22 comments found.
how can i change the logo, i’ve already change it in apparence, Identité du site, logo, but nothing changed
Please open a support ticket here: https://support.rrdevs.net/ Also make sure to include your login access along with the ticket.
i need my Purchase Code!!
how can i get it
Please follow same way. https://prnt.sc/IIllDKSJXCa3
how can I change the bleu color plz
Please open a support ticket here: https://support.rrdevs.net/ Also make sure to include your login access along with the ticket.
It’s probably time for an update; I’m starting to have problems with Elementor not wanting to start, for example.
Could you please explain exactly what problem you’re facing? Then contact our support team — we’ll provide the best possible solution for you: Support Link: https://support.rrdevs.net/
where i can changed the logo of loading ?
Go to: Appearance → Customize → Runok Customizer → Header Settings — under Header Styles you’ll find the options to add/select header layouts. Screenshot for reference: https://prnt.sc/XMW5GiuPzZMx
Whenever you face any issue, please reach out to our support: https://support.rrdevs.net/
I’m interested in using your theme, but before purchasing, I’d like to know if it is 100% customizable with Elementor’s native widgets, or if it relies on custom widgets from the theme.
Thank you in advance for your response.
Hello, You already saw that this theme has an animation, which is why we are using Custom Elementor widgets, but we have added style control for each widget. Thanks
When I scroll this theme on mobile, it gets sticky, and it’s not smooth at all. Any way to fix this?
Hello Sir, Please create a support ticket: https://support.rrdevs.net/ Thanks
Terrible customer support. I messaged 3 days ago. Didn’t get a reply yet.
I am not sure which way you are following? you can use rubelmah55@gmail.com or suport.rrdevs.net
I am trying to login to your support page, but it’s not logging in.
Hello, Can you please try once again? Here is the link: https://support.rrdevs.net/ Thanks
Still not working login using Envato.
I am not able to login to your support page still now hence I am not able to create any ticket.
I having multiple issues as below
1. I have activated Web Development Light theme, but when I am opening the site from mobile view menu is not showing. 2. I am not able to change Footer company logo. 3. In Contact Us page menu is color is black hence menu is not visible.
Kindly help me to resolve these issues as soon as possible, I need to make my website live.
Hello, Please reply your support ticket. Thanks
Yes replied.
Thanks
Hi, your demo doesnt work.
I am not sure where and how you have checked.. can you please check using this url. https://wp.rrdevs.net/runok/
This theme is not a good development. They have added some plugins and claimed they are included in the package, but most of them do not have valid licenses. For example, the ACF Repeater Fields are not accessible with the pro version they provided. I contacted their support, and it turns out some freelancer from Fiverr is handling it. Unfortunately, he didn’t have any answers to my questions. I strongly advise staying away from such unprofessional theme developers.
Hello Sir, First of all, We did not use lots of premium plugin in our theme. We only use one plugin that is ACF Pro plugin. Some how the repeater filed you can’t use. But it’s not our theme features also. We did not use that repeater field in our theme, We said If you want to use that features then you have to purchase the extend license for this plugin. Then you can use that repeater field. Thanks
I have been following up since days. There are issues with the theme in mobile version, can you fix it? And please improve your support system!!
Hello Sir, What is the problem on mobile version please send us the screenshot we will fix all those issues. Please contact here: https://support.rrdevs.net/ And provide your problem screenshot. We will fix all of your issues. Thanks
Already messaged multiple times, no reply.
We reply all of the support ticket. Which on is yours ticket? Can you please give a Screenshot of your ticket?
The social icons in the header are incorrect, and there is no hamburger menu in the homepage 5 header. Please fix this. Additionally, no one has replied on the support forum, which has been the worst support experience.
Hello Sir, We are checking the issue and let you know Thanks
im waiting for the solution please update asap
Hello Sir, Please reply support ticket Thanks
Footer section is not working or change can you fix that please or can you give me a videos like to solve this Probleam ?
Hello Sir, Please contact with our support: https://support.rrdevs.net/ Thanks
Does this needs elementor pro lic.?
There is no need to purchase a pro version of Elementor. We built this theme using the Elementor free version.
Thank you,
How can i active ACF pro?
No need to activate the license key. Already we bundle pro plugin. Just install and it works fine.
Thank you.
There are many sections are not working properly after installed them, can you please guide me how we can resolve these?
Yeah sure, Please share with us your problem we will try to resolve those issues. Thanks
How can i share my URL and screenshots privately
You can use our support email at rubelmah55@gmail.com
hi, can i change the color blue easy for other one?
yep. you can change to any color.
Excellent job! Best of luck with sales! 
Thank you so much
Nice Work, Congratulations GLWS
Thank you so much
