102 comments found.
Hi support, I have tried to send my issues on your website form but it shows my response got blocked.
Hello,
Thank you for reaching out us. Please try now. Still if you see the same issue please le me know.
Thanks
Submitted
We already replied to your ticket. Please feel free to contact us if you have any more questions or concerns.
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Hello the techwix plugin is causing elementor to not work, disabling the plugin resolves this but gets rid of the techwix objects. is there a workaround? I’ve made sure everything is up to date
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
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I’m encountering an issue where the header doesn’t display at any Demo
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
i already submit a ticket ticket ID : #4697
We’ve already responded to your ticket. Kindly check our reply there.
Hello. I bought this template and my site is the techshield.gr. I need some help, i cannot find where to correct info and logo on footer.
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
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Cant change the logo
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Hi. When i try to run the setup wizard of theme is required an essential plugin Envato Market but the plugin fail to install. my purchase code is 7354ae55-4f1b-4070-8c7d-3f916a19ac44.
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
I make changes in header but not it di not apply so how
Hello,
Please open a ticket on our support channel for this. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Hi,
The import page of the theme is loading on this message “Importing Content Please sit tight while we import your content. Do not refresh the page or hit the back button.” I would like to import the AI theme, can you fix this ?
Thanks
Hello,
Please open a ticket on our support channel for this. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Hi team,
I am currently experiencing significant issues with the theme. Despite the images not being imported correctly, the theme is attempting to render full HTML, SVGs, etc., which is causing persistent JavaScript errors across all pages.
These issues are preventing me from editing the site effectively and impacting the overall functionality. The constant JavaScript errors make it impossible to proceed with any meaningful updates or adjustments.
Could you please assist in resolving this issue? Let me know if you need further details or access to the environment to investigate the problem.
Looking forward to your support.
Best regards,
Hello,
Please open a ticket on our support channel for this. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Can you help with customization? I know that doesnt come with the package.
Hello,
Please open a ticket on our support channel for this. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Unable to edit with the Elementor. Nothing loads. Already updated the system specs to increase memory, it didnt work.
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
I cannot edit the footer why?
Hello,
The theme includes a header and footer builder feature. To use this, ensure that you’ve enabled the header and footer options in the Elementor settings. You can follow these steps: https://prnt.sc/SSfMwIXjJGw9
Once enabled, you can edit the header and footer directly using the Elementor page builder. Follow it: https://prnt.sc/lp8RAg_BLoSG
To check or adjust the selected header, go to Customizer → Header → Header Area. See here for more details: https://prnt.sc/tf1nfWPtr7Lq
I hope you understand! If you can’t do it yourself please open a ticket in our support site. Our team will assist you. https://devthrow.com/support/
Thanks
I cannot edit the footer menu how come?
Hello,
The theme includes a header and footer builder feature. To use this, ensure that you’ve enabled the header and footer options in the Elementor settings. You can follow these steps: https://prnt.sc/SSfMwIXjJGw9
Once enabled, you can edit the header and footer directly using the Elementor page builder. Follow it: https://prnt.sc/lp8RAg_BLoSG
To check or adjust the selected header, go to Customizer → Header → Header Area. See here for more details: https://prnt.sc/tf1nfWPtr7Lq
I hope you understand! If you can’t do it yourself please open a ticket in our support site. Our team will assist you. https://devthrow.com/support/
Thanks
I have issues with importing demo content Error (0) and I can’t setup your theme. I don’t want to contact your support, opet a ticket and wait days for answer, I need this fixed now!
Hello,
Thank you for reaching out. We noticed that you opened a ticket with our support desk about an hour ago. We have already replied to your ticket.
Thanks!
It’s been resolved, thank you for a quick replay
You are most welcome! Feel free to contact us if you need any more help.
We kindly request that you leave us a 5-star review on ThemeForest. Your feedback would greatly benefit us. You can leave a review here: https://themeforest.net/downloads.
Thanks
Hello,
I’m experiencing an issue with the Cyber Security theme. Although I’ve updated the logo in the “Customize” section, the new logo appears on all pages except the home page, where it hasn’t updated. Could you please assist?
Thank you!
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Error during theme installation: ‘The package could not be installed. The theme is missing the style.css stylesheet. Installation failed
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
Ticket already created; awaiting solution. Thanks
We already replied to your ticket.
Hello, I have just bought the template but I am getting the below error when installing the package! can you help please?
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello,
Please open a ticket on our support channel for technical issues. Our support team will assist you and provide a solution. Our support site URL is: https://devthrow.com/support/
Thanks
le theme ne s’active pas , aucun contenu
Bonjour,
Veuillez ouvrir un ticket sur notre canal d’assistance pour les problèmes techniques. Notre équipe d’assistance vous aidera et vous proposera une solution. L’URL de notre site d’assistance est : https://devthrow.com/support/
Merci
Hi the footer and header is not editable.No edit option in elementor and customize option
Hello,
The theme includes a header and footer builder feature. To use this, ensure that you’ve enabled the header and footer options in the Elementor settings. You can follow these steps: https://prnt.sc/SSfMwIXjJGw9
Once enabled, you can edit the header and footer directly using the Elementor page builder. Follow it: https://prnt.sc/lp8RAg_BLoSG
To check or adjust the selected header, go to Customizer → Header → Header Area. See here for more details: https://prnt.sc/tf1nfWPtr7Lq
I hope you understand! If you can’t do it yourself please open a ticket in our support site. Our team will assist you. https://devthrow.com/support/
Thanks
Hi Author,
we bought this theme few days back, have gone through the guide, but few things we are not able to customize:
1. techwix logo in the footer, 2. button color in the header button, 3. few demo pages doesn’t follow global theme/settings
Hello,
The theme includes a header and footer builder feature. To use this, ensure that you’ve enabled the header and footer options in the Elementor settings. You can follow these steps: https://prnt.sc/SSfMwIXjJGw9
Once enabled, you can edit the header and footer directly using the Elementor page builder. Follow it: https://prnt.sc/lp8RAg_BLoSG
To check or adjust the selected header, go to Customizer → Header → Header Area. See here for more details: https://prnt.sc/tf1nfWPtr7Lq
I hope you understand! If you can’t do it yourself please open a ticket in our support site. Our team will assist you. https://devthrow.com/support/
Thanks
