12762 comments found.
Hello, I have problems with my template, because the Ajax products tabs widget does not work.
I follow the instructions on how to display the content correctly, but when it is live on my site it does not display, it is as if there is an error and it does not show me any content from my tabs.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I’m trying to change the basic product page, I’m importing a layout but inside it gives me an empty one
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
the assistance has ended, but the problem is that if I load the layout it doesn’t work
As we can see, you have an active support period. So, you should not have any problems posting your ticket on our support forum.
inside the account it tells me that it has expired, so I can’t open a topic
Make sure that you have added all your purchase codes to your account. Also, click on the “Update” buttons to actualize your purchase code support expiration date. You can do this in your account here https://xtemos.com/my-account/
Could you modify the license system so that the license duration starts from the activation date rather than the purchase date? For example real case, if I bought a license last year but only activated it now, the support period should start from the activation date, not the purchase date. This way, the support wouldn’t have expired before the license was actually used.
Hello,aHello,
Thank you for reaching out to our support team and for choosing our WoodMart theme.
The license and support rules are set by ThemeForest, and the support expiration date is determined through their API. Unfortunately, we don’t have the ability to change this algorithm or modify the license system. If you have further concerns, you might want to reach out to ThemeForest directly.
Kind Regards
I get it but now i just activate license and your theme has problem on check out page where it does not hide header for full page. it still show header even i try to use Elementor Canvas for checkout page. I can’t post support in your website while it has expired but i just activate license. SAD
You can send us a message using the contact form and we will help you as an exception. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Is there a loop builder in Woodmart?
Hi,
Thank you for reaching out to us.
Unfortunately, there is no loop builder feature in our WoodMart theme.
Kind Regards
Hi How are you? Where can I change the layout of the product content (single product page) for the new demo “Pills”. There I a section but where can I change it for all the products?
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
Yes but my support is expired. I just want to know if the new update will help me with this theme. Can you just support me here, where I can find product content? Thank you
You can manage your custom layouts in Dashboard -> WoodMart -> Layouts. Read more instructions in our documentation here https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart
hi, i am impressed with your woodmart theme designs and features, after purchase, can we use your demo pictures for my live sites free? or i have to buy license for it?
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
The images included in our demos are for demonstration purposes only and are not licensed for use on live sites. You would need to purchase the appropriate licenses for any images you wish to use on your website, or you can replace them with your own.
Let us know if you have any other questions!
Kind Regards
oh, thanks for the reply, is it possible to buy same images from your demo? ex -https://woodmart.b-cdn.net/wp-content/uploads/2017/11/jewelry-girl-welcome-row-1.png and https://woodmart.b-cdn.net/wp-content/uploads/2017/11/jewelry-collage-girl-img.png
Unfortunately, we can’t share a source for these images where you can purchase them.
HI, I update template to last version but search bar for find product, the size of search bar is too small, see screenshot https://prnt.sc/WTsdlhangYWY
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi! After updating to latest Woodmart we see no more description text in product page…Can you help?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I want update theme to last version I have “Woodmart Child” I downloaded last version but can you show me how update with make any issue see screenshot: https://prnt.sc/b_PBjG4UcF4X
Hello,
Here is an article that will help you update the theme https://xtemos.com/docs-topic/update-the-theme/ Note that the child theme doesn’t need to be updated.
Kind Regards
Hello, Do you have a Product Page template where the left side bar is Open (fixed) permanently … In the templates in your demo Product pages the side bar opens only after we click Browse Categories … So can we make the side bar Open (without clicking) to keep a permanent side bar on product page ?
Hello,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started and ensure you have a smooth experience.
Could you please send us a screenshot so we can better understand what kind of product page layout you mean?
Kind Regards
The left side bar (vertical menu) opens only when you hover on “Browse Categories” ... Do you have a setting in theme where this left side bar (vertical menu) is Fixed menu and remains Open permanently even without hovering ?
This option exists for single pages only. But you can’t do this for the single product page via Theme Settings.
So what should I do if I want Sticky Sidebar Menu on Single Product Pages ?
You can do this with custom CSS code. But we don’t quite understand what is the purpose since it will overlap the product gallery and will not look good.
The purpose is that the Side Bar Menu (vertical menu) should be permanently visible on the Single Product Pages … and the side bar menu should not overlap the product gallery the way it does not overlap on homepage … maybe you need to design a new Single Product Page template ?
Currently, there is no such layout but you can use our mega menu element instead of header dropdown. Check example here https://woodmart.xtemos.com/demo-fashion/demo/fashion/
Can I create such a Single Product Page layout using the Free Elementor plugin ? ... Or do I have to buy Elementor Pro for this ?
Yes, you can use our product page layouts and Elementor Free. The pro version of the plugin is not needed.
Hi, I have old version of Theme, how I can install it on /wp-content/themes/Woodmart_Child also 2nd problem from mobile when open website when I click on the menu icon the menu is not opening when Wordmart Core plugin active why??? pleas help thank you
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
Is this possible to customize the product style, I want Plus Minus button on product card.
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Could you please send us a screenshot so we can better understand what you are looking for?
Kind Regards
Hello, I was wondering if this feature is possible. I need the WoodMart theme to display a price range on the shop page reflecting dynamic discounts. For example, if a product’s regular price is €100 and there’s a 40% discount for buying 50+ units, I want it to show a price range of €60-€100.
Hello,
Thank you for your inquiry.
Unfortunately, the WoodMart theme does not currently support displaying a price range reflecting dynamic discounts on the shop page. The price range feature you described isn’t available at this time.
If you have any other questions or need further assistance, please let us know.
Best regards,
Thank you for your answer. Where can we find the fields from dynamic discount that is being printed on the product page? Maybe we can write a function to display this on our own.
Could you please send us a screenshot so we can better understand what fields you mean?
Kind Regards
Hi,
I noticed that when I update WP Bakery plugin after updating the theme, the WP Bakery is deactivated and I have to manual activate it again. Is this a bug or is there something I can do to make sure the WP Bakery plugin stays activated?
Also, as a comment, I note a previous buyer’s concern about a big emphasis on Gutenberg in the 8.0 issues, but I too find Gutenberg and Elementor awful to work with. I hope you will continue to support WP Bakery in all upcoming releases. 
Hi,
Thank you for your comment and for bringing this to our attention.
Regarding the issue with WP Bakery deactivating after an update, we haven’t encountered similar issues before. It might be related to a specific configuration or conflict on your site. Please ensure all other plugins and themes are updated. If the issue persists, we can further investigate this for you.
As for WP Bakery, rest assured, we will always keep WPBakery in our development plans. We understand that many users prefer WP Bakery, and we will continue to support it in all upcoming releases. We also ensure that all future demos are compatible with WP Bakery, Gutenberg, and Elementor to provide flexibility for our users.
Thank you for your feedback and continued support!
Best regards
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Hello, I have 2 Licenses, the last one’s support just expired. I was wondering if you can tell me what is the best settings to keep the product’s images in the archive view as clear regardless of the site width. Currently mine is set to Custom maximum 1920 px. 5 products per row, the products images get clearer when narrowing the explorer window. If there are setting that I need to be looking at when adjusting the site width so that I can come up with the best sharp looking images with any site width. Thank you
Hello,
Could you please send us your shop page link so we can check the issue on your website?
Kind Regards
Hi,
We need to add text above woocommerce categories, single product pages and shop Page. (SEO purposes). Could we acommpplish It with your theme? Or, could you recommend some plugin to make it work with your theme?
We are thinking about ACF plugin, would It work with your theme for this mentioned?
Thanks in avance,
Br
Hello,
Our theme has a special field for categories to display your custom SEO text https://gyazo.com/6c8d5d2fd74cc846048d2803e77ab597
As for the product page, we recommend using custom Layouts https://xtemos.com/docs-topic/single-product-page-builder/
Kind Regards
Hi, thanks for your quick reply. I am using for a while your theme but, I do not see the custom field you shared, could you please confirm where it is or, how to do I display it?
Thanks!
You can find it in Dashboard -> Products -> Categories -> edit category. Make sure that you are running the latest version of the theme.
Hello,
Thank you for the feature request. We will consider this for our future updates.
Kind Regards
Subject: Issues with Blog Post Content Not Updating in WoodMart Theme
Dear Support Team,
I am experiencing an issue with the blog posts on my WordPress site using the WoodMart theme. When I make changes to the content of my blog posts, only the titles are updated on the live site, but the content remains unchanged. Here are the steps I have taken so far:
1. Accessed the WordPress ‘Posts’ section to edit my blog posts. 2. Edited the content of a blog post and saved the changes. 3. Cleared both browser and site cache. 4. Verified that the correct layout is selected for the blog page in the theme settings. 5. Checked if there are any plugin conflicts by deactivating all plugins except the necessary ones.
Despite these efforts, the content changes do not appear on the live site. I suspect there might be a caching issue, or the changes are not being properly saved due to a conflict with the theme or another plugin.
Could you please assist me in resolving this issue? Any guidance or steps to troubleshoot this would be greatly appreciated.
Thank you for your help.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello guys. We installed fashion template however the front banner is taking the mick. Once we set a new featured image all settings in custom field are going nuts, nothing is working and the banner image on tablet and phone mode is flying away, Please advice as it drives me nuts
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
