10 comments found.
Hi, I sent you an email on March 26, 2025, but haven’t received a response yet. Please check and get back to me as soon as possible—it’s urgent.
Thank you for reaching out, and we sincerely apologize for the delayed response. Today is our off day, but we truly regret any inconvenience this may have caused.
One of our support team members will review your email and get back to you as soon as possible to resolve any issues. We appreciate your patience and understanding.
Hi, It’s been more than 5 days, how soon can we expect the reply from your team?
Thank you for reaching out again, and I sincerely apologize for the delay in our response. The delay was due to the Eid vacation.
Our support team is reviewing your email, and you can expect a response shortly. We truly appreciate your patience and understanding.
If your issue is urgent, please provide a brief summary here so we can assist you as quickly as possible.
Have replied, kindle check and resolve the issue.
Thank you once again for your message.
We’ve already responded to your support ticket [#195] via email on March 31, 2025, requesting your WordPress admin access so we can investigate and resolve the sidebar issue you’re experiencing on the single blog post.
Unfortunately, we haven’t received a reply with the requested credentials. Without access to the admin panel, we’re unable to proceed with the necessary troubleshooting.
To move forward, kindly check your inbox for our earlier email or feel free to provide the login details directly via our secure support channel: https://support.pxlaxis.com
We’re here to help and will resolve the issue promptly once we have the required access.
The menu is not coming properly even in the demo version. The logo and menu icon (hamburger menu) both are coming in two separate lines. Sort it please.
Thanks
Thanks I will give it a try. One more thing, I deleted all demo posts from the website, and then the sidebar is missing, there is no way I can add widgets to the single blog post sidebar. I tried, widgets area too.
Thank you for your response. We appreciate your effort in troubleshooting the menu issue. Let us know if you need further assistance.
Regarding the missing sidebar after deleting demo posts, please ensure that the widget area is properly assigned in Appearance > Widgets. If the issue persists, kindly reach out to our support team at support@pxlaxis.com, and we’ll be happy to assist you further.
Thanks for the details, I tried, did not work. I’ve sent the email to suppor@pxlaxis.com kindly check and reply 
Thank you for reaching out, and we sincerely apologize for the delayed response. Today is our off day, but we truly regret any inconvenience this may have caused.
One of our support team members will review your email and get back to you as soon as possible to resolve any issues. We appreciate your patience and understanding.
Purchased the theme, one of your custom plugins is conflicting with Elementor stopping it loading. I have raised support emails twice and no response. Looking for a solution or refund asap
Thank you for bringing this to our attention. We’re sorry to hear about the issue with Elementor and the delay in our response.
To resolve the plugin conflict, kindly send us temporary WordPress admin access, and our support team will investigate the problem right away. Rest assured, we’ll work on a solution as soon as possible.
We appreciate your patience and will do our best to assist you promptly.
Can you please tell me I have an issue with the demo content? Can you please help me out
Thank you for reaching out and for your purchase of the Intellicon – AI & Machine Learning WordPress Theme!
We’re sorry to hear you’re having trouble with the demo content. Could you please provide more details about the specific issue you’re experiencing? This will help us understand the problem better and offer the right solution.
Feel free to reach out to us directly at pixeltheme96@gmail.com if you need further assistance.
We look forward to helping you get everything sorted!
I sent you an email this morning please check and update me. my email address is muhammad_buttt@hotmail.com
Can you please answer me???
We have checked our inbox and reviewed your email. We apologize for the delay in getting back to you.
To resolve the issue with the demo content, please ensure that your server can connect to external URLs. You can test this by using commands like curl or ping from your server’s command line to verify if it’s able to reach external resources, such as softivuslab.com. If your server is unable to connect, it might be blocking external requests, which can cause issues with demo content import.
If you need more detailed instructions or further assistance, please let us know, and we’ll be happy to guide you through it step by step. Your satisfaction is our priority, and we’re here to help you resolve this as quickly as possible.
Looking forward to your response!
Hello Dear,
We don’t need External URL permission. It’s already allowed us because We have all this setup it’s not the first time. Already running more than 30+ websites using the same method. Kindly cancel my order thank you
Kind regards
We’re sorry to hear about the issues you’re facing. Please try reinstalling the theme, and if the problem persists, our support team is here to assist you promptly. We’ll make sure everything is resolved as soon as possible.
still not working please cancel order
We apologize for the inconvenience. Kindly check your email, as we have sent detailed support instructions to resolve the issue. If you still face difficulties after following the steps, please let us know. We’re committed to ensuring everything works for you.
Thank you for your patience and understanding.
Can you plz refund our money its not working
Nothing is working same issue We are facing since day one. Please Cancel my order its part of the policy?
Thank you for your patience, and we’re sorry to hear that you’re still experiencing issues. We understand your frustration, and we’re committed to resolving this for you.
As mentioned before, the issue seems to be related to external URL permissions, which is why we provided all source files. Our theme has been successfully installed by numerous customers without any issues, but we understand that your case may be different.
To help you as quickly as possible, could you kindly provide us with WordPress admin access and also cPanel access. Our support team will personally take care of the installation to ensure everything works smoothly for you.
We appreciate your understanding and are confident we can get this resolved for you promptly.
Hey, Template is working great at this time on my website. thanks. Could you add the login and signup pages using your theme css. I am not sure how to do this. thanks
Thank you for your kind words and for choosing the Intellicon theme! I’m glad to hear that it’s working well on your website. Regarding your request to add login and signup pages using the theme’s CSS, I’d be happy to assist you with that. Please give me a bit of time to prepare the necessary steps or files. I’ll provide further instructions to ensure everything integrates smoothly.
Thanks again for your support, and feel free to reach out with any further questions!
awesome
Actually you can just do this in your next update. I am just now exploring and building so I can easily wait even longer like a month. Ty for your prompt reply.
We will try our level best. We will update as soon as possible
ty for sure!
Thank you for your interest in enhancing the login and signup functionality of your website. We appreciate your patience and understanding regarding the timeline for updates. For a quick solution to customize your registration and login pages, we recommend using the “User Registration – Custom Registration Form, Login Form And User Profile For WordPress” plugin. To use this plugin:
Go to your WordPress dashboard Navigate to Plugins > Add New Search for “User Registration” Look for the plugin mentioned above (it has a blue logo with a stylized person icon) Click “Install Now” and then “Activate”
Video tutorial : https://www.youtube.com/watch?v=jbiBJdowxG0This plugin should allow you to create custom registration and login forms that match your theme’s style. It’s designed to be user-friendly, so you should be able to set it up without extensive technical knowledge. If you need any assistance with the plugin installation or configuration, please don’t hesitate to reach out. We’re here to help ensure your website functions exactly as you need it to. Let us know if you have any questions or if there’s anything else we can do to support.
Demo doesn`t work 
Thank you for bringing this to our attention. We apologize for the inconvenience. We’re working to resolve the issue as quickly as possible. In the meantime, please check our live demo here: https://softivuslab.com/wp/intellicon.
Great Work! GLWS
Thank you
