4647 comments found.
Hi,
Your staff helped me reduce the CLS to below 0.1 seconds，however, there is a major problem with the horizontal image on the homepage of the website. The image cannot be displayed. Please fix the website as soon as possible, otherwise this will affect the customer experience.
His name is Dung.
Please fix it as soon as possible!!!
We apologize for any negative experience you may have had. Dung has promptly handled the problem and responded to you through the ticket. We will stay in touch with you through the ticket.
Thank you so much.
Thank you so much!
Hi,
I purchased your theme a few months ago, but due to a project delay, I only started using it recently. I’m encountering some issues on the theme side, but since my support period has ended, I’m unable to create support tickets. For instance, the rich text metafields in custom tabs aren’t working correctly—they’re displaying as raw rich text or JSON code rather than being formatted properly. How can I resolve this issue, or is there a way to get support since it seems to be a theme-related problem?
Hi Friend,
This is not theme issue. The custom tab just supports single-line text and multiple-line text, not support for richtext. So when you enter richtext, it will not show the format as you want.
In case you still want to use richtext, we will need to login to the store to check and help your case. Your support time expires so you can submit the ticket with category Shopify at this link https://halosoft.ticksy.com/
In your ticket please show us your theme license and don’t forget to grant us login permission.
Thank you.
Thank you for being so supportive. I will do as you say
hey, we are experiencing the same issue as “pukschmiedel” and btw, the meny doesn’t load on mobile.
There you go !
https://www.icloud.com/iclouddrive/004hYt_NxTOMNSinJnNKq-qGA#hellokidsHi Friend,
With this problem, it could be caused by an app code conflict; however, we’re not yet sure which app might be causing it, so we’re adjusting the function loading to address it.
We would like to login your store to help you fix it. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you.
Hi, i just bought this but there is no child theme available as given paid theme.
Hi Friend,
The package you download from Envato contains the following:
- Ella Shopify 6.0 - Child themes (This file comes with some child themes, other child themes are already included as a homepage in Ella theme) - PSD file: We only provide PSD file of Ella default homepage
https://prnt.sc/5x61vdfgIPiFIt will be in a separate file within the package, not within the Ella theme file, so please double-check.
We’re not sure why you’re unable to find the Child theme files. Please contact us at support@halothemes.com for assistance.
Thank you so much.
Thank you for your response, i got an email where missing theme file attached. Thank you again
How to install diferent style ella
Hi Friend,
With Ella theme, you can mix and match sections between homepage layouts. For example, you install homepage 1 and you want to have section A on homepage 2, it’s normal. Just click add section and add the section you want: https://prnt.sc/8YbNj8xpgxHA
If you don’t know the name of the section to add, we will support you. You can leave a ticket using this link https://halosoft.ticksy.com/ to receive support.
Thank you.
i really want to like this theme but i ran in so many bugs . the mobile menu is not loading properly, its hanging in a endless loading loop or something and i am not even able to hit the x button at right top,...
its a shame that i face this issue once the support ended
Hi Friend,
We tested this function on our demo and it works well, so we would like to login your store to check. Don’t worry when your support time expires.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you so much.
Hi, I got a question pls
Can I limit orders for certain areas in the city so anyone outside this certain areas can not make an order.
Hi Friend,
The function you want is related to Shopify’s backend, but we are front-end developers, so we can’t implement this function for you. You may consider using Shopify apps to achieve this functionality.
If you have any other questions about our theme, please let us know.
Thank you so much.
Hello, I would like to know the demo featured products on the homepage and the collections demo when installed how do I change them or remove them? I can see they are not clickable etc…
Hi Friend,
You will go to each of these sections and add a collection that you want to show. For example, to import a collection into the Feature products section, please go to Product block section -> add collection here: https://prnt.sc/CbymefdMU50u
In case you want to remove this section, you click this icon: https://prnt.sc/dfnU_d2GmQF6
Thank you.
Hello, In the ella theme, I want to put the description section of the collection page at the bottom of the products. I read the article shared on this subject, but you showed the main colleciton.liqued field in the code there. I cannot see this file under the section in the code edit. Could it have been updated or was it done with a different file? Please, I am waiting for your feedback on this matter, thank you.
Hi Friend,
If you want to move the Collection description under the product block, you can use collection description of Banner block on Main collection, we have the setting so that you can put it on the top or the bottom as you want.
Please go to Collection page -> Main collection -> Banner -> enable option “Show collection description” and choose “Bottom” for Description position:
https://prnt.sc/keIlauNZJvS0hi, how can I disable/hide compare color feature which is there on product detail page
Hi Friend,
To disable Compare color on Product page, please go to Product page -> Product information -> Perks -> Compare color -> disable this option: https://prnt.sc/B9xFSfmSPc8n
Thank you.
Hello ella theme team, I would like to ask if I purchase the Extended License of ella theme, can you help me get a Chinese version in the theme template settings?
Hi friend,
We have some information we would like to share with you:
The language function is a default feature in Shopify themes, not a custom-built function. To translate text in the Customize, you will need to do it manually, translating it into the text you want. This is not included in our support package.
We can send you a guide for manual translation. Please send an email to support@halothemes.com, and we will provide you with detailed instructions.
Thank you so much.
there is an option on the product card where we can change the new badge from dynamic to manual in the theme but when i change it from dynamic to manual but i do not know where to add the badge from. could you let me know about this.
Hi Friend,
Thank you so much for contacting us. To use the manual new badge, you need to add the tag on the product admin. We have the instruction in the Document here: https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges#new-badge
Hope this helps you.
Hi，we have opened a ticket for two days,but there is on one reply to us.The ticket number:3747476.
Please help us as soon as possible. Thanks!
Hi Friend,
Your request was sent on the weekend and since we are not working on weekends, we are unable to reply to your ticket immediately.
We are reviewing your request and will respond to you today.
Thank you so much.
Okay,thanks.
show only selected variant images in product possible? currently all variants images are been shown in scroll
Hi Friend,
Ella offer Variant image grouped function which will meet your request.
You can test the demo here: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1?variant=39504891576410
And this is the instruction to setup: https://halosoft.gitbook.io/ella-documentation/product-page/variant-image-grouped
Thank you so much.
Hi, I want to download the older version of the theme 6.5.4 as I changed a js file in asset and now my website is bugged.
????
Hi Friend,
We are sorry for our late reply within the weekend time. To use the old theme source, please send us an email to support@halothemes.com so our team can send you the old theme source. Thank you so much
Hi i am looking to purchase this theme but i cant see any product video is getting autoplayed in thumnail view
Hi Friend,
Thank you so much for your attention to our theme.
In fact, the thumbnail only displays background image of video, not video, so it cannot auto-play as you want.
However, when you click on the thumbnail, the video will auto-play in the main product area. This feature is available in the Ella theme.
Please let us know if you have any other questions.
I dont think so instead of thumbnail it shows blank white screen
I have checked in comments one user is facing this type of issue in your theme. Ok i ll think about theme purchasing
Hi Friend,
We setup on our demo store and it works well, not blank white screen. The issue of other customers can be from the wrong setup or conflict code with third-party.
You can send us an email at support@halothemes.com to get our support for this presale question.
Thank you so much.
Using the latest update from Oct 10, 2024. Trying to use the complementary products feature block on the default product page template. Cannot seem to get the Add to Cart button to show/work even though we have the ATC feature enabled in the Complementary Products block. We’ve reviewed your documentation as well. Can you provide any direction on how to get the ATC button work? Is it only going to work for a product without any variants (ie. Color/Size)?
Thanks in advance. David
Hi David,
This is not a theme issue, we would like to explain this case:
“Add to cart” button will display for products with only one variant. For products with multiple variants, the ‘Quick Add’ button will appear so users can select a variant before adding it to the cart. After selecting a variant, users can normally add it to the cart.
If you simply want to change the text from “Quick Add” to “Add to Cart”, please go to Edit default theme content (https://prnt.sc/NLJfR1gD2tjB) -> Enter the keyword on the search bar -> change text in the box below (https://prnt.sc/Pdgz1LkYv_vT).
If you have any other requests for this case, please open a ticket at this link to get our support: https://halosoft.ticksy.com
Thank you so much.
Thank you. I am unable to view your screenshots. They do not appear to have the screen images I think you wanted to show.
As an example we have staged an item with a complementary item that is only one variant (Shinery Jewelry Wash). The ATC or Quick Add buttons still do not appear: https://prnt.sc/GR5XQjzoRJ35
Hi Friend,
We apologize but for some reason, we are currently unable to open the images. There seems to be an issue with them. We kindly ask for your permission to resend the content and images attached to this comment:
If you simply want to change the text from “Quick Add” to “Add to Cart”, please go to Edit default theme content https://prnt.sc/BKTsn6fxpVKA -> Enter the keyword on the search bar -> change text in the box below (https://prnt.sc/9VQbBpI4qXh4 )
For your feedback: As an example we have staged an item with a complementary item that is only one variant (Shinery Jewelry Wash). The ATC or Quick Add buttons still do not appear: https://prnt.sc/GR5XQjzoRJ35
==> Please make sure that you enable this option to show Add to Cart on Complementary product. Please go to Product page -> Product information -> Complementary products -> enable this option: https://prnt.sc/JCRZ41NTUrVJ
If you enable it but it doesn’t show, please open a ticket at https://halosoft.ticksy.com and we will check deeply on your store. Don’t forget to grant us login permission.
Thank you so much.
In the newest version of Ella theme, Colour Swatch filter not working on Collection page. Please check this and revert as soon as possible, thank you.
Here’s the website link to try — https://www.preciousme.in/collections/all Password – footwear-new
Try filters on colours.
Hi Friend,
Thank you so much for your request. Let us verify it and keep you updated ASAP.
Hi Friend,
We tested it on our demo and it works well, we didn’t see the issue as you reported.
To support your case, please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you so much.
hello. my currency didnt work normal. if you choose one of theme like GBP. the currency still in USD. thanks
Hi Friend,
We tested on our demo and it works well.
For your case, we would like to log in to your store to check deeply.
Please open a ticket at this link https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
hello.my support ticket already expired. its my site marvns.com
Hi Friend,
Thank you so much for your response.
In case your support time expires, you can open a ticket with Category Shopify ( it will not request you to enter a Purchase code). But in your ticket, please provide:
01. Your theme license to verify that you buy the theme.
02. Grant us login permission to your store.
If it relates to our theme, we are willing to support you. If not, you need to renew support time to get our support.
Hi,
I cant find to show ‘Giftcard’ icon on my header. I have tried anything but cant find it, and my support is expired so i cant contact as this reason also.
I use: - Supermarket theme - Header layout 10 - Style 6
Can you please guide me how to do ???
Hope you can help me soon as possible!
Hi Friend,
We see you are using Ella 5.1.0. We have hardcoded each Header and in Header 10 there will be no Gift card icon. In this version, if you want to have a Gift card icon in Header, you can consider switching to Header 08: https://prnt.sc/aC1QaLklGFmp
Or if you still want the Gift card icon in Header 10, we can estimate and quote custom for this work.
Please open a ticket at this link https://halosoft.ticksy.com/ and choose the Shopify category to discuss custom work.
Thank you so much.
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