12676 comments found.
Hello, I am trying to reactivate my code to delete my old site.
But there is a problem with your technical support site xtemos.com.
I am trying to do a forgotten password but I do not receive anything on my email.
This is the username of zahrance
Hello,
We checked our support forum but don’t have any user account with this username. Please check it from your end and give us more information about the issue.
Kind Regards
Hello, I am trying to reactivate my code to delete my old site.
But there is a problem with your technical support site xtemos.com.
I am trying to do a forgotten password but I do not receive anything on my email.
This is the e mail of zahran.acc@icloud.com
There is no account associated with this email either. Please send us your purchase code using the contact form here https://themeforest.net/user/xtemos
Hi, I see that currently the projects/portfolio results are not displayed in the search area. If so, could you please add search functionality for projects/portfolio?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi! I’d like to clarify something. Is it possible to change the product price in the product card when one of the attributes changes? For example, if the product volume is 100ml, the price is one amount, but for 500ml, it’s different. Thanks!
Hi,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started.
Yes, this is possible! WooCommerce, which WoodMart integrates with, allows you to create variable products with different attributes (like volume). You can set different prices for each variation. When a customer selects an attribute, like 100ml or 500ml, the product price will automatically update on the product page based on the chosen variation.
Kind Regards
Hi, is it also possible for the latest “prebuilt websites” (for example Vegetables, Pottery, Pills, Plants) to change the settings of the shop pages, from the Theme Options? Thanks.
Hello,
Shop pages on these demos are made with Elementor so you can customize them via Dashboard -> WoodMart -> Layouts.
Kind Regards
Ok, but does editing these Layouts (product pages and other shop pages) require purchasing the Pro version of Elementor? Thank you
No, it doesn’t require Pro version of the plugin.
I did a test on the Plants demo, the Layouts are there, but when I try to modify them with Elementor, in the basic version installed with the theme, it is not possible to access the modifications page and the following pop-up appears:
“The content of this area was not found on your page. You need to call the “the_content” function in the current template to allow Elementor to work on this page.”
That’s why I was asking if the Pro version of Elementor was necessary to be able to change the layouts of the Shop.
Or alternatively if there is a guide to “call the_content function in the template” as the pop-up indicates.
Reading some guides, it seems that the Theme does not contain this function and must be modified, or Elementor Pro is needed. We would like to make sure that by purchasing Elementor Pro the problem is solved.
Thank you
Please disable all plugins that are not related to our theme and send us your admin access so we can check this issue on your website.
The only active plugins are Elementor, Woocommerce and Woodmart Core. Where can I send you the login credentials? Thanks again.
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Ok we have sent the access data. We are waiting for your feedback. Thank you
We don’t see any problems with the editor on your website now https://gyazo.com/ec6855bcdfb3763d08afa8a4b937662d
The layouts of the Cart, Checkout and Product Archive pages (which to tell the truth we hadn’t even tried to modify because of secondary interest) change works.
For the Single Product layout, however, initially a pop-up still appeared saying: “The content of this area was not found on your page. You must call the “the_content” function in the current template to allow Elementor to work on this page.”
We created a new layout, assigned it to product pages and it works.
It’s better that way.
Did you happen to change something in the theme anyway?
Thanks again.
No, we didn’t change anything on your website.
strange. because until your intervention it was absolutely impossible for us to modify the Layouts as the aforementioned pop-up appeared and blocked everything. then it worked. but ok like that. thanks again.
You are welcome. Feel free to contact us if you have any further questions.
Hi there, category description will not show below content. After doing the settings for it in admin. It is set as show below content and it always did, but since we loaded another prebuild theme it does not.
Description is solved under layouts. But i am missing my custom product tabs in single productview, how to get those visible?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello,
When trying to change the font size in typography/advanced for the duplicate price for variable product it doesn’t work. As seen here https://i.gyazo.com/39899a00d671329b42416844bf523ea3.png
Regards..
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi! Thanks for your website theme, But I encountered a problem. When I enable the mode (Hide parent variation) – in the theme settings (catalog/variable products). Then the filter in widgets (by brands) stops working. And it shows that there are no products for the selected brand, while displaying their number in brackets (3) or (2) – that is, they are there, but a line is displayed that they are not there. Please fix this problem as soon as possible
Thanx!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi please, i want to change my licence to another domain name, can some one guide me please
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
How can I stop the scrolling behavior on click when I am using the button with a popup element? It’s completely ridiculous for it to scroll all the way back to the top of the page in the background
Any idea what the problem might be with not sending out password resets from your forum? Been trying to access that for 2 weeks…. I can’t log in with another email as the account is linked to the purchase code…
Ignore the first part of the message please, the scrolling behaviour was being caused by a plugin conflict.
Hello,
Please send us a message using the contact form specifying your email so we can check why the reset password function doesn’t work for you.
Kind Regards
Hello there, am experiencing 503 Service Unavailable The server is temporarily busy, try again later! What might be the issue please
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Is there still no simple way to change the Title of the “Frequently Bought Together” Section? This seems like an overight, surely it should be possible to name this “Bundle”, Buy one Get one Free etc etc, depending on needs
Hello,
You can edit or translate all the texts using Loco Translate plugin as described in our documentation https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/
Kind Regards
Is the license for the “WP Bakery” page builder included in the theme? Because I can’t update it since.
I want to point out that I have the latest version of your theme.
Hello,
You can always update the plugin to the latest version available via Dashboard -> WoodMart -> Plugins.
Kind Regards
Oh yes i find it, thanks you !
You are always welcome.
My host tells me that I have critical security vulnerabilities because of your theme and that I need to update “Woodmart Core” to version “1.0.37”.
But I don’t see any option to do it?
Hello,
You need to update the theme and WoodMart core plugin to the latest version.
Kind Regards
Is there any limitations with bank portals (IDEAL , PAYPAL)?
Hello,
There are no limitations with bank portals such as iDEAL and PayPal. They are fully supported.
Kind Regards
Hi guys from Xtemos, How can i replace my prebuild website for another one? i would like to install this one: https://woodmart.xtemos.com/mega-electronics/product/acer-predator-helios-300/ I can not find any prebuild settings in de woodmart settings where i can choose.
Ah, So sorry found it, Was whitelabel setting. So problem solved.
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi, is there any way to hide theme for public.There are many sites to lookup and search for Wordpress sites to show what themes and plugin it uses. I did allready white label settings. Thanks!
Unfortunately, it is not possible to hide it entirely from such tools.
Hi guys, PRE-RENEW questions. There is a correct and simple way to pass an online site from WPBakery version to Elementor version of same layout? Tnx a lot.
Hello,
Unfortunately, there’s no automatic way to switch from WPBakery to Elementor as they have different structures. The process would need to be done manually, where you’d recreate the same layout using Elementor after deactivating WPBakery on your site.
Kind Regards
Hello
How do we load demos?
Thanks
Hi,
Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.
You can import all the prebuilt websites via Dashboard -> WoodMart -> Prebuilt websites.
Kind Regards
hi i would like to suggest some features 1. back button on pages below header like available in apps 2. share button on product page is hard to see please make it place at top like most of the ecommerce apps 3. filter and sort option make them sticky please consider this as it will make the theme up to date with competition. thank you
Hello,
Thank you for choosing our WoodMart theme. We will consider this as a feature request for our future updates.
Kind Regards
Good morning, I wanted to know why Yoast SEO does not detect the YouTube video with its video plugin. I would have to make some changes to the template so that it can be detected. I look forward to hearing from you, thank you.
I hope this can be fixed with one of your updates, thanks!
I already did a little research, I would like to know if the gallery video is within a custom field, and what is the name of that custom field to manually add it to the Yoast Seo Video plugin
finally hahaha, for those who want to add that yoast plugin you have to add a custom field and add everything manually, it doesn’t accept shorts.
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
No order success screen, showing some errors kindly check. Check both screenshots wp:woocommerce/checkout-express-payment-block /wp:woocommerce/checkout-express-payment-block wp:woocommerce/checkout-contact-information-block /wp:woocommerce/checkout-contact-information-block wp:woocommerce/checkout-shipping-method-block /wp:woocommerce/checkout-shipping-method-block wp:woocommerce/checkout-pickup-options-block /wp:woocommerce/checkout-pickup-options-block wp:woocommerce/checkout-shipping-address-block /wp:woocommerce/checkout-shipping-address-block wp:woocommerce/checkout-billing-address-block /wp:woocommerce/checkout-billing-address-block wp:woocommerce/checkout-shipping-methods-block /wp:woocommerce/checkout-shipping-methods-block wp:woocommerce/checkout-payment-block /wp:woocommerce/checkout-payment-block wp:woocommerce/checkout-additional-information-block /wp:woocommerce/checkout-additional-information-block wp:woocommerce/checkout-order-note-block /wp:woocommerce/checkout-order-note-block wp:woocommerce/checkout-terms-block /wp:woocommerce/checkout-terms-block wp:woocommerce/checkout-actions-block /wp:woocommerce/checkout-actions-block wp:woocommerce/checkout-order-summary-block wp:woocommerce/checkout-order-summary-cart-items-block /wp:woocommerce/checkout-order-summary-cart-items-block wp:woocommerce/checkout-order-summary-coupon-form-block /wp:woocommerce/checkout-order-summary-coupon-form-block wp:woocommerce/checkout-order-summary-subtotal-block /wp:woocommerce/checkout-order-summary-subtotal-block wp:woocommerce/checkout-order-summary-fee-block /wp:woocommerce/checkout-order-summary-fee-block wp:woocommerce/checkout-order-summary-discount-block /wp:woocommerce/checkout-order-summary-discount-block wp:woocommerce/checkout-order-summary-shipping-block /wp:woocommerce/checkout-order-summary-shipping-block wp:woocommerce/checkout-order-summary-taxes-block /wp:woocommerce/checkout-order-summary-taxes-block /wp:woocommerce/checkout-order-summary-block
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
already done. please respond
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