192 comments found.
We get the following warning from Wordpress “Your theme (Neuros) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.*
Is there an updated version of the theme, compatible with WooCommerce?
Hi! Thanks for the purchase. Please update the theme.
Hello, we are using the latest plugin. Just purchased it.
Hi! What version of theme do you use? Thanks!
Hello. 1.4
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Having issue with disappearing background on Home 7. When page is initially loaded, I can see background picture, but after 1-2 sec after load, background goes black and image is not reappearing. Please help.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hello, we have an issue that the home page design we create only appear when we are logged in, otherwise another design appear for a reason
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
My Demo content is taking forever, it does not upload
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com And check server settings from documentation.
Thanks!
After the last update, the social links in the backend are no longer displayed for team members who have already been added: https://ibb.co/R2z6mGJ
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Dear Artureanec,
I hope this message finds you well. I am writing to request a refund for the software product I purchased. Unfortunately, I have encountered several issues with the software that have rendered it unusable for my needs. I am writing to follow up on the email regarding refund. As I have not yet received a response, I wanted to kindly inquire if there have been any updates or if further information is required from my side.Thank you for your help.
Hi! Thanks for the purchase.
Please read reason for the refund and provide it from the list – https://themeforest.net/page/customer_refund_policy
If you need any help please create ticket in our support system – https://support.artureanec.com
Thanks!
Why can’t I change color for sidebar widgets? For example, adding the ‘category’ widget I cannot find a way to customize colors or hover attributes at all.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
Received email saying theme has an update. How can I update without need to upload a new version of the theme?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
hello . there are a problems with demo files … demo pages are Broken, I have created a ticket . kindly reply ASAP
Hi! Thanks for the purchase. We answered on your ticket.
Hi, can you provide the link to the documentation please ? (it is said that it is “well documented” I don’t need to create a ticket; I want to read the doc.) Thanks [Edit] OK I found it : https://demo.artureanec.com/documentation/Neuros/
Hi! Thanks for the purchase. Let us know if you need any help.
URGENT: Demo import is not working. Left a message at support and waiting for reply.
Hi! Thanks for the purchase. We got your ticket. We will answer as soon as possible.
Hi, I send your item support but didn’t any receive any support from you. I installed your theme but it didn’t work
Hi! Thanks for the purchase. We got your ticket. We will answer as soon as possible.
Hi, dropdown menu is not showing: https://shorturl.at/dPKpJ
Hi! Thanks for the purchase.
Please update the theme.
Hello, nice theme, but import demo content doesn’t work…
Works, from third try 
Hi! Thanks for the purchase. Let us know if you need any help and please create a ticket in our support system for better support – https://support.artureanec.com
Hi there,
I have a presale question, is there an option to add my company logo to the menu on mobile, or change the menu slider from fullscreen to something smaller?
Thanks
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
hello, are the images used copyrighted or can we use them?
Hi! Yes, you can use them. Or you can but it here – https://www.asset-supply.com/product/ooze Thanks!
Hi, pre sales question
Why you dont have detailed portfolio page, next previous project, any gallery, parallax ?
Hi! Because of we didn’t develop it. Please provide more details what you mean. Thanks!
Here, you have just 2 images. 1 video preview, 1 image. No zoom, no effect, no any other pictures from projects. Logo animation, colors, parallax slider, full width image.
If is possible, I can send demo url from another theme.
Yes, please send example. Thanks for advice!
Thanks for advice. We will create pages like in your examples. Thanks!
great! Super *
Ok
Congrats on the featured item!
Thanks a lot! Dreams come true!
when updating wordpress to version 6.6, the drop-down menu disappeared from my site. What should I do? which file should I fix or replace
Hi! Please update the theme. Thanks!
how i can update the theme?
Hi! You can use Envato plugin or manually. Thanks!
Any approx. timeline for the release of the two new homepages?
Hi! We are working on it. I think we will finish this week. Please wait. Thanks!
Great! Thanks for the quick response! 
Ok. Thanks!

Hi! Sorry for the late reply. We promised an update a week ago. But we decided to do a little more than we had planned. The main pages are ready and will be added soon. Thank you for waiting!
No worries! Sounds great, can’t wait to see it
!
Thanks!
Any update of when to expect it? Because i’m thinking of using one of the new demo’s to launch 
Hi! Sorry for the waiting. We’re all done, but we’re still testing. We are planning upload tomorrow. Thanks for your patience!