3017 comments found.
Dear colabrio,
I hope this message finds you well. I am writing to request a refund for the software product I purchased on 6th Aug . Unfortunately, I have encountered several issues with the software that have rendered it unusable for my needs. Thank you for your help.
Hi,
Thanks for reaching out.
Did you try to contact our help center? Maybe we will be able to help you.
Refund requests are submitted here.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When a mega menu is created, with 6 subitems.
The subitems for the mega menu don’t show up for the Hamburger menu, on desktop pages.
On mobile menus, a fixed height is set for subitems. Only 5 out of 6 menu items are visible on mobile devices.
Please fix these bugs.
To check this effect – 1. Create a mega menu with 6 subitems 2. Add 7 subitems under each of those 6 subitems 3. Activate both burger and standard menus 4. Check the desktop and mobile version of the menu.
I hope these issues will be fixed in future updates.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
We’ve checked the mobile menu and the sub items shows up correctly:https://tppr.me/V0iR1
Can you share the link to your site, so that we will be able to see the issue?
As for the desktop hamburger menu, currently only 4 levels of submenu items are shown. To avoid changing the entire menu layout we suggest you using the following CSS code for your case only:
.hamburger-nav .menu {
width: calc(100% / 7);
}
<code>
That would allow you having 7 menu levels in a row on desktop. Feel free to change "7" value with the required one (e.g. width: calc(100% / 5), width: calc(100% / 6), width: calc(100% / 7) and so on).
Sincerely,<br />
the Colabrio Team
<a href="https://colabrio.ticksy.com/">Help Center</a> |
<a href="https://docs.clbthemes.com/ohio">Docs</a> |
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</code>
Hi great theme! Just one thing, Is there a way to add multiple videos to a project?
Hi,
Thanks for reaching out.
You can add multiple videos to the project body area (that made with a page builder) only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like to remove the dark mode and always leave the light mode, also removing the buttons to choose the mode.
Hi,
From your WP admin dashboard navigate to Theme Settings > Appearance > Color Scheme and there are options to change all the mentioned things.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, after the last updates, when hover over buttions, the default red color not changing, just showing same color after and before hovering. How can i fix this? thanks!
Hi,
Thanks for reaching out.
Firstly, now you can set the hover color globally for all the buttons accross your website:https://tppr.me/hTBO1Q
As for the not working option, can you specify which builder do you use WPBakery or Elmentor?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I have tried changing “Fill Color (Hover)” from the appearance tab as you mentioned, but it’s still not working. I am using Elementor for the whole site, but recently WPBakery asked for plugin updates with the license key, wasn’t this plugin included in this theme purchase? but I am not even using the WPBakery plugin, if removing it will affect my site? I hope that’s not the reason things are not functioning correctly? kindly suggest how can we fix this? thanks!
Hi,
Thanks for reaching out.
Can you share the link where we can check the issue?
As for WPBakery, you can deactivate it if you use Elementor as a page builder for the entire site.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I’m trying to get all the portfolio items in the portfolio ‘archive’ / overview page to be all the same size. How do I manage that?
Hi,
Thanks for reaching out.
Can you share the way they look now? Do you have a live preview?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Team, We cant to edit the template .
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Any plans to upgrade WPBakery to 7.8? The current version has multiple security issues being reported.
Hi,
Ensure you are running the latest version of Ohio and you will be prompted to get the latest version of WPBakery.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Where would I see this prompt? I see an update in the Plugins page, but it gives this error: “An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
https://tppr.me/HQai3l
Another way to update the plugin is by navigating to Appearance > Install Plugins:
https://tppr.me/P7fM2T
Hope that helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Team,
Is there an option in Ohio to customize the 404 page (page elements, page settings, colors etc…) ?
Thx
Hi,
Currently, there’re no such options, try to use one of the available WP plugins:https://wordpress.org/plugins/search/Custom+404+page/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Guys. Would be possible to have a self hosted option on the “use video background” on wpbackery since youtube videos loses quality after the first loop and the video gets very poor/low quality even with 700mb internet speed. This way we can use WEBM videos for BG videos. Please see this image to see the location I mean Thanks in advance mate! : https://drive.google.com/file/d/1Ji4IWx0pZMLOiJT0J_NJ5ORAyddMBw6z/view?usp=sharing
Hi,
Thanks for your suggestion.
We’ve added this option to our ToDo list and will check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That would save the life of everyone who uses videos BG since youtube JS takes a lot of server processor resources and loading speed gets bad as well. Thank you guys.
You are welcome
Hi,
after the last updates, I notice the main menu link hover color does not change anymore. It remain with the main color. Please can you tell me what class I need to insert to adjust the main a:hover color?
Thank you in advance
Kind regards
Hi,
Thanks for reaching out and notifying us.
From your WordPress dashboard navigate to Theme Settings > Custom CSS and use the code below:
.nav.with-counters .nav-item .menu-link:hover,
.nav.with-counters .nav-item.current-menu-item {
color: var(--clb-color-primary);
}
And we will add the fix in our next release.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys, I have created a Custom Post Type. However I cannot see Page Settings in one of the pages I created for this CPT. Is there any way to add the Page Settings Meta box in admin? Thank you
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
were you able to fix the error regarding ‘raw_categories’? I am experiencing the same issue when setting 4 columns in the portfolio.
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials. So that we will be able to check and fix that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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how do you change the colors of the buttons and the main headings H1 etc?
Hi,
Thanks for reaching out.
From your WP admin dashboard navigate to:
1. Buttons
Theme Settings > Appearance > Buttons.
2. Typography
Theme Settings > Typography > Fonts.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Using elementor editor. Importing demo data, unable to edit normally. Need to start safe mode. Still can’t enter the editing page.
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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This theme lacks wp_body_open() function, simple body hook is not working. Please consider to add that.
Hi,
Thanks for reaching out and notifying us. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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can you tell me, how to change colors of any element in slider revolution? It’s only showing for white theme. I have selected dark as default and unable to change for the dark theme elements. Please guide me on this.
Hi,
Try to remove extra all classes from the specific text element:https://tppr.me/I8sZ6I
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Got it. Thank you
You are Welcome!
Dear team,
I wanted to test the latest version of Ohio on a site and I noticed an annoying bug. When I select sell individually the product counter disappears. Please check the video -> https://youtu.be/fKgyTA_FgNM
Thanks for the help
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I have selected dark mode and turned off mode switch as i want only dark mode as default. It’s working fine on desktop. But on mobile, showing only white mode. Do i need to do change settings in theme settings for mobile?
Please ignore this comment. It’s resolved
Hi,
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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can I add new module for example I have services and have exhibitions
Hi,
Thanks for reaching out.
We need just a bit more details, what modules do you mean?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to add a module for services and another one for exhibitions
Our theme supports WPBakery and Elementor page builders which might help you to create the required components.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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