912 comments found.
Hello, I am seriously thinking about purchasing this theme, but I would like to know if there is some money back guarantee for example for 14 days? I really need to try the theme and its performance on the server regarding to the optimisation, fast loading etc. Without this testing I don’t know what I am buying. Thank you for your reply.
Hi,
Thanks for getting in touch. Sorry there isn’t any moneyback guarantees available for any theme on ThemeForest / Envato Market. You can achieve very good speed like many of our buyers do – however please note, the speed optimization isn’t guaranteed to be same as our demos unless you use a very good webhost and don’t add any 3rd party codes or ads. Normally, you can follow our speed optimization docs to get very good score.
Cheers.
Hi!, I just installed the theme, but I can’t see the shop page, the Woocommerce plugin was activated. Would you please help me?, Thank you.
Hey,
A shop page is created by the WooCommerce plugin upon install. You can usually find it in your WordPress Admin > Pages. Please get in touch with our support team for further guidance. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello
I am writing to request access to the WordPress backoffice to test the food design theme. I need to ensure that the information contained within the recipes can be edited from the custom fields (ingredients, steps, notes, etc.).
Having access will allow me to verify that all necessary elements can be customized as needed for our project.
Thank you for your consideration. I look forward to your positive response.
Best regards
Hey,
Thanks for getting in touch. Sorry we don’t provide demos due to security issues. However, you can test the WP Recipe Maker plugin if you wish to test the recipe functionality as this is the one used in the theme, just with design modifications.
Cheers.
Hello,
Can i change this? Copyright © 2024 “My site namen” . All rights reserved. Designed by ThemeSphere.
I can not enter your support page, wil not send my password.
I hope you can help!
Hey,
Thanks for getting in touch. Sure you can change it to whatever you want from Customize > Footer settings. Our support team is only available via our support site so if you’re having trouble receiving the support access, it’s important we ensure that you get the access. Please send us an email here so we can ensure you can get support site access.
Cheers.
Thanks for the service! 
I keep getting a message to update my theme, but no clear way of updating it
Hey,
Thanks for getting in touch. Please follow the link included in the message for the update guide and update your theme as soon as possible for security reasons. Please note support is only offered via our support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi,
1. I am trying to access your support via your website but the reset password is not coming through to my inbox (yes, I have checked spam)
2. this theme is loading properly on desk top but responsive version has all formatting dropping out
Please can you kindly advise
Hey,
Sorry to hear you’re experiencing trouble accessing the support site. Please email via this contact form so we can ensure you have the support site access. Our support team will be able to help you once you get access.
Cheers.
Hi Where can I add google analytics code?
Hey,
Thanks for getting in touch. You can use preferred method for adding GA code, like for any WordPress theme. There’s no proprietary feature for it. Here is one of the many guides you can follow. You can check with our support for detailed guidance.
Please note we provide support via our support site only. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi! We love this theme, and would love it even more if it had:
1) sponsored posts 2) affiliate posts 3) pagination for single posts
Are there any plans to add any of those? We’re crossing our fingers
Hey,
Thanks for contacting us. We appreciate the feature suggestions. Can you give more details about the affiliate posts feature? The pagination for single posts is already available when the normal WordPress method of splitting posts is used.
While they aren’t on the roadmap yet, we have noted these suggestions, and will definitely consider this if there’s demand for these, in future versions.
Cheers.
Are you guys planning on sticking around? With the mass exodus of template authors from theme forest lately because of Envato marketplace I hate to invest more effort into another template that will just disappear in a month. Wanting to make sure you guys aren’t planning on rolling up shop anytime soon.
Hey,
We recently did a big update for CheerUp, v8 which was released just a month ago. An update of this size is a big investment as as you can understand, so yes, we definitely plan to stick around.
Cheers.
Thanks for the quick response!
Does the demo import include the photos as shown in the demo for cheerup theme?
The megamenu as well. Does it come set up the same as the demo?
Hey,
The demo can be imported as shown in the demo. The mega menu will be imported as well. However, the sample demo photos are shown for demo purposes only and are replaced by other free placeholder photos when you import the demo.
Cheers.
“One-Click Updates Disabled: To enable one-click updates, go to Customize and tick “Enable One-Click Updates” in Misc section.”
But there’s no such option in my misc features section…I opened all the tabs and it’s not there
Hey,
Our support team will have to take a look at your site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, I own version 7 of your theme. How do I get the latest version?
Hi,
If this is related to the security message, if you look closely at the message, there’s a link to the update guide. Please login to your support account to view this (you can read it with your current support account). Here’s the link again. You will find the details in that article.
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Forgot password is not generating any emails. If I try to signup with my username and key, it shows I am already registered. Bit stuck there, can you please send a password reset link?
Hey,
It seems like the email address that was previously registered with the user, does not exist anymore. It’s currently info@grand[]ame.[].uk. Please send us an email via this contact form and we’ll change the email address and send you the password link.
Cheers.
Saw your response above regarding the WP Bakery update being included in the the next CheerUp theme update. Looking forward to this, as I can’t continue building my site until WP Bakery is updated. Please let us know the current expectations for the release date of the pending CheerUp update.
Hey,
Sorry for the late reply. The latest update v8.0.0 is released now.
Cheers.
Hi – WP Bakery needs an update please. Thank you.
Hey,
Thanks for getting in touch. It will be included in the next update releasing next week. For now, please create a support topic. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
The Custom HTML widget causes a critical error. i can use all cheerup widgets but not that.
It’s always done it since purchasing the template but I never been needed before as I used the mailchimp subscribe box but now I need to change it and I can’t put my cusom div in.
Hey,
Thanks for getting in touch. This isn’t a known issue and cannot be replicated so our support team will have to check your site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello, I am unable to activate the theme on my blog. I click on Register and the screen goes nowhere. Also installed Envato plugin but no use.
Hey,
It’s likely there’s a javascript error on your site. Please try to disable all the plugins temporarily and try again. If the problem persists, please create a topic at our Support Site – you can register using your purchase code.
Cheers.
Hello, I tried to use imagify to compress images and change them to webp format, but the cheerup theme doesn’t display webp formats, which is a shame for SEO performance (core web vitals). Can you include this compatibility in the next version, which is present in all SEO-fast themes? Looking forward to your urgent update (no update for over a year and a half). Thank you very much
Hey,
The theme definitely already does support webp. We have briefly tested it with webp express plugin in the past. You can create a support topic and we can take a look at what’s causing the issue with the plugin you’re trying to us. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, One question about template: Do you have any plan to make it faster for Google? Any optimization? Last Google updates make this change more than needed.
Cheers,
Hey,
Thanks for getting in touch. While you can use plugins like WPRocket to optimize the performance, we do plan to do our own improvements and update the performance guide in the coming months. Sorry, no specific date as of yet but we’ll release it within the next 2 months.
Cheers.
Hi,
Any good news regarding optimization update?
It’s getting critical regarding last Google updates…
I have all the necessary plugins, but it’s not enough. Core should be updated…
So please, let me know if it will be in the comming weeks or rather perspective of months? If non, I can not wait and I am forced to switch to anything more optimized 
Sad, but true. So pleeeseee
Best,
Hey,
It’s still being worked on and shall be released on new year, so not far now.
Cheers.
First of all, thank you for optimization! Great work! Now page speed and Google web core vitals indicators are on good level. Perfect, all green <3 Only thing i have to ask is: Are you sure that after last update special gallery works as it should? On my website main photo (in special gallery inside the article) on desktop is small, but should be full size, almost edge to edge. And before last update it worked correct way. Example: https://www.osmol.pl/cheb-czechy/
Hey,
Please create a support topic so our team can have a look at it. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I’m a developer and I want to buy “Miranda” for my client. I would like to know if: 1 – Correct license – Is the price of 69 dollars a lifetime license or will it be necessary to renew and pay for it every year? How can I know which license is best for me? 2 – Total price – Does the value of 69 dollars refer only to the “Miranda” model or does it include any other model within the Cheerup? Regards,
Hey,
Thanks for contacting us. The “Miranda” demo is part of the theme and all the 14 demos show on the live preview are included (you can refer to demo import in the installation section of documentation after purchase).
1. Yes, lifetime updates are included for free. A regular license will allow you to use the theme on one site. You can reads about licenses here: https://themeforest.net/licenses/standard
2. All 14 demos all included with the theme.
Cheers.
Hello! We’re using the Miranda template with the Search input in the topbar on mobile and were wondering if it’s possible within settings to enable the full-screen modal search experience for mobile when you tap search, rather than the default in-line input field? The in-line input is quite a small input for mobile and the full-screen modal would be great on mobile. Thank you!
Hey,
Thanks for contacting us. You can explore the search style options from Customize > Header/Logo & Nav > General & Top Bar. Please note we offer support via our support site only. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
