335 comments found.
Great looking theme – BUT the mega menu is SOOO confusing to make work on any of the templates.
Hi there,
Thank you for your kind words! We’re really glad to hear you like the design.
Regarding the Mega Menu setup, please submit a support ticket through our system at https://halosoft.ticksy.com/ and include a brief description (and screenshots, if possible) of the difficulties you’re facing. Our technical team will check it and guide you accordingly.
Thank you so much and we look forward to assisting you soon!
Hi I installed Halo on my shopify but it reloaded in loom 404 something i dont know kindly resolve it . Kindly check – #4493666 this TK
Hi there,
Our team has replied to your ticket. You can check it now.
Thank you so much!
Replied kindly check please
Item Purchase Code: also send on ticket
Thank you for your reply! Our team will check and get back to you soon. Please stay in touch with us via your ticket for any further support or updates.
ok .
kindly do not publish theme just resolve issue
We’ve noted it for our technical team in your ticket. Thank you!
HOW TO ADD SIZE CHART NO OPTION On Option i enable size chart But Not showing on products. we have diffrent size charts for diffrent products… kindly help me – lao Please do not Publish theme – on my store theme
Same tCk reply – #4493666
Kindly check published theme – for size chart -https://www.colorsquee.com/
HOW TO ADD SIZE CHART NO OPTION On Option i enable size chart But Not showing on products. we have diffrent size charts for diffrent products… kindly help me – lao Please do not Publish theme – on my store theme
Same tCk reply – #4493666
Kindly check published theme – for size chart -https://www.colorsquee.com/
4493666 this TK HOW TO ADD SIZE CHART NO OPTION On Option i enable size chart But Not showing on products. we have diffrent size charts for diffrent products… kindly help me – lao Please do not Publish theme – on my store theme
Hi Friend,
We’ve just returned to the office after the weekend and truly appreciate your patience.
Our support team is actively working through tickets in the order they were received, and we’ll get back to yours as soon as possible. Please continue to follow up through your ticket for any updates or responses.
Thank you again for your understanding and support.
Announcement: Company Trip Break
Dear Valued Customers,
We’d like to inform you that our company will be on a Company Trip :
- Break Time: Saturday, June 28 – Tuesday, July 1
- Back to Work: Wednesday, July 2
Throughout the year, our team works hard to support customers, and this is a special time for us to relax, recharge, and enjoy a well‑deserved break.
During this period, our team will not be available to review your requests. We will respond to your inquiries as soon as we return to the office.
Thank you very much for your patience and understanding!
Warm regards,
The Halothemes Team
Product filter is not showing what is in the documentation. When was this updated last?
Hi there,
Thank you for reaching out,
Could you please clarify what exactly isn’t showing as described in the documentation? To set up the filter, you can follow this instruction: https://halosoft.gitbook.io/halo-docs/collections/filter
If you’ve followed the steps but it still doesn’t show, please open a ticket at our support system: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you and we look forward to assisting you!
Yeah we do not have the storefront filtering option.
We renewed our support but it is not allowing us to submit a ticket.
We see that you have opened a new ticket, let us check your ticket and provide feedback to you soon.
Could someone take a look at our tickets
Hi there,
We apologize for the late reply. We’ve just returned to work today after the holiday from April 30th to May 4th.
Our technical team is currently working through all tickets in order and will get back to you soon.
do you have a woocommerce version of this theme
Hi friend,
Thank you for your question.
Currently, Halo is designed specifically for Shopify store, and we do not have a version of this theme for WooCommerce at the moment.
Please let us know if you have any other questions or need further assistance!
Hello,
Submitting a ticket is broken – it throws error saying “Woops there has been an error”. So I’ll just post here.
For the “Custom Banner” block, the “Text” area – I cannot paste HTML into this block. If I manually type it, leave the block (select another) then come back the HTML is gone.
How do I paste HTML and make the HTML stay in the text area?
If you can just tell me the file and what I need to modify I would greatly appreciate it.
Thank you in advance
Hi Friend,
We see that your ticket is closed so you can not reply to it. Now we open your ticket again, you can reply now.
For your request: With the text field of the Custom banner section, it just supports Rich text. If you want to use HTML, please follow these instructions:
- Edit code -> find “halo-custom-banner.liquid” file -> find to “Richtext”: https://prnt.sc/-Qy_r665XXB6
- Change “Richtext” into “textarea”
- Save
Hope this helps you.
Thank you so much.
Thank you for the response. Unfortunately, I did as you suggested and it still will not save the HTML.
I tried to create a ticket again and this time it went through. #3722192
Thank you.
Thank you so much.
We just replied to you on ticket, please keep in touch with us via ticket.
Hello,
Is there an update coming out anytime soon (it’s been several months)? For things like new features, bug fixes, etc.?
Thanks
Hi Friend,
Thank you so much for contacting us.
We will always update the theme to incorporate the latest features from Shopify. However, we cannot provide an exact release time. We will release the new version once it is complete. At that time, you will receive a notification from Envato about the theme update.
If you have any other requests about our theme, please open a ticket at this link: https://halosoft.ticksy.com/ to get our support, we are willing to support you.
Thank you for the info.
How I can make the product info showing in full not as tab, and under the product price
Hi Friend,
We can assist you with code modifications to meet the requirements you have outlined.
Please open a ticket with the category Shopify to get our support https://halosoft.ticksy.com/. Your support time expired, but we will consider helping you make it free. In the future, if you have any other requests, you need to renew support time to get our support.
Don’t forget to grant us login permission.
Thank you.
Why I have to pay to fix bug
Check your theme preview you show it in full in the theme so I’m not asking to anything special
https://privatebin.support-tools.com/?82ab12bf0ecc85ef#qhM8wkus5NcTamRGcpHyoGJFtmn9YUWYpfRfWrctUmmYou can read again in the previous comment. Your support time has expired for a long time. You are requesting for the support service which Envato requires to renew it: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
And what you see in our comment is we are open to help you this time without renewing the support like other times but will not repeat for the further requests. This is your responsibility to follow the rules. We have helped you a lots including free changes (no cost for customization requests) and free support (when your support has expired) but still don’t receive your recognition so we are also happy to offer a refund if you want to help you find another new theme if you are not happy with us.
Hello, is there any issue with the theme ? Some elements are no longer working for me, also the website becomes too laggy and slow, the mobile menu is loading but not showing… I’ve contacted shopify support they told me that it may be some incompatibility with their supported code..
Hi Friend,
We have tested on our demo and it works well.
To get our support for your requests, please open ticket at this link: https://halosoft.ticksy.com/ we will check your store and get back to you soon.
In case your support time expired, please renew support to get our support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
Hello,
How do I change image swatch size?
I am trying to do it by custom css but the actual image is rendered at 40×50 which is a terrible size. I’d like to have the system render it larger and have it show larger.
Maybe even the image tool-tip, can we make that larger as well?
Thank you in advance for your time
Another question: When I submit a ticket for potential bug reports, do you prefer them to all be in one ticket or multiple tickets? Everyone prefers it different.
Dear Friend,
With your request, we will check and get back via your ticket.
It will be better if you can send all of them on one ticket so that we can follow it easily.
Thank you so much.
Hello Halothemes author,
I bought the Halo theme from Themeforest.
But now after checking in the download section it isn’t WordPress compatible, can you please provide me with WordPress compatible one.
Dear Friend,
The Halo theme is specifically designed for the Shopify platform, not WordPress; therefore, it cannot be utilized on a WordPress store. You will need to use the Halo theme on a Shopify store. Have you set up your Shopify store yet? Please upload the Halo source files to your Shopify store for implementation. We regret to inform you that we do not currently offer themes for the WordPress platform.
We also replied to you via ticket, please keep in touch with us via your ticket.
Thank you so much.
Publishing theme version 2-0-0 generates the following error “Role can’t be set to main: missing required file layout/theme.liquid” can you explain what is causing this?
Please make sure that you just upload the theme source to your store?
We would like to help you check it. Please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can help you.
Don’t worry that the support time ended, you can choose the category Shopify for this time, we are willing to help you.
Thank you for your reply. The issue seems to be with Shopify and a corrupted upload. I reuploaded the theme and it is now working. Thanks again for this beautiful theme and new 2.0 features & optimisations.
Hello, I love the style of the newsletter form. I’d like to keep it just how it is in the HALO theme, but is it possible to use Klayvio as the backend of this form?
Hi friend,
Thank you for loving this style of theme. We think it is possible and you should contact with Klayvio app so that they can instruct or help you.
Hello, is it possible to move the COLOR FILTER higher up in the left column, right now the color filter all below the fold of the page, I’d like to move it up.
Yes, we can help you to adjust.
Please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thank you so much.
I’ve seen several posts regarding this topic but I have yet to see a simple solution. How do you display the SHORT DESCRTIPTION under the Product Title/Product Price etc. on the product pages? Thanks
Hi friend,
Can we ask you what version you are using? If you are using Halo 1.3.0 or later, you need to add a Rich text block for this. You can refer to this link: https://halosoft.gitbook.io/halo-docs/products/product-information/version-1.3.0+/richtext
In case you have any difficulties to set up, we can help you check. Please submit a ticket at this link: https://halosoft.ticksy.com/
Thank you so much
This is great, thanks. but I have over 1,000 products, how can I automate this? I followed this link on creating a short descripton metafield: https://halosoft.gitbook.io/halo-docs/products/product-information/version-1.2.1-and-the-previous/short-description, but once again, how can this be automated opposed to adding the field one by one. Thanks
can you please provide guidance on how to install home 16. There’s multiple errors occurring when installing – Setting ‘text_font_size’ can’t be greater than 20 Invalid value for type in block ‘image_with_overlay_t4byXq’. Type must be defined in schema. Invalid value for type in block ‘image_with_overlay_PtjWaY’. Type must be defined in schema. Invalid value for type in block ‘image_with_overlay_xWeTgX’. Type must be defined in schema. Setting ‘title_font_size’ can’t be greater than 40 Setting ‘countdown_font_size’ can’t be greater than 30 Invalid value for type in block ‘rich_text_j3BCAU’. Type must be defined in schema. Setting ‘padding_bottom’ can’t be greater than 50 Invalid value for type in block ‘marquee_RKNghz’. Type must be defined in schema. Invalid value for type in block ‘marquee_LqKRCE’. Type must be defined in schema.
Hi Friend,
Let us check and update you soon for this via your ticket
Hi Friend,
There is no issue with the installation. We installed halo 2.0.0 theme source and apply home 16 for you well. You must use our newest theme source 2.0.0 to use the home 16, it is not available on halo 1.5.0
I opened a ticket more than 2 days ago and I still haven’t got a response. Not good. How do I enable short description in the theme settings. I have followed the guidance on https://halosoft.gitbook.io/halo-docs/products/product-information/version-1.2.1-and-the-previous/short-description an created a metafield with Namespace and key: c_f.short_description but it’s still not showing the option to tick short description
Dear Friend,
We will check and update you for the short description asap. Thank you so much
This theme does not come with demo content as advertised? I installed the theme, it’s basically just a header and a footer. None of the graphics, sliders, hero images, or test product images to replace.
“We offer free Basic installation service for Halo. We will install this theme like our theme demo with demo theme banners + dummy texts (if you want) as you have seen on our theme demo. But after that, you must replace them by your banners as you are not allowed to use them.”
I sent a support ticket asking for this help. Thank you.
Hi friend,
With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. You need to upload your images/products for your site.
However, we can offer the basic installation service for the customer who buys Halo theme.
We will response to your ticket about this case ASAP.
Thank you so much.
I’m on a deadline and just upload the theme and receive an error.
This is the error when trying to upload the .json code per the documentation for the header and footer to Shopify for this Halo theme I purchased: https://demo-default.myshopify.com/?_ab=0&_fd=0&_sc=1&preview_theme_id=121735774344
Unable to update the file Template content exceeds 256 KB limit. unknown key ‘current’ missing required key ‘type’ missing required key ‘name’ missing required key ‘sections’ missing required key ‘order’
Please advise.
Hi Friend,
Please create for us a staff account for support@halothemes.com or if you only can send collaborator request, please let us know.
We will help you install to see what issue you have
Please help us follow our documentation correctly, we have a detailed documentation here: https://halosoft.gitbook.io/halo-docs/installation/install-theme
I already told you I read the documentation and included the error. Which by the way, the instructions say it’s for 1.5 (I purchased 2.0) So, not helpful. I opened a ticket yesterday and still no response.
Hi friend,
We checked your ticket, and that’s not a wrong guide, 1.5.0 is the version name of the Halo theme, and OS 2.0 is a reference to Shopify 2.0.
We have now checked that you have been able to handle it. It is possible that the process of copying the code you copied lacked data, leading to this situation.
No, it’s still not fixed. Opened support ticket 5 days ago, your team responded telling me they’re going to install the fashion 3 demo, but still have not complete t he work. When will it be ready?
Great, just bought theme and the header and footer doesn’t work, and just found out they’re off from work for 4 more days until after their holidays. ugh
Hi friend,
We just came back from the Lunar New Year break, thank you for waiting.
We have now checked that you have been able to handle it. It is possible that the process of copying the code you copied lacked data, leading to this problem.
No, it still has not been handled. I received a response 2 days ago that acknowledged my support ticket. Then no response since my last 4 replies. No demo installed as requested and promised. Now a week behind schedule.
Hi,
Our team will start installation for demo content and will finish for you today. Thank you
