378 comments found.
I would like the patients to only be able to book 1 appointment at a time. if they already have booked an appointment the whole appointment booking part is “unusable/inactive” untill the already booked appointment is closed. is that possible?
thanx for your great support!
Thank you for reaching out with your query!
Currently, the functionality to restrict patients to book only one appointment at a time—where the booking system becomes inactive until the existing appointment is closed—is not available by default in KiviCare.
However, this feature can certainly be implemented through customization. Our team can work on adding this functionality to ensure it meets your specific requirements.
Thanx. How much would that cost?
Hello, Please contact us on Skype: https://join.skype.com/invite/yPdnVOwWaqLh
23007 please this needs urgent response
Hello There. I opened up a ticket regarding setting up the telemed service on the site. Ticket #23006 Thanks.
Thank you for reaching out. We’ve received your ticket (#23006) regarding the telemed service setup. Our team is reviewing it and will get back to you shortly with updates. Please feel free to provide any additional details in the meantime.
Thanks. I just replied. Appreciate your support.
Thank you!
How can I add more pages/tabs inside the patient account?
I would love to have a new page/tab showing the woocommerce checkout shortcode.
Thanx
Are you referring to the KiviCare patient dashboard? You can add sidebar menus by going to Settings -> Sidebar Setting. Please note that the URL will open in a new tab. You can try the demo here: https://demo.kivicare.io/
Please refer to the attached screenshot: https://i.imgur.com/t02WkZv.png
No – I need new tabs opening inside the patient dashboard not opening in a new tab…
Currently, it is not possible.
Hello, It’s possible to hide the “choose a clinic” option from the appoinment to the patients? I mean, the clinics still there for internal uses, but not visible to select from patients point of view.
Thanks in advance.
Hello,
To hide the “Choose Clinic” option from the appointment widget, you can pass the clinic_id parameter in the [kivicareBookAppointment] shortcode.
For example: [kivicareBookAppointment clinic_id=1]
This will set the clinic automatically and remove the “Choose Clinic” option from the widget.
Can I customize the redirect URL after patient registration?
Thanx
Currently, in KiviCare, you can only customize the redirect URL after user login. Customizing the redirect URL after user registration is not supported at this time. However, we plan to include this functionality in the next update.
Hello. The link for documentation isn’t working and there is no other way for me to access documentation on how to set up the site. Please advise.
It’s working now. Thanks.
Okay, thanks.
I have an opd for national and international patients but the price for both are different how can this be managed
Currently, KiviCare does not offer an option to adjust service prices based on a patient’s nationality. However, this feature might be achievable through customization. If you are interested in this option, please let us know.
what will be the charge
For customization related queries, please contact us on skype here: https://join.skype.com/invite/yPdnVOwWaqLh
Hello please respond to the ticket please am in Deadline with my client Thanks #21018
Our team has responded to your ticket.
Hello please there is update on the ticket please I need to sort this out
Hello sediqjibrin9.
Our team is actively working on your concern and is in regular contact with you through the support ticket. Please note that our support hours are from 9:00 AM to 6:00 PM (GMT+5:30).
We kindly request your patience and cooperation as we work towards resolving the issue. Rest assured, we will provide you with a solution during our working hours.
Thank you for your understanding.
23576
23007 please reply to ticket it’s urgent for my client. Thanks
Hello
Your ticket #21018 has been closed due to no response after our follow-up. If you still need assistance, please create a new ticket.
hello pleasee respond to this ticket its urgen #22565
okay, we will attend your ticket very soon.
Pre-sale
Can I have a paid direct support for emergency line or email? Can we should it for multiple hospitals?
1. Can you please explain paid direct support for emergency line or email? Do you mean paid support from us?
2. Yes, you can use for multiple hospital.
1. Can you please explain paid direct support for emergency line or email? Do you mean paid support from us —
What I mean is should we need an urgent assistance within 10 mins.
Please note that support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) [generally] within 24h to 48h in the order they were received.
If you need urgent support, you can contact us on Skype: https://join.skype.com/invite/yPdnVOwWaqLh
Pre-Purchase Question
Does Kivicare handle e-prescriptions? If yes, how does it do that?
Also, how can we have a premade document type, like one type of document for all reports where we have the hospital’s logo and other info? More like a signature. Is this available?
You can add a prescription from the encounter section. Please refer to the attached screenshots:
https://prnt.sc/2qCDFjZCj30C https://prnt.sc/n0xJJuLgCfXw https://prnt.sc/jNOsVFgDpJOiAs for the header, it is created automatically with the uploaded clinic logo. The doctor signature is also autofetched from the doctor’s profile if available.
You can try the demo here: https://demo.kivicare.io/
hello please; this is urgent. I am having issue with my WooCommerce payment; its not working This is my support ticket please look into it its urgent for my client #22023
Okay, we will check your ticket soon.
please chech my ticket #22023
As i can see your ticket, we had last replied 3 days ago. We are out of our office hours at the moment. We will check your ticket tomorrow.
Thank you!
My client is complaining getting the notification to upgrade to 2.5.2 kivicare pro when there is no update displayed on the plugins. Why is the latest pro plugin not bundled with the theme?
Hello, If you’re using the KiviCare theme:
1. Start by deleting the current KiviCare Pro plugin from your setup.
2. Go to the “Appearance” section and find the new “Install Plugins” option.
3. From there, install the latest version of the KiviCare Pro plugin.
If you’re not using the KiviCare Theme:
You can download the latest version of KiviCare Pro [here](https://themeforest.net/downloads).
Important: Ensure to back up any custom code before updating the plugins.
Hi.,
Now your pages are not editable in the Elementor Page Builder after updating Wordpress and required plugins in the site. Can you please let me know the solution for this issue. Refer, https://prnt.sc/5WAXtdO2BJMI and https://prnt.sc/1d7r7C3-t8xA
Thanks in advance 
Can you please generate support ticket and provide admin access of your site because it’s work fine at our end their might be issue with any third party plugin.
I’ve raised the ticket as well. But not yet received any response from your end.
Kindly, check and let me know as soon as possible.
Thank you for your patience. Our office is currently closed, but we will be open soon. You will receive a reply as soon as we are back.
Oops!! Can you please let me know the exact date for the solution I need to give the output to client already I’m out of time.
Please check and give me the solution as quick as possible. I’ve shared all the credential and screenshot of my problem. PLEASE!!
Sure, Please share your ticket number.
Ticket #22033
Yes, we are checking your ticket.
Thanks!!
Waiting for your solution!!!
The issue I have for using Kivicare theme is that it’s super slow. I have tested using newspaper theme with Kivicare EHR plugin, same hosting, big difference. Please see attached pagespeed test here. No changes done, just loaded demo content. What are you doing to address this?
https://capture.dropbox.com/ZJF9T562NxlNxC0tWe are planing for the same for whole new development on the KiviCare platform. In the meantime, you can use the WP Rocket plugin to speed up the site.
I did. Did not help much no matter what we do. The theme is super slow.
We will improve speed on the future release.
Hello Support.. I bought this product today and after configuration… This Error is simply not going away.
“The latest kivicare lite plugin requires : Kivicare Pro Version 2.5.2”
The KiviCare Pro plugin is currently in Version 2.5.1 at least thats what is what is in the package.
Hello, Could you please update KiviCare lite version with the latest version.
It is updated.. I have tried that several times
Can you please open a ticket with your site credentials?
Pre-purchase question…
What is the best way to prescribe a certificate of attendance / certificate of absence from activities? In this case, does the doctor declare a certificate of absence from work and/or school/college activities?
Does this option already exist?
As of now, such functionality is not available. But we will try and add this in the future version.
Hi, we are using a different theme to set up our site with KiviCare. Why won’t it allow using the same email as a doctor (a WordPress user) when set as clinic admin? This should be allowed, as a doctor (a WordPress user) might also be assigned as clinic admin. Using separate emails for WP and Kivicare is a hassle and doesn’t make sense.
When saving a clinic setup using the same email with a wp user, it prompts “the same email” notice!
https://www.dropbox.com/scl/fi/szgqi7ivmwcxwxa1cxnc1/Google-Chrome-eDoctor-2024-09-08-at-9.31.45-AM.png?rlkey=0wchu5itenf5syx2wqfkpc48c&dl=0We understand your concern and have added this to our roadmap. We’ll explore the best ways to implement this in a future version of KiviCare.
Hello! Pre-purchase question… Let’s go! Hey, I would like to know if it is possible for me to participate in the fee for each clinic/health professional that I attend through scheduling
This feature is not available as of now, however we can customize it according to your need.
