104 comments found.
I bought this license, but cannot register with a purchase code, need help!
Dear support, need your help to import demo content, thank you
Hello,
Thank you for using our theme.
This was due to the temporary server downtime and both registration API and our import are working correctly now. Please clear your browser cache and try once more.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-sales question: Is your theme SEO/ AI optimised?
Hello,
Thank you for taking interest.
Our built-in SEO is a basic search engine optimization to get you going. The SEO will hugely depend on the content added on pages so we recommend checking this article where many helpful advices for search engine optimization can be found.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I see that suddenly no videos on my site are shown anymore. Just updated all plugins, but that did not help.
Do you know if anything is causing videos not being shown?
I use the video element and insert the videolink from youtube, and that has worked fine for 3 years, but not anymore.
If I embed a video from YouTube directly with their embed code, that works fine.
But not via the theme video element.
They are shown back-end in the Wordpress editor, but not on live.
Is there a general issue, or do you know what to do?
Example page: https://bechtravel.dk/mauritius/the-oberoi-beach-resort-mauritius/The big white space, thats where the video normally is showed.
And its the same on all my pages with video.
Hello,
Thank you for using our theme.
Video is displayed on our end (please see screenshot). Please clear your browser cache and check the page again. We also couldn’t reproduce this on our installation.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, after install & import the demo content, I cannot book the tour, it shows: Price is incorrect. Please try again to reserve a tour.
This error also happens on your demo website. Could you please support me to fix?
Hello,
Thank you for using our theme.
At the moment we couldn’t reproduce this on our live demo (please see screenshot).
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello everyone, I have a problem with the theme. I cannot import the demo content. It won’t load, although I have no problem with the resources. Submitted ticket # 303544 Thank you
Hello,
Thank you for contacting our support.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How to set the maximum guests to 12 on the booking search? Thanks
Hello,
This cannot be changed using theme options unfortunately. You would need to edit form.php template file located on this path:
wp-content\plugins\seafarer-core\inc\post-types\tour\shortcodes\tour-reservation-filter\templates\form.php
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I opened ticket #299831, I am experiencing a critical issue with the Seafarer theme on my website. Several theme-specific blocks/widgets are not functioning and display the following error:
“The ‘seafarer_core_*’ block was affected by errors and may not function properly. Check the developer tools for more details.”
Could you please advise on how to resolve this issue? If a new version of the Seafarer Core plugin or a compatibility fix is required, kindly provide it.
Hello,
Your ticket should be updated with response now.
New Widgets section which came with the newer versions of WordPress is a bit heavy on the server resources. This is the reason why you are seeing those errors. However note that those errors are not affecting your website in any way. You can simply close them and continue with making changes to your widgets.
One more thing we can recommend is to navigate to Appearance > Customize > Qode Performance and there you can enable/disable icon packs, custom post types, widgets and shortcodes which you don’t plan on using. This should have a positive effect to the overall performance of your site.
Or you can use Classic Widgets plugin which will revert Widgets section to it’s previous layout.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, I’d like to disable the reservation system and only check availability by date range. Is this possible with your theme?
Hello,
The tour booking form from the tour singles can be removed. In case you need assistance with that, you can contact our Help Center and our agents will gladly assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good evening, we have purchased the theme, but when editing the global colors of elementor, it simply does not take the order, when I apply one of these global colors in an addons of the theme, they simply do not take the order. Can you help us?
https://optimal-web-design.com/tbz here you will notice that below where it says about us, we edit it without problem the texts, but the colors do not want to take them into account, based on the global ones of elementor, now we do not see where to configure the global ones of the theme…Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We are currently reviewing your theme, but since we haven’t purchased it yet, we’re unable to raise a support ticket as it’s requesting a purchase code.
Before proceeding with the purchase, we would appreciate some clarification on the following points:
1.Premium Images: The theme mentions that premium images are included. Could you confirm whether these images are the same for all buyers or if different images are provided with each purchase? We would prefer not to use visuals that may be commonly used by others.
2. Dark Theme: We are interested in using the dark homepage layout (https://seafarer.qodeinteractive.com/dark-home/). However, we noticed that the inner pages appear to use a light theme. Is it possible to have the inner pages match the dark theme style of the homepage?
3.Sticky Header: Is there an option to enable a sticky header? It currently appears static.
4.Homepage Search Functionality: Can the homepage search section be customised? We would like to add an additional tab next to “Guests.”
Can you kindly confirm the above points so that we can finalise our decision and proceed with the purchase?
Hello,
Thank you for your interest in our theme.
1. The images that you get with the demo content can be used on your website. The images are the ones that you see on the demo website, and they are available for anyone who purchases the theme.
2. You can adjust the backgrounds and text colors manually to achieve the desired look.
3. There is an option to enable/disable the sticky header on the page.
4. Unfortunately, there is no option to add another tab in the search. Achieving this would require some custom coding, and that is not included in the support that we provide.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Thanks for your reply. 2. You can adjust the backgrounds and text colors manually to achieve the desired look. Am i correct to understand that its not inbuild like you have for the homepage? Can you please confirm Thanks
Hello,
There is not one global switch option to change the skin of the page. You need to adjust the colors or skins manually within the settings of the sections and widgets.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I updated your theme recently and plugins. I noticed that I can’t edit pages in Elementor. When I want to edit something, everything on the left panel side in Elementor is gray and it spins a circle. Do you know what the problem could be and how to solve it? My support expired a long time ago, so I have to write to you here. Thanks
Hello,
You can try the solutions from the Elementor documentation here.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, I found a problem. WPML plugin is no longer compatible because I am not using a paid version. You should reconsider making your theme compatible with other free language plugins, not only WPML.
Hello,
The theme is officially compatible with WPML, and you can try some other plugins mentioned in this article; however, even tho we can’t guarantee full compatibility, we noticed that the customers used them successfully.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme but can’t import demo. download file no demo import file. help me. email to register to buy: hoclaiduthuyen@gmail.com
Hello,
Thank you for choosing our theme.
To import demo please follow instructions from this article. You can also try XML import which is a lighter demo import method.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, Could you please indicate to me (ideally with an example page) how sophisticated the filtering system is I can apply to my tour/yacht listings is?
Also, could you confirm whether the theme is compatible with AJAX features such as: AJAX Wishlists, AJAX Sidebar Tag Filter, Product Comparison, AJAX Search, etc?
Hello,
The available filtering options are showcased here.
Unfortunately, the AJAX features you listed in your second comment are not available in the theme.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This theme’s core plugin and other related plugins are seriously in conflict with the Elementor plugin! Please fix and release the update today!
Hello,
The theme is working fine on our end. If there is an issue on your end, please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i submitted a ticket 289835 and it was a time-sensitive issue.. Could you please see it? Thank you in advance!
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to ask you, I have installed the polylang plugin to add Thai articles. It appears that the excerpt of the Thai article does not appear, and the English section only appears briefly. Is there any advice or solution for the Thai and English sections?
With thanks
Hello,
To edit excerpt we recommend checking this article.
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
To edit description text, it is necessary to edit it with Elementor page builder. However, you first need to navigate to Elementor > Settings and enable the page builder for all post types (just check all of the available options and save changes).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Is it possible to disable the booking in the sidebar on this page?
https://seafarer.qodeinteractive.com/tour/luxory-small-comet/Hello,
This can be hidden with some custom css. Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it possible for you to tell me where can I find the php file location about where the booking sidebar appears? I want to change some code to make it accomodate an hourly rating. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I bought the theme. I could not install the theme in some way, if you please, I am sending you my information. can you help me install the theme.
Best Regards.
I created a ticket on your website
Ticket Number : # 277784
Hello,
Thank you for choosing our theme!
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it is possible to contact “dsyonetim@yandex.com”, it is very urgent!!!
Hello,
If you need assistance with the theme or the theme options you should know that you can always turn to our support team and our agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
