75 comments found.
Is there a demo test before the sale? I want to check some features of the theme
Hi! Sorry we don’t provide access before buying. Thanks!
Hi! ok , so I have a couple questions before buying:
1. could I change the colors of animated background in hero section of Home 1 (Creative Agency)
2. The shape of this animated background is look like chick mark, could I make it like (M) letter for example.
Thanks
Hi! 1. It’s image and we have gallery in admin with different colors of it. And you can change color with help color filters – https://prnt.sc/wqPL3MLmnpvk 2. No, you couldn’t. Because it’s image but you can download own image.
Thanks!
Hi Team, Recently, I have purchased this theme. I have installed the theme. While customizing the home page, I’m facing the below issue. Main Theme: Slider customization options not showing for 3rd slide, Edit Content Slider: There are showing only Slide 1, Slide 2, Slide 3 is missing, Show side panel trigger is Not working, Go to Top button is not working, Unable to change the background image of the pages. I have raised the ticket, fix the issue as soon as possible.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com And provide more details. Send screenshots etc.
Thanks!
I raised the ticket yesterday. Please check the attached document for more details. Ticket #12868
Hi! We will answer as soon as possible. Thanks!
So far loving this theme! I would love to have the option of not showing an icon appear when hovering on photos in galleries. The only option currently is to change the color. Any suggestions?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hi, I am waiting for a reply to ticket #12627 for an installation failure, thank you.
Hi! Thanks for the purchase. We will answer as soon as possible.
Hi Arturenec, Love your theme. I am having an issue where I would like to customize the service pages to have Rev Slider at the top of each page? Mainly due to not having the same heading at the top of “Service’ on every service page? I understand that there are options you can change not within Elementor but on the page itself for the header, footer, custom design etc. Can you simply list what options need to be ticked in order to have Slider Rev under the main menu and header? Many Thanks
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
How to change default blured image to another color like green or yellow?
Do I need elementor subsription to change any text on the demo content?
Hi! Thanks for the purchase. You don’t need subscription for Elementor. You can use Elementor free version for editing theme.
hey can u check ticket id #12255 please thanks
Hi! Yes, we will answer as soon as possible. Thanks!
any ETA for when responses will be available? I don’t have much time 
Hi! Sorry for the late reply, We answered. Please check!
Thanks for your response, I’ve just messaged you again, thanks.
Great! Let us know if you need any help. Thanks!
Yes I already replied in the Ticket again, can u check please?
Ok! We will answer as soon as possible. Thanks!
Images are not showing on frontend. Even though it is displayed under Elementor.
I’m experiencing an issue with the global padding applied to my Elementor content. The padding is being set by the following CSS rule in the theme.css file:
theme.css body:not(.elementor-editor-active) .content-wrapper .elementor-column-gap-default > .elementor-row > .elementor-column > .elementor-widget-wrap { padding: 10px; } Could you please provide guidance on how to properly override this padding or adjust the theme settings to allow Elementor’s padding to be applied?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
After installing the theme, when I got into edit mode, Elementor is not loading, tried safe mode and some configaraion too…still its not working. so much time gone waste. very disappionted.
Please fix this on priority…Have opened the ticket #11909 and shared the WP acess.
Hi! Sorry for the late reply. We will check and solve as soon as possible. Thanks for your patient!
Thanks for the fix
You are welcome! Let us know if you need any help. Thanks!
How do i remove the moment in the background, it lags when i edit the website. )i already made a ticket)
Hi! Thanks for the purchase. We will answer as soon as possible.
Hi, the preloader seems to stick on IOS. Anyone else have this problem?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
I was a bit hesitant at first because this is one of the more expensive templates. However, Agencium is amazing. It caters to various needs, including shops, blogs, portfolios, and websites for an agency, and is highly customizable, although some settings are a bit hidden in the menus. It comes with a lot of demo data and documentation to help you get started.
Thanks for the purchase and awesome feedback. It’s important for us. We will try to do better. If you like our theme you can rate it. See how to do it – https://prnt.sc/tH8idmSrgQh1
Hi, how can I change the image in the header? The one next to the title
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com/
i get Error: error (503) when i import the theme
Hi! Thanks for the purchase.
Please check server settings:
memory_limit = 128M
post_max_size = 512M
upload_max_filesize = 500M
max_input_time = 1000
Max_execution_time = 1000
And try again. Thanks
Hi!
My support just ended last month. Hopefully you can still answer this:
I’m getting critical errors with the newest version of Elementor. Rolling back to version 3.19.4 to get my website running again.
Any idea why this might be the case? I already tested all plugins to find faulty ones, and there seem to be issues with the Theme and Elementor plugin.
Hi! Thanks for the purchase. Please send this question by email. And provide temporary access to your admin.
Thanks, I’ll reach out through email 
Great! We will answer as soon as possible. Thanks!
Pease check your tickets. I’m having trouble importing demo data
Hi! Thanks for the purchase. We will answer as soon as possible.
Need some clarification before purchase. 1. is elementor pro required to work with this theme? 2. there is a hover effect in “https://demo.artureanec.com/themes/agencium/” hero banner background, can i change the color of that?
Hi! 1. Theme doesn’t comparable with Elementor PRO 2. It’s image and you can change this image. We have gallery of different colors for this background. Thanks!
Hi, could you create a video tutorial on how to install and customize this template? Thank you so so much
Hi! Thanks for the purchase. Please create a ticket in our support system and provide more details about your suggestion – https://support.artureanec.com/
Hi How can I create the light page, I can’t find the place where I can control the light/dark page in settings, please guide me on how to do that. Urgent !!!
Hi! THanks for the purchase. We will answer as soon as possible in our support system. Thanks!
Hi, i already to create a ticket regarding the website template problem with elementor. Kindly have a check and please answer my question, thank you!
Hi! Thanks for the purchase. We will answer as soon as possible.
