Discussion on uTech - IT Solutions Services WordPress Theme

Discussion on uTech - IT Solutions Services WordPress Theme

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226 comments found.

belgirl

belgirl Purchased

Is this Ultimate add on for Elementor that came with the theme necessary? It loads alot of unnecessary css files and slows down the site.

Hi There,

This theme total design comes with Ultimate Addon, which is actually custom made Elementor based plugin for this theme, and here is the all custom made widgets are used in uTech Theme so it’s necessary for use it. By the way, planning for more compressig in upcoming update. If need any help don’t hesitate to contact us.

Thanks!

(1) Is theme supported RTL? (2) Is theme supported WooCommerce ?

No it’s not suppport RTL, but WooCommerce Is full supported.

I am not able to see how to add call to action elements, one shown belongs to elementor pro, Can you please share how to get it? recently upgraded to v8 from v7 and not changing much change in theme options (Using child theme)

Hi There,

Please send a help mail to ( mehedidb@gmailcom )

Thanks!

Hi, Thank you for your time, Although i don’t have active support still you answered my query via whats app and than Google meet, Your support is awesome.

Anyone have any issues with the screens not rendering correctly? I seem to have an issue on a few mobile but I am more concerned that the 13, 15 and 19 inch screens get bunched up at the top.

Hi There,

Sorry for your inconvenience, please send a help mail with some screenshots to (mehedidb@gmail.com)

Thanks!

ademin

ademin Purchased

I can’t change logo off canvas. I have updated it bu still main page is not showing updated one. other pages showing current one.

Please check your email.

Not sure how you are taking money for support when you can’t deliver it. Last time you contacted on whatsapp and that number seems not working. @Themeforest support please help.

Hi,

Really very sorry for the late reply, I am admitted in hospital.

Right now I am out of desk, I will available as soon as possible.

Then I will give you all support.

Sorry for the inconveniences, please wait 2 more days.

Thanks!

Hi, i’ve already issued my problems about five times through different methods, but i still got no answer. I pay for this theme (uTech) but i got no response, that is not good!

I wish you a speedy recovery and hope you are well again soon! Please contact me as soon as possible, I’m already checking other themes…

So – we’ve been waiting much more longer than 2 days, my answer-post is currently 14 days ago. Looks like you’re still not available?

I was admitted to the hospital for a long time. I just came back on 12th April, now I am always available. Please knock me when you are available online. Then we can arrange a meeting. Please send a mail to ( mehedidb@gmail.com ) or knock me on Whatsapp for quick response.

Thanks!

Hello, how’s going on? is the Theme still not compatible with Elementor Pro??? my sticky header is still not working. the Support told me that the sticky mode conflict with Elementor Pro plugin. How is that possible?? this theme tag compatible with Elementor Pro?? https://prnt.sc/sqjc3Bp_0Q9-

Is there any update? the issue is that Sticky mode is not compatible with Elementor Pro. How is that possible?

Hi,

Really very sorry for the late reply, I am admitted in hospital.

Right now I am out of desk, I will available as soon as possible.

Then I will give you all support.

Sorry for the inconveniences, please wait 2 more days.

Thanks!

Hi, I created a Single Post Template using Elementor, I want to use this for my single blog posts. In my Blog Post Im using Standard Format and Default Template to make sure it apply my Single Post Template. But the problem is Header, it is not working properly, when I scroll – its not turning to dark mode.

Please check your WhatsApp messages.

Hello, how’s going on? is the Theme still not compatible with Elementor Pro??? my sticky header is still not working. the Support told me that the sticky mode conflict with Elementor Pro plugin. How is that possible?? this theme tag compatible with Elementor Pro?? https://prnt.sc/sqjc3Bp_0Q9-

Hi,

Really very sorry for the late reply, I am admitted in hospital.

Right now I am out of desk, I will available as soon as possible.

Then I will give you all support.

Sorry for the inconveniences, please wait 2 more days.

Thanks!

Hello Team, I am able to find footer template and able to edit it as per my need and able to set desired footer on the pages. But I want to edit header template and I am unable to find any option to edit header template and unable to find any option where i can choose header template to set on a page. Its just picking a default header design with logo, menu and button. I want to change this template as per my need. I see the topbar template but it is only for top bar and not for entire header.

So can you tell me from where do i do it. thanks Sammy

Hi,

Sorry for your inconvenience, by the way, don’t worry we will help you to set or edit header and footer template, please send a help mail to ( mehedidb@gmail.com )

Thanks!

Almost a month now after purchasing this theme, getting the support has been extra difficult. I followed all installation instructions but when I Import demo, one plugin breaks the whole website “Ultimate Addon for Elementor”. I wish the developer could intervene, otherwise i have to redesign the theme from scratch.

Thank you for coming to my rescue, I Truly appreciate

Everything is perfect, if you need further assistance don’t hesitate to contact us.

Why cannot I change the copyright text? Can you tell me why and how to do it?

Please NOTE: We are used Elementor footer template so you need to edit the template, just go Dashboard -> Templates and finn the footer template and edit it with Elementor and put your content.

Thanks!

post-share icon fa-brands fa-x-twitter is not showing, how do I fix it?

Please send a help mail to ( mehedidb@gmail.com)

Hello

Support team I sent you a ticket for a new support please answer

We apologize for the delayed response due to our country’s crisis situation. Following the student-led quota protests, the Prime Minister of Bangladesh resigned, leading to a national crisis. Currently, an interim government has taken control, and internet and other media services are functioning smoothly. From now, you will receive an answer as promptly as possible. We are very sorry for the inconvenience.

By the please check your email.

HELLO

IS THERE A SUPPORT TEAM? I SENT A SUPPORT E-MAIL TO YOUR SUPPORT DEPARTMENT, NO ANSWER WAS GIVEN

We apologize for the delayed response due to our country’s crisis situation. Following the student-led quota protests, the Prime Minister of Bangladesh resigned, leading to a national crisis. Currently, an interim government has taken control, and internet and other media services are functioning smoothly. From now, you will receive an answer as promptly as possible. We are very sorry for the inconvenience.

Please check your email.

hello,

where to change or edit social share on single post? I cant find that

Hello,

Apologies for the delay; we have been offline for a few days due to the student quota protests in Bangladesh. Currently, there is no option to edit the social share; it appears by default. If you require additional assistance, please send an email to mehedidb@gmail.com.

Thank you!

now. the banner get issue cant be loaded. I have sent email for you.

We apologize for the delayed response due to our country’s crisis situation. Following the student-led quota protests, the Prime Minister of Bangladesh resigned, leading to a national crisis. Currently, an interim government has taken control, and internet and other media services are functioning smoothly. From now, you will receive an answer as promptly as possible. We are very sorry for the inconvenience.

Please check your email.

Hello. I have problem with tech-group.gr . i send you before some days that in home page, in UI Animate Headline, some letters like “Y” or “p” is not at all… this letters cut off. Can you see it and answer me please ?

Please check your email.

i have purchased this theme and installed it, when i click on demo(demo1) import, it says demo successfully installed, visit your site. when i visit my site, there is no content available. i also imported the json file data using theme options but still there is no content in my site, no page or post imported. please help me why demo not installed properly and why my site not looking like the first demo?

here’s my site: https://utech.softsafeclean.com/

Please check your email.

Reaching out to address the issues we’ve been experiencing with your blog template. Here’s a summary of the problems and some additional updates: Problems with the Blog Template:

"Read More" Buttons and other buttons on the search page:
    Button colors cannot be changed from the template options.
    When searching, a button appears below the search bar whose color also cannot be modified.
Header Buttons:
    There's no option to change the color of the buttons in the header menu.
Widgets on the Blog:
    Some widgets appear in the default color and cannot be modified.
Entries in the Articles:
    Button and meta colors within entries cannot be changed.
    Share icons are outdated (Google+) or incorrectly represented (Twitter).
Scroll To Top Button:
    The color of the scroll-to-top button cannot be changed.
Scroll Top Animation:
    Scroll top animations are not functioning correctly.

Other Customization Issues:

Social Media Icons:
    Twitter and Google+ icons are either misrepresented or no longer valid.
Incomplete Theme Options:
    Theme options are incomplete for changing certain settings.
Submenu Links:
    Submenu links appear in blue on hover instead of the correct color.

Please review the attached screenshots and let me know if you need more information on any specific issue.

Additionally, I want to remind you that the blog page doesn’t display properly on tablets. This is an important issue as it could affect the user experience for a significant portion of your audience. Please take a look at how the blog page appears on tablets and let me know if you need any assistance in resolving this issue.

To ensure the form functions correctly, I’ve had to add some custom CSS rules to the template. These rules ensure that the correct select elements are displayed while hiding the custom-styled .nice-select elements, which might be causing issues. However, I’m seeking a permanent solution to this problem.

I’m also facing difficulties in making the form responsive on mobile devices. Specifically, I can’t center the form container because the submit button doesn’t stay centered due to the spinner animation (the circular loading graphic) that appears during form submission. I would appreciate any advice or suggestions you might have on this matter.

I’d like to suggest taking a look at the social media icons options as well in the theme settings. Some icons aren’t displaying properly, some are missing altogether, and others are outdated like the Twitter icon, which is still represented as a bird instead of the current X symbol.

Please download the latest version of the theme.

I reached out a week ago and never got a response (even paid extra for the extended support). On the animated text slider, any descending text (like the lower-case “g”) gets cut off on the slider. Adjusting the margins and padding doesn’t fix it… the text still gets cut off at the bottom. I can attach a screenshot via email if needed.

Hello,

We apologize for any inconvenience caused. Unfortunately, we did not receive any email from you, which has delayed our response. Additionally, we were on leave for the Eid Ul-Fitr festival. To assist you promptly, please send an email to mehedidb@gmail.com, and we can schedule a Google Meet to resolve the issue soon.

Thank you!

Thank you!

You are always welcome.

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