.com
I would like the same style accordion menu for my site, but I see there’s no FAQ page feature, is this code able to be added? I can edit the code myself. https://fentybeauty.com/pages/help-faqs
Hi Friend,
We have some confusion about your question so we would like to ask it back. Do you want a FAQ header menu, or do you want an FAQ section? This is your personal request so we will charge a fee to do it.
Please open a ticket at this link to receive support: https://halosoft.ticksy.com/
Thank you so much.
Hi. i have 2 problems. I bought the theme long time ago and only now i use it. So, my questions are: - is there a way to add specifications on the product page. The specifications are coming from the metafilelds. - i put a video on the product page in the image gallery but is not playing when i click on it. Is blank.
i know that my support is expired but i will buy in the future again the theme for other clients, and i need to use this shop as a portfoliu.
Thanks, marian
Hi Marian,
Is there a way to add specifications on the product page. The specifications are coming from the metafilelds.
-> You can follow this instruction to setup: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields
i put a video on the product page in the image gallery but is not playing when i click on it. Is blank.
-> We would like to login your store to check this request. In case your support time expires, you can open ticket with category Shopify and show us your theme license in the ticket to get our support for this request.
Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Why is it sooooooo complicated just to add some simple product information tabs??????
Hi Friend,
Currently, we have written instructions for setting up the product tab here, you just need to follow it to do it: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product- tabs
If you encounter any difficulties, our team will support you.
We have received a ticket from you about these cases, we will check and respond to you soon via your ticket.
Thank you so much.
The most important factor for me when choosing a theme is SEO performance. Even though I am familiar with general SEO metrics, I am not equipped to fix structural deficiencies/excesses or errors in the Theme code. Therefore, I am waiting for a response from you. I would like you to provide information about your theme in terms of site speed, whether there are adjustable title tags and crawlability. Kind regards
Hi Friend,
Thank you for reaching out and sharing your concerns about SEO performance when selecting a theme. We understand the importance of SEO for your website’s visibility and effectiveness.
Our theme is designed with SEO best practices in mind, aiming to optimize site speed and ensure crawlability for search engines. Please be assured that we continuously monitor and update our theme to address any potential structural deficiencies or coding errors that may impact SEO performance.
And we also always focus on optimizing the code for good loading. Ella has an optimized loading speed of 72 for Mobile and 95 for Desktop you can check here https://pagespeed.web.dev/analysis/https-new-ella-demo-myshopify-com/l9nzinfhtq?form_factor=mobile
Speed and store performance will be different between different stores because they will not have the same product data, collections, catalog or store data.
Shopify provides you the information about what factors will impact to the store performance. Each store will use their own data. Google font will take time to load and impact to the speed rather than stores using Shopify font.
If during the process of using the theme you have any problems related to it, we will support you.
If you have any questions. you can submit a ticket at this link to get our support: https://halosoft.ticksy.com/
Hallo. Do you have ella theme for wordpress?
Hi Friend,
We regret that currently, we don’t have any themes for WordPress. Ella theme is the Shopify theme so you just can Ella on the Shopify store.
Thank you so much.
Hi There! Since a day ago I noticed that its almost impossible to work on my halo theme page on shopify due to it being super slow. I asked them and we ran trough some tests and saw its not their fault.
I havent updated the theme yet, and until 1 day ago it was all fine, but now it’s un-workable.
What do you suggest? I reckon updating the theme, but am scared that updating it would ruine the site in some way
Hi Friend,
We don’t think it has anything to do with updating the theme. We would like to ask if you have installed any apps recently? Please provide more details about the problem you are experiencing. We will need to check carefully when logging into your store.
- Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. In case your support time expired, you can open ticket with category Shopify.
- Give us any image or video about your case.
- Don’t forget to grant us permission to login your store.
One more question, what coding page do I add the “Affirm Pay in Four” coding? I want to add it under the “Shop Pay” pay in four section
Hi Friend,
We apologize for not really understanding your request, are you referring to the product page? It would be better if you could provide visual details (images or video) of what you mention so we can understand better.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
hey, quick question about the Wishlist. I see that People dont have to login or register to the site to use the wishlist feature? in most sites people have to login to add wishlist so they can save it for later. Why they dont have to login?
Hi Friend,
For the wishlist feature, it will save based on the browser. We cannot handle the code to save with the account, because the user account belongs to Shopify’s backend, and we are only frontend developers so we cannot do that. If you want you can use app.
Thank you so much.
Got it. Thanks for the reply
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