58 comments found.
what php version do you recommend? cause after i load up your theme ona fresh instance im getting a bunch of php errors
Hi there, we recommend PHP 8.4. Regards: VamTam
Hello. Can you support to provide a detailed list in the changelog, such as what were fixed, updated, added, etc., like any other changelogs… Giving just a list of changed files without any descriptions isn’t really helpful. Thank you.
Thank you for the idea! We will consider it. VamTam
Hi there, if you don’t already own Elementor Pro, you will need to obtain Elementor Pro separately here – https://be.elementor.com/visit/?bta=13981&nci=5757 There are also free GPL alternatives available. Our themes have been tested with one of the most widely used options —https://proelements.org/ — and the theme is fully compatible with it.
Regards: VamTam
Hi, there is a problem with menù cart icon, when there are products in cart the menù icon isn’t focusable.
Best regards
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Hi,
We are updating the theme regularly, but still facing an issue with the theme’s Elementor elements plugin.
It keeps showing there is a new update available for the plugin: https://prnt.sc/mbGKpyvnyvGI Even if I delete and re-install the plugin manually, the notice still appears.
Could you please check and fix this in the next update?
Thanks!
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Latest version not working
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Good morning, We did an update today and Pro Elements crashed the entire site. It is impossible to revert to a previous version, how can I resolve the incompatibility problem? I need to find : version 3.26.1 of Pro Elements
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Hoping we get some support now, crossing our fingers 
Hi there, the support team doesn’t have access to this comment board. VamTam
customer support “0”
sorry , bu bad, CS working very well
Just so you know, the latest version of Elementor Pro is incompatible with the latest version of the theme, the mini cart is not correctly stylised.
Best regards
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
My support is expired but I’ve found how replicate. If you use Elementor External CSS load, mini cart CSS broken. With internal load, it seems ok. Regards
Thank you for letting us know.
Latest version of Elementor with latest version of Fiore broken the height of right and left top bar. You can check Home 3? Best regards
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
!Warning: this theme includes hidden fees!
Hi, it would really make sense to point out clearly that this theme is only compatible with ELEMENTOR PRO. So you also need to PAY EXTRA 5 USD / month to Elementor to get it running.
Hi there, yes this is correct. Elementor Pro can’t be bundled with the theme. You can always get a refund even in case you’ve mistakenly bought this theme. Regards: VamTam
There seems to be a serious issue with the bundled “Product Questions & Answers for WooCommerce” plugin. It’s causing critical errors on most Elementor templates it is being used on.
Thank you for reporting it. We are investigating it right now. VamTam
For all those who are suffering from the loading time between pages and cannot access the support because they have downloaded the theme from Envato elements, I managed to find how to solve it, they must deactivate the transitions and the preloader, follow this tutorial and instead of going to the theme settings menu go to the page transitions menu, and that’s it! Have a nice day!
https://elementor.support.vamtam.com/support/solutions/articles/254439-how-to-remove-the-cursor-animation-fiore-elementor-themeCh4rro Hi!. Can you explain please how you fix the slow issue causing by the Elementor transitions, please!? I can’t fix it, is too many time waiting to page charges. Beautiful theme but this problem affects directly the performance.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Can´t submit because was downloaded from Envato elements, thanks anyway.
Hi, may I know is that the support team will not help us to solve the problem we met? Two times I submit the support but just receive this kind of reply
Hi there, please read one of the following guides depending on the type of theme you have: Elementor Themes – Envato Elements Beaver Builder Themes – Envato Elements
Best Regards: Andreas www.vamtam.com
I need an actual help THANKS
Hi there, this doesn’t make sense. What is your ticket number? They shouldn’t answer like this if you’ve provided your purchase code. VamTam
85823
This is my ticket number #85823
Hi there, my colleague just replied. The theme is registered with Elementor Token. Regester your purchase key and you will get support. VamTam
But what he show me is my purchase code not elementor token
Hi, Please send me the link for tutorials for the purchased theme on ThemeForest. I bought the Fiore theme but don’t see any tutorials. Thank you!
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Log In – http://bit.ly/2GqIJNv
Thanks so much!
VamTam
Thanks ch4rro that’s exactly the problem I had! ch4rro number one!
The same reply 
Hey, kindly just wanted to confirm is there any other alternate of elementor pro to import demo.
Hi there, there are some GPL versions. We have only tested proelements and works fine, Regards: VamTam
thank you.
Pre Sale Question
- Does it support multiple languages?
- Does it support the user language switch option?
- Does it support RTL? Like From Language switch option
- Why menu disappear on every link click?
Hi there, 1 Yes with WPML 2. Yes, on WPML 3. Yes 4 Click leads to another page. Regards: VamTam
For all those experiencing slow performance, I found the issue, and it’s the Elementor transitions. You’re welcome!
Hi there, Elementor transitions doesn’t affect performance. In order for the transition animation to work, the whole page must be loaded and this create the illusion of a dealy. Regards: VamTam
It worked for me and for the user below who experienced the same problem, greetings.