209 comments found.
PRE_SALE QUESTION: Can I use TMDB or IMDB API key to import the movie and tv series details? I cannot find in your documentation.
Hi 8smedaniel,
Thank you for your interest in our product. Currently, importing movie or TV series details using TMDB or IMDB API keys is not available in our theme/plugin. All content needs to be added manually.
However, we appreciate your suggestion — integration with TMDB/IMDB is something we can consider for future updates.
If you have any other questions before purchase, feel free to ask.
Thank you for your feedback. We’ve updated the theme to address your requests :Category manager for actor posts has been added. also desing Actor details page ,also Genre page to display Movies, TV Shows, and Videos and These updates are included in the latest version and fully tested for smooth use.
https://streamlab-demo.gentechtreedesign.co.in/blog/person/anna-romanson/ https://streamlab-demo.gentechtreedesign.co.in/genres/ https://streamlab-demo.gentechtreedesign.co.in/blog/person/We appreciate your support and suggestions!
Best regards, Cheers from the Gentechtreedesign team
If you add another category management about actors, it would be perfect
Thank you for your feedback! Could you please clarify what you mean by “another category management about actors”? Do you mean a separate section to manage actors as a custom post type or something else? We’re happy to consider this for future updates!
In every production, it is necessary to introduce the main actors and actresses. By clicking on the actor’s tab, you can see information about him, as well as a list of all the movies he has performed in. and a list of all the movies he’s been in. Also just like the categorization of movie posts, TV posts, and video posts. There should be a category for actor posts as well!
You can refer to products made by your fellow authors: https://streamvid.jwsuperthemes.com/person/
May I ask if it is possible to customize and add images and text to the details page of each movie? What I specified is a screenshot of the content of this movie, accompanied by relevant textual introductions.
Hello tianrunwenhua, Yes, you can customize the movie details page in Streamlab by adding images and text using Elementor. The theme supports custom layouts, image galleries, and descriptive content for each movie.
We sincerely apologize for any inconvenience this may have caused. To ensure prompt assistance, please submit your query through our support portal at https://support.gentechtreedesign.co.in Our team is committed to addressing your concerns swiftly and efficiently.
Thanks,Cheers from the Gentechtreedesign team
What happen with your live preview? I think there is something wrong.
https://ibb.co/sJ1cz9dW.
https://ibb.co/nqDh2fJPHi 8smedaniel, We just checked and resolved it. Thank you so much.
i have an issue with this theme, i just cant seem to make the header carousal to align properly, it keeps moving to the left on desktop view. you can take a look here and see what i mean https://thedailyprayers.org/
thanks
Thanks for contacting us. We are ready to help you for your points. i check your site but cant show header carousal slider,so please provide your admin login credentials so we can solved the issue directly n your site.
Please create a ticket on our support siteand To assist you effectively, Best regards, Cheers from the Gentechtreedesign team
hi i decided to totally remove the carousal but i bumped into another issue in the single video post pages. the texts doesnt display properly, it just displays in one big chunk instead of displaying with paragraphs and in the correct arrangement. please can you solve the issue.
thanks
i m not sure which sinlge vido style used in your site but we provide custom css just Go to Dashboard > Theme Option > Css > added belove css in box and save changes than done
.gen-carousel-movies-style-1 .gen-movie-contain .gen-movie-info h3, .gen-carousel-movies-style-2 .gen-movie-contain .gen-movie-info h3, .gen-carousel-movies-style-3 .gen-movie-contain .gen-movie-info h3{ white-space: normal; }
Please create a ticket on our support site and out team solved any issue .0 Best regards, Cheers from the Gentechtreedesign team
Hi, I have a pre-sale question, the theme allow to add video sources like – vidsrc.in , vidsrc.pm , vidsrc.xyz , vidsrc.net, AKcloud, Upcloud, Vidcloud?
The theme supports major video platforms like YouTube, Vimeo, and self-hosted videos. It allows you to add video content via custom URLs or embed codes, meaning: Yes, you can add video sources like: vidsrc.in, vidsrc.pm, vidsrc.xyz, vidsrc.net ,AKcloud, Upcloud, Vidcloud
Condition: These must provide iframe/embed codes or direct video links (MP4/M3U8,mov etc.).
Please create a ticket on our support site and To assist you effectively,
Best regards, Cheers from the Gentechtreedesign team
thank you for the confirmation
You are welcome
Hi. Nice looking theme. Couple of questions.
1) Can this play videos that are uploaded, as well as embed videos from YouTube to play.
2) Can users upload their own videos to the platform?
3) Can movies be priced individually to watch them?
4) Can the theme do revenue sharing with the members that uploaded the movies? I would like to have users be able to upload and manage their movies and then get a cut of the revenue, sort of like an App store.
5) Can users purchase credits, and then have credits on file to purchase movies?
Thanks.
Hi guy23, Currently, features 4, 5, and 6 are not supported in the theme.
Okay thank you.
If you need further assistance, please create a ticket on our support site, and our team will assist you effectively.
Best regards, Cheers from the Gentechtreedesign team
I purchased this theme on my second email and am facing an issue. I removed the “Pause on Hover” on the main slider, which uses the GT Movies widget, but the change isn’t applying correctly. Here’s the website: www.nwaastudios.com. Could you please advise on what steps I should take next to resolve this? Thank you!
Thanks for contacting us. We are ready to help you for your points.
We are not sure what you need as pause on hover remove but not work on main slider. So please send us proper requirment with the screenshot so we can understand your requirement perfectly.
Please create a ticket on our support site and To assist you effectively, please provide your website URL and admin login credentials so we can investigate the issue directly.
Best regards, Cheers from the Gentechtreedesign team
I purchased this item, my question is can I sell movie one by one to my user?
Hi AqsaWeb, Sell one by one is not possible. Thanks
Hello, I bought this offer a few days ago and it was working fine. Today, I can’t access the site. It shows me that there is an error in the server and it cannot connect to the site. I checked everything until I contacted the hosting support and they told me there. The problem may be related to the development of the website.
Hello,
Sorry For Trouble.
Please create a ticket on our support site and send us your site URL so our team will check & guide to Solved this issue ASAP.
Best regards, Cheers from the Gentechtreedesign team
When will the theme be updated to version 3.27.3 of Elementor, when i update plugin I get critical error on site.
Hello,
Thanks 
Please create a ticket on our support site and send us your site URL so our team will check & guide to Solved this issue.
Best regards, Cheers from the Gentechtreedesign team
Pre-sale question: Is this theme currently compatible and support WooCommerce?
This theme does not currently support WooCommerce, but full support will be available in the next update asap.
Hello ! I purchased the theme weeks ago, I tried to download the demo but it does not work. The website turned on :
“Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Web Server”
Can you help please ?
Hi there, Please check your email. Thanks
It’s not compatible with the newest version of Elementor. I have two websites with Streamlabs broken with a critical error because of it. To fix, I had to disable autoupdates in the code: define(‘AUTOMATIC_UPDATER_DISABLED’, true); <—this goes in wp-config.php. Then I had to rollback to Elementor 3.25.11. Immediately fixes the websites.
Hi faulknordonald
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the incompatibility with the newest version of Elementor.
We truly appreciate your detailed feedback and the temporary solution you’ve provided. Our team is actively working on a fix, and we will be releasing an update very soon to ensure full compatibility with the latest Elementor version.
Thank you for your patience and understanding as we resolve this issue. If you encounter any further concerns, please don’t hesitate to let us know—we’re here to help!
Hi I’m experiencing issues with the feature on the dashboard. It gets stuck and responds very slowly whenever I make change. It gets stuck and takes an extremely long time to load when implementing any changes. I hope you understand the issue and provide a prompt solution to resolve it. Otherwise, we will have to switch the theme and request a refund. My website is https://digitalstrengthagency.com.au/ Digital Marketing Agency Australia I also spoke to the Hosting provider, and they increased the “Quota & PHP Version” and replied me “Then that means hosting is working fine from GoDaddy with WordPress as the regular WordPress editor is working without much load time. Elementor is a third-party plugin which is outside GoDaddy so the issue is from Elementor plugin provider end. They need to fix their issue or your developer can fix it for you. Please check with your plugin provider support team once and let me know if they provide any settings to update.”
Anyone help me please.
Please check emails.
Hello, I have a YouTube channel and would like to know if your theme has a way to prevent (Not Show) Suggested Videos from showing when you pause a video and Not Show Suggested videos from showing at the end of a video.
HI ebiznation, Thank you for your question! Unfortunately, our theme does not currently have a feature to prevent suggested videos from appearing when pausing or at the end of a YouTube video. This behavior is controlled by YouTube, and their embedded player settings.
If you need assistance with other features or have additional questions, feel free to reach out. We’re here to help!
Hi. Any instructions for upgrading the template?
Hi, alternatives, You can follow the same process of installing the theme. See this: https://help.elements.envato.com/hc/en-us/articles/360000629466-How-to-Install-a-Theme-on-WordPress Thanks
Hi. Update to php 8.3 ?
Hi Can you please drop a main to gentechtreedesign@gmail.com. Our support team will guide you well. Thanks.
Hello , I bought Theme but i can’t install required plugins with this error:Something went wrong with the plugin API, help please!
I managed to install plugins but i import demo loading endlessly
Hi Ntarjoseph Can you please dropo a mail at gentechtreedesign@gmail.com Thanks.
