479 comments found.
In the ongoing development of version 3.0, I have encountered an issue where the sections that involve interactions with services are duplicated on the same page. Could you please provide guidance on how to resolve this problem?
Hello Sir,
Apologies for the late reply. We were on vacation, which caused the delay in getting back to you.
Please send us your server credentials to our support email: orbitaps.mt@gmail.com. Once received, our team will set it up for you as soon as possible.
Thank you for your patience and understanding.
Best regards, Orbitaps Support Team
Hello.
I purchased your template, but I’m getting the following message: “The package could not be installed. The theme is missing the style.css stylesheet.”
Não foi possível instalar o pacote. Falta a folha de estilos style.css do tema.
Could you please help?
Hello Sir,
Thank you for reaching out, and we sincerely apologize for the inconvenience you’re experiencing.
Please send us your server credentials to our support email at orbitaps.mt@gmail.com, and our team will take care of the setup for you as soon as possible.
Thank you for your patience and cooperation. If you have any questions in the meantime, feel free to let us know.
Best regards, Orbitaps Support Team
Everything was fine, but then wpbakery Page Builder gave an error. The site is currently unavailable.
Hello Sir,
Thank you for reaching out. It seems that your support period may have expired. To assist you further, please kindly renew or extend your support first.
Once your support is active, please share your website and server details with us at orbitaps.mt@gmail.com — we’ll be happy to check the issue and help you resolve it as soon as possible.
Thank you so much for your understanding and cooperation.
I have purchased consal license, when I have tried many times to install the theme, it show this message, also some plugin not installed, some images from demo not installed.
An error occurred while fetching file from: https://businessdx.royalzoneco.com/wp-content/themes/consal/inc/demo-content/consal-content.xml! Reason: 404 – Not Found.
khalid khomer2010@gmail.comHello Sir,
We sincerely apologize for the inconvenience you faced while installing the theme and demo content.
To assist you quickly, please send us your server credentials to our support email: orbitaps.mt@gmail.com . Our team will set everything up for you and ensure the theme, plugins, and demo content are properly installed.
Thank you for your patience and understanding.
Best regards, Orbitaps Support Team
I bought the theme consal today 7 august 2025, looks like some of the woocommerce file outdated:
- consal/woocommerce/checkout/form-login.php version 3.8.0 est obsolète. La version du noyau est 10.0.0,
- consal/woocommerce/single-product/tabs/tabs.php version 9.6.0 est obsolète. La version du noyau est 9.8.0,
Also, I have this error in the devtool :
/wp-content/themes/consal/css/main.css?ver=1.0.0:1 Failed to load resource: the server responded with a status of 404 ()
Thanks
Hello Sir,
Thank you for reaching out, and we sincerely apologize for the inconvenience caused.
Please send us your server credentials to our support email: orbitaps.mt@gmail.com so we can check and resolve the issues for you as soon as possible.
Thank you for your patience and understanding.
Best regards, Support Team – Consal Theme
I have a question about services section. I added 3 new services, with new categories. Also add content on each service page. But when I am clicking on each services read more: The content that I added appears 2 times on the page. The content and also images are appearing 2 times. How to fix this?
Hello Sir,
Please send your website login credentials to our email: orbitaps.mt@gmail.com.
We will check the issues as soon as possible.
Thank you.
Hi. I have a problem. I haven’t logged in to the site for a few years. But now there are a lot of problems. The font has changed, the web page is left-aligned the font size has increased the colors are mixed How can I fix these? The latest version updates have been made right now www.didimatagida.com
Hello Sir,
Please contact us through this email: orbitaps.mt@gmail.com. Our support engineer will guide you. Please mention your purchase code with the email.
Thanks,
Good evening, how i can update theme, demo data, ecc when you pubblish new versions? thanks
Hello Sir,
Please contact us through this email: orbitaps.mt@gmail.com. Our support engineer will guide you.
Thanks,
Hi, I have installed the theme but some areas in theme i’m not able to edit or change the content and images. for example in home page i’m not able to edit projects sections and services section.
I tried editing in services pages but its not displaying the edited content , if i create a new service page, formatting issue is coming.
And I see some plugins or data is not completely installed.
Kindly help me with this.
Good evening, I have installed the Consal theme, both automatically and manually, by importing the XML, WIE, and DAT files. However, at the end of the process, it does not import all the demo images, and I need those. Where can I find them? Thank you.
Log say:
New AJAX call! [ERROR] Failed to import “One Click Demo Import – log_file_2024-02-29__15-55-49” (Media) [ERROR] Failed to import “about-1” (Media) [ERROR] Failed to import “about-2” (Media) [ERROR] Failed to import “about-3” (Media) [ERROR] Failed to import “about-4” (Media) [ERROR] Failed to import “about-5” (Media) [ERROR] Failed to import “about-three-icon1” (Media) [ERROR] Failed to import “about-three-icon2” (Media) [ERROR] Failed to import “banner-1” (Media) [ERROR] Failed to import “banner-1” (Media) [ERROR] Failed to import “banner-2” (Media) [ERROR] Failed to import “banner-3” (Media) [ERROR] Failed to import “banner-4” (Media) [ERROR] Failed to import “clients-group” (Media) [ERROR] Failed to import “bg-shape-1” (Media) [ERROR] Failed to import “choose-bg” (Media) [ERROR] Failed to import “choose-bg-2” (Media) [ERROR] Failed to import “faq-bg” (Media) [ERROR] Failed to import “help-bg” (Media) [ERROR] Failed to import “help-bg” (Media) [ERROR] Failed to import “line” (Media) [ERROR] Failed to import “process-bg” (Media) [ERROR] Failed to import “testimonial-bg” (Media) [ERROR] Failed to import “testimonial-bg-1” (Media) [ERROR] Failed to import “testimonial-bg-2” (Media)
Hello sir,
We apologize for the inconvenience. A new version of the theme with an updated homepage is expected tomorrow or the day after.
It seems a misconfiguration occurred during installation. Please email your server and website credentials to orbitaps.mt@gmail.com, and we’ll set up the latest theme and demo from scratch for you.
Thank you for your patience!
Hi, i have installed the theme but when i try to import demo data and i installed all reccomended plugins, i can’t install consal elementor and consal toolkit.
Hello Sir,
We sincerely apologize for the inconvenience you are facing with the demo data import and plugin installation. Please send us your server credentials to our support email: orbitaps.mt@gmail.com.
Our team will promptly set it up for you and ensure everything works smoothly.
Thank you for your understanding and patience.
I truly appreciate your work; the quality is exceptional and highly impressive.
Thank you so much for your kind words! I’m thrilled that you appreciate the quality of my work—it means a lot to me
elementor pro features are locked how to enable ?
Hello Sir,
Please send us your server credentials to our support email: orbitaps.mt@gmail.com.
We will set it up for you.
Thank you.
I have a problem when importing the theme, it gives me an error and I need you Home 1. I also cannot install the following two plugins, Consal Toolkit and Consal Elementor.
Hello Sir,
Please send us your server credentials to our support email: orbitaps.mt@gmail.com.
We will set it up for you.
Thank you.
Thank you for solving the problem.
You’re welcome! I’m glad I could help. If you have any more questions or need further assistance, feel free to ask!
i’m unable to install Consal Elementor,Consal Toolkit & demo not imported properly
Hello Sir,
Please send us your server credentials to our support email: orbitaps.mt@gmail.com.
We will set it up for you.
Thank you.
Hi, I would like to know how to modify the lorem ipsium of the Extra setting header and how to put it on all pages.
Hello Sir, We are currently working on this project, and some optimizations are in progress. You will find this feature in our upcoming updates. Thank you for your patience
Hi,
I can not install the pluggins, it gives a lot of errors, that causes that i can not install the demo import..
please fix this issue
my website wordpress: http://ih3dienstengroep.nl/wp-admin/ username: admin paspword: Badrhari123@Hostingcompany
https://www.strato.nl/username: 76098936 pasword: Badrhari123@
The plugins installation doenst work. It gives all errors. FIX THIS
Sorry for the delayed response. If you still face any issues, please contact us at this email: orbitaps.mt@gmail.com.
Hi,
I can not install the pluggins, it gives a lot of errors, that causes that i can not install the demo import..
please fix this issue
my website wordpress: http://ih3dienstengroep.nl/wp-admin/ username: admin paspword: Badrhari123@Hostingcompany
https://www.strato.nl/username: 76098936 pasword: Badrhari123@
What the fuck. All my shit online. Delete this.
I have been reaching you guys. You dont respond at all.
I’ve been trying to reach support for assistance since I purchased this theme 21 days ago, and they haven’t responded to my emails or messages. I bought the theme with a year of support, yet I haven’t been able to contact anyone for help.
Hello sir, We are updating this item with new design. i hope you will get new version soon.
Hi. Thank you for finally responding to my messages. At this point, it’s really important for me to fix the issues I mentioned. I’ll review the update once the new design arrives, but right now, I need to resolve these points because I can’t have a website with colors that are so different from the corresponding brand colors. I would really appreciate your help in fixing this.
Hi, I need assistance with the theme I purchased. The update you provided is a completely different theme from the one I bought, and I don’t like it. As I mentioned before, I’ve paid for a year of support, and I need help with the issue I informed you about 25 days ago.
Hello sir, if you use our new theme it will help for support and everything. we updated all features with new design. HOPE YOU UNDERSTAND
Hello. I NEED YOU TO UNDERSTAND ME. I don’t want another design; I have already created the website. What I need is to fix the issues I have mentioned to you. I just bought this theme a month ago because I liked the design, and I don’t want a different theme like the one you uploaded, which I also don’t like. I need your help to correct those points; everything else is fine. PLEASE LET’S RESOLVE THIS.
It’s been 36 days since I purchased the original theme, and the author has still not resolved the issues. I’ve paid for one year of support but haven’t received the service, despite my messages. I’ve had to contact Envato customer service, and I’m still waiting
