101 comments found.
Hi. Just checking if the header is customizable via Elementor? And is Rev Slider required or can be disabled? Thnx.
Hello,
Thank you for contacting us!
Absolutely! The theme and the header layouts are built with Elementor. Slider Revolution that is included in the package is recommended for installation, but not required.
Regards.
Hi, i’m working on a site that is using version 1.5 of this theme. I’ve checked the theme update page on your site, just wondering if that will keep all elements originally from wp bakery but in elementor, menus, widgets, logo and extra elements added on custom pages, is it possible?
Hello,
Thank you for contacting us!
Since version 2.0 of the theme has been built using Elementor, the shortcodes from the previous version (like [trx_section], [trx_chat], [trx_columns], etc.) will no longer work. You will need to recreate all existing content using Elementor. Unfortunately, elements originally built with WPBakery won’t automatically transfer to Elementor. Please follow these steps to update the theme to 2.0+ properly – https://air-supply.themerex.net/doc/#update_to_v2 Our Tech support team will be glad to assist you with the update. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
Hi, Seo plug-in dont work. When i put some informations it dispears.I try to unisintall and try with YOast SEo and i had the same problem
Hello,
Thank you for getting in touch with us!
To investigate your issue with Yoast SEO additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
thank you i just sent 
Best regards
How can I get older version of theme? Before you started using elementor
Hello,
Thank you for contacting us!
Sure. Our Tech support team will gladly send you the Version 1.8.0. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Dear Sir, I don’t have renew support because I don’t need it anymore. BUT I can’t update YOUR plugins and also my client’s website id BROKEN. What is happened? Thanks in advance!
Hello,
Thank you for submitting a ticket. Please expect a reply shortly.
From version 2.0, a significant update has been made to the theme, including a migration to the Elementor page builder. If you decide to proceed with updating the template, it’s important to note that you will need to reconfigure the website and reconstruct the content using Elementor. To ensure a smooth transition to version 2.0, please follow these steps for updating the theme properly: https://air-supply.themerex.net/doc/#update_to_v2
Regards.
Hi there, I can’t update either theme or plugin through theme rex updater. my actual theme version is 1.8.0 – if I try to manually update it to last version the entire website break down with this error message:
Fatal error: Uncaught Error: Call to undefined function airsupply_storage_get_array() in /home/customer/www/elesud.it/public_html/wp-content/plugins/trx_utils/trx_utils.php:669 Stack trace: #0 /home/customer/www/elesud.it/public_html/wp-includes/class-wp-hook.php(324): trx_utils_post_admin_scripts(‘widgets.php’) #1 /home/customer/www/elesud.it/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/elesud.it/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/elesud.it/public_html/wp-includes/class-wp-customize-widgets.php(706): do_action(‘admin_enqueue_s…’, ‘widgets.php’) #4 /home/customer/www/elesud.it/public_html/wp-includes/class-wp-hook.php(324): WP_Customize_Widgets->enqueue_scripts(’’) #5 /home/customer/www/elesud.it/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #6 /home/customer/www/elesud.it/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/customer/www/elesud.it in /home/customer/www/elesud.it/public_html/wp-content/plugins/trx_utils/trx_utils.php on line 669
Can you pleas help me? Thanks a lot
Hello,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – https://air-supply.themerex.net/doc/#update_to_v2
Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
ThemeREX Updater
You have version 2.1.3 installed. Update to 2.1.4.
Hello, I’m having problems with
ThemeREX Updater Theme purchase key.
I have recently been getting an error when trying to update my theme and theme modules.
I have the purchased license for your theme.
Some items are not updated! Attention! The page will reload in 5 seconds to update the list of available backups!
You can try to solve this purchase key problem for your theme. Thank you.
Hello,
Thank you for contacting us!
Please submit “Presales Question” ticket at https://themerex.net/support/ sending theme purchase code in the message body. It doesn’t require support renewal. Our Team will provide you with further assistance as soon as possible.
Regards.
As Elementor is a newer, leaner, and more modern WP builder I would like to know if you have an Elementor version of this theme?
Hello,
Thank you for your interest in our theme!
Theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder. If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. Please submit a request to the “Get a free quote” category at https://themerex.net/support/
You can also consider these themes created with Elementor:
1 – https://themeforest.net/item/hygia-cleaning-services-multipurpose-wordpress-theme/43793921?s_rank=10
2 – https://themeforest.net/item/dom-house-services-elementor-wordpress-theme/38199829?s_rank=28
3 – https://themeforest.net/item/plumbing-and-building-parts-tools-accessories-store/15797149?s_rank=9
4 – https://themeforest.net/item/plumbing-repair-building-construction-theme/12285911?s_rank=11
5 – https://themeforest.net/item/dwell-home-building-renovation-wordpress-theme/45692934?s_rank=5
6 – https://themeforest.net/item/towny-outdoor-home-services-wordpress-theme/37680813?s_rank=24
Regards.
please i cant install the theme, this message comes “The link you followed has expired.” please help
Hello,
Thank you for choosing our theme!
The error you get means that upload_max_filesize on the server is lower than required. Please use these instructions to fix “The Link has expired” issue: https://themerex.net/wp/the-link-you-followed-has-expired-when-installing-a-wordpress-theme/
If you have any difficulties, please feel free to submit a ticket. Our Support Team is always ready to assist you and resolve all the problems.
Regards.
i did, but error still
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Thanks.
Good morning, can I use this to run my air conditioner business also selling the unit? Also is there a booking appointment and payment system?
Hello,
Thank you for your interest in our theme!
The theme is bundled with WooCommerce plugin which is an industry leader e-commerce plug-in for WordPress, that allows you to sell products online. It includes basic payment methods such as Direct bank transfer, Cheque payments, Cash on delivery, PayPal Standard.
It also includes a Booked appointments plugin to let you easily manage your appointments.
Regards.
This is a theme only right ? Or a fully functional website ?
Yes, it’s a WordPress theme, you should install WordPress engine on your server in order to use it.
So this is a fully functionall web right ?
Yes, you should upload the theme with the demo content to your WordPress website and then you will get the same content/layout as seen on our live demo.
Good afternoon! I tried to get a ticket but its says my purchase code is not working. So i’ll ask here. I was hoping to change the teskt “Call Us Today and Work Time” into my own language, but cant find it anywhere. It is located in the header of the homepage. I hope you can help so i can put my site online!
Hello,
Thank you for choosing our theme!
All the queries you have can be easily managed. Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Best regards.
Hi, I can’t find what is the default font family…can you please help me? Thanks a lot
Hello,
Thank you for choosing our theme!
The font is encode_sans. Please check the screenshot – https://prnt.sc/tukkMuYByC7o
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Thanks a lot! 
Glad we could help!
Does this theme support header customization? For example, to display an email/phone and a second logo on the mobile header.
Hello,
Thank you for your interest in our theme!
Sure. It requires minor customization. Our Custom studio can create it for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
hi, can you change the colors of your template?
Hello,
Thank you for contacting us!
Sure. In the Appearance you can find Fonts & Colors section. It allows you to flexibly manage the color scheme – https://prnt.sc/en_eNYLO87t0 Please check the theme documentation file at http://airsupply.themerex.net/doc/#theme_options
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
i need demo version please
Hello,
Thank you for contacting us!
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements.
In case “Demo Data” installation is stuck and, you can manually install it by downloading the demo.zip archive from our server: LTR version or RTL version
Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/airsupply directory – https://prnt.sc/s2od1GdG0HIK
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hello still not working , please i will open support ticket and check it now , i appreciate
TICKET #63324
i tried a lot of time and meet your document requirements and tried manual still not show the demo version !!
The demo data has been imported successfully. Please find the solution at https://support.themerex.net/ticket/63324
Regards.
Hello there, It’s any posibility to add one sidebar on the product page ? but specific only for product page ?
Many regards.
Hello,
Thank you for contacting us!
Sure. The products pages inherit the global settings specified in Appearance > Theme Options > Global Options > WooCommerce Stream/Single. Just enable the sidebar under WooCommerce Single > Sidebars. Please check the screenshots: https://prnt.sc/26eowbd and https://prnt.sc/26eowjg
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
That’s fine! Please just let me know if it’s posible to put the price of product on sidebar ?
Many regards
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Is it possible to increase the space between the Work Time and Address on the top panel? It is too close to the address the work hours text overlaps the address icon.
Hello,
Thank you for contacting us!
You may add this CSS rule to Customize > Additional CSS:
.top_panel_wrap .contact_information > div { float: right; width: 87%; }
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
How do I change the footer background color to red?
Hello,
Thank you for contacting us!
You can easily change the footer background color under Appearance > Fonts and Colors > choose the color scheme Dark > Background color. Please see the screenshot – https://tinyurl.com/y5levdxz
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Many thank’s
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ? Thank you!
Regards.
Hello Can you please tell me if the template is compatible with the last verisons of Wordpress and Woocommerce? The other plugins will be updateed with the last versions? Thank you.
Hello,
Thank you for your interest in our theme!
Absolutely! The template is fully compatible with the latest versions of WordPress and WooCommerce. And all the bundled plugins are up-to-date. Besides, ThemeRex Updater that is included in the package allows you to update all plugins and theme components right in the admin panel several times a month. Please check this guide – http://airsupply.themerex.net/doc/#theme_update
Regards.
