2981 comments found.
Hi, I wanted to know if there is a way to customize the display of the WPML language switcher, currently I see it as a select, I would need to make it display inline, for example “IT | EN”, in the theme settings I do not see a section related to this setting and if I try to change the selector in the WPML settings nothing changes. Thanks in advance.
I solved the problem by replacing the code in the lang_dropdown.php file with the string “do_action(‘wpml_add_language_selector’);” suggested in the WPML documentation and saved the changes in the child theme. Thanks anyway.
Hi,
Glad to hear that you already sorted it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Is it possible to import or use different parts/sections of different demo pages like if they were templates (I mean, not importing de whole page)? Given the information displayed in your webpage it is not clear for me if the theme comes with those sections templates (in a templates library) or if I have to create them. Thanks a lot!
Hi,
Thanks for reaching out.
You should import the entire demo page and then save the required sections as templates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I have done everything I can to import the new 2024 landing page demo, but am failing. It consistently keeps giving me the 500 error. I have been able to import other demos/pages, but not that one.
I have already increased the PHP variable max_execution_time to 160, then to 300, and have also tried increasing the WP Memory Limit to 512M. Also have deactivated most plugins to test if it makes a difference (although the only plugins I installed and activated were Ohio’s recommended ones). Nothing is helping, I’m so frustrated. I just want the 2024 landing page demo imported.
(My hosting is with Siteground)
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials to figure out what’s wrong.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, The current “Advanced Custom Fields PRO” plugin has a security vulnerability, can you please update it?
https://www.wordfence.com/threat-intel/vulnerabilities/id/afcbad6d-90ca-42cb-a69c-4e0bcc4606e0?source=pluginHi,
Thanks for reaching out.
To get the latest ACF PRO version do the following:
1. Remove ACF PRO plugin under Plugins menu; 2. Install ACF PRO plugin under Appearance > Install Plugins menu. You should get the latest available version directly from our server.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I´m thinking on buying your theme but I have a few questions: 1. Is it possible to disable the “light/dark” button?; 2. Is it possible to disable the cookie policy banner?; 3. Does the theme come with free access to Adobe Fonts? I mean, do I need an Adobe account? Thanks a lot!
Hi,
Thanks for reaching out.
1. and 2. Yes, there are options to hide the switcher and the cookie banner.
3. Seems like you will be able to use free Adobe assets (1,000+ custom fonts from Adobe) with Free plan.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys! Unfortunately, another thing you’re adding doesn’t work as it should! The information banner you added as a new feature doesn’t work! You can’t create your own background, your own link doesn’t work – it always takes you to example.com, nothing works at all on the Opera browser because you can’t even see the background! Why is it that when you add a new feature it’s unfinished! It’s absurd that users are always the testers.
Hi,
Thanks for reaching out.
The only thing we can see is that the banner background color option doesn’t apply correctly. We will fix this the next week.
As for the Opera and the button link options, it seems like both work correctly. Here’s where we set the button link:https://tppr.me/23uWMg
And this is an output in Opera:
https://tppr.me/w4eqL6
Sharing a link where we can see the issue will be much appreciated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Try setting this option “Banner as Link Make the entire offer banner area as a link.” Now check where the link leads.
https://tppr.me/BIXHB2
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Even though you set your own link – the redirection is to example.com – see screenshots.
When setting the effect, all text disappears. It is not displayed.
https://ibb.co/Y3FHghN https://ibb.co/jfvKn70https://tppr.me/v3bi60
Hope it helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, is it possible to use the full menu “Hamburger Menu: Creative” for mobile?
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Great theme, have used on 2 sites now including our primary business site and Norebro on another site – great design quality. Please can you update the theme to include latest ACF Pro version as current package has vulnerability up to 6.3.6. Thanks
Hi,
Thanks for reaching out.
The latest (6.3.9) ACF Pro version is already available on our server. You can simply remove and install the plugin from scratch under Appearance > Install Plugins menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Was the option to sort portfolio items randomly added yet? I stopped using the theme last year because of it, but I’m wondering if it’s a feature now so I can start using it again.
Hi,
Thanks for reaching out.
The mentioned option was added almost a year ago.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
The breadcrumb doesn’t work correctly on products. It shows “Shop / Product name” instead of “Shop / Category / Sub Category / Product name”
I have enabled the option “Category Slug” on “Single product settings” and the option “Show breadcrumbs on this page”
What should i do?
Thank you
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that. We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, any news about this issue?
Hi,
Please get the latest Ohio version and the issue should be solved.
Here’s the live preview of nested categories on our demo site:https://ohio.clbthemes.com/product/gosta-armchair-wood/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I updated to 3.4.6 version but the issue persists.
Hi,
Is the parent category missing or there’s no categories in the breadcrumbs at all? Can you share the link to your site? Also, check if you clear all caches to see the changes after updating to the latest version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Only the product name appears. No category or subcategory is visible in breadcrumb.
I cleared the cache several times and have the latest version of the theme.
Thank you
https://tppr.me/y8RSid
Yes “Category Slug” option is enabled
I also disabled all plugins, leaving enabled only Elementor, Woocoomerce and Ohio plugins and cleared cache again.
But still no No category or subcategory is visible in breadcrumb.
Do you use a child theme? Can you share the link to your site?
Yes i use a child theme
the link is https://bit.ly/4hNlWus
Thanks,
Please send us a personal message and provide your temporary WP credentials. So that we will be able to check the issue on your WP installation.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ok so I have been satisfied with the theme until last update that caused my header background that is set to be transparent on all pages to be suddenly white only on the portfolio pages. I can’t reverse or change that in the settings and since I did not do any changes it must be a problem in the latest update or something.
I wont be paying 40$+ for a support to resolve a problem that is not caused by me.
Very dissapointed.
Update:
FYI I have backed up theme version to 3.4.3 and now the problem is gone. There was additional problem with the new version of the theme that my newly added project was not showing up on the portfolio grid.
So I think check all these bugs and fix them please, I dont want to update to new versions and have such problems in the future.
Hi,
Thanks for reaching out and notifying us, we are sorry for the inconvenience you have.
We are always ready to help with any issues our customers face. So you don’t have to pay extra money for support, leaving a comment is always enough to solve the problem.
As for the missing project, we didn’t make any changes that might affect project visibility. So we need to access your WordPress admin panel to address the issue. May we proceed with that?
If so, I would kindly ask you to send us a personal message and share your WP credentials or create a temporary account for us and we will promptly check and fix the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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For everyone else wondering I got help from Colabrio and my issue got resolved. Thanks to Alex @Colabrio.
Glad to hear that 
Hello. Do you have the psds files? We are going to buy the theme and we will need ot to our work.
Hi,
Thanks for reaching out.
Unfortunately, we have Figma files only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello I Have bought the teme. Now, i need the figma files. Could you send me?
Hi,
Here you go:https://demo.clbthemes.com/get_figma
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Could you please update ACF to latest v6.3.9.
Hi,
Thanks for reaching out and notifying us.
The latest version is already available on our server, try to get it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are welcome
Hello,
The Link Title on Shop Categories is on “Start Shopping” and this is Not good for Seo purposes. How can we have the link on each “Category name” for example “Everyday essentials” “Summer discount” etc
https://ohio.clbthemes.com/classic-category/Thank you in advance for your help
Hi,
Thanks for reaching out and notifying us. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I know you’re probably very busy but I wanted to ask is it possible to get the theme to support an LMS like tutorlms?
Hi,
Thanks for reaching out.
Does the mentioned plugin have any issues now? The only thing might be inappropriate styles.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Are there any templates in Revolution Slider boundled in your theme? In Pro version of RevSlider there are many templates. Are they included in boundled version?
Hi,
Thanks for reaching out.
Unfortunately, templates are available only with a separate premium version. A bundled plugin gives you the plugin’s core functionality.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I stumbled across one issue:
When activating the WPBakery Backend-Builder inside a portfolio page, it detroys it. After saving/preview, the menu, the title, the footer is all gone. Only the Items inside the bakery-builder are shown.
Can you please help me out?
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Guys every time I update my website or plugins, I have to deal with a new issue. If you check my website now and play a video, you’ll see it goes full screen and visitors are confused with this bug and they just leave. Please check the issue since I’m losing customers right now. Increditors.com
Hi,
Thanks for reaching out.
We’ve checked the page’s HTML structure and found that the video popup is wrapped in extra code, that we don’t have in our theme. Most likely some of the installed third-party plugins might cause that. Please check our screenshots below:
https://tppr.me/Qob9E
2. Our demo site:
https://tppr.me/dF5Sl9
As a solution, you can use the following CSS hotfix:
.clb-popup:not(.-slide-in) {
height: 100vh;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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