12821 comments found.
[Support Period Expired] – But After Update , I Can See Old Elementor Widgets that was added before update theme but after update I When i want to edit Those widgets i am unable to See that Widgets , Please fix this issue , All Cache is Cleared .
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Hello , I Just Sent you Email Via – Email xtemos, Please check my 2 min video .
It was caused by Elementor caching. We have fixed this in Elementor Settings https://monosnap.com/file/Z0H1Fx19kUT9a1wIZ76s6L2oIZ0zqD
Awesome! Best Team , Thank you so much !
You are always welcome. Feel free to contact us if you have any further questions.
Can you do order bumps/upsells with woodmart?? Can find any info on it.
Hi,
Thank you for your message. We’re delighted to assist you and ensure you have the best experience possible.
There is a standard upsells option that comes with WooCommerce plugin and is fully supported by our theme. Currently, there are no extra features for order bumps in the theme.
Kind Regards
Is there a discount for the extended license? Can the extended license manage authorized sites?
Hello,
Thank you for your question. There is no discount for the extended license. Could you please clarify what you mean by authorized sites?
Kind Regards
I want to buy Extended License for $3999 because I have many customers and we help them build many e-commerce websites every year.
If I buy an Extended License, how should I manage the license-activated sites?
Extended license doesn’t allow to use our theme on multiple websites. You can read more information about Extended license here https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License
Hi,
I have a lot of 'woodmart_wc_video_gallery' entries in Post Meta of the database? Do you know where they come from and is it safe to delete them?Hello,
Please send us your WordPress admin and Database access so we can check the issue. Use the contact form on our profile page https://themeforest.net/user/xtemos
Kind Regards
Hi,
In the product, is possible to change “Add to Cart” become “Add to Quote” Because our purpose to get opportunity from product list that submitted from customer.
Thanks
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi, I need to redirect the “Buy Now” button added next to “Add to cart” on the product pages, to ensure that when the user clicks on “Buy Now”, the product is added to the cart, BUT the user is redirected to a custom page (neither cart nor checkout). Is this a change expected in future theme updates? Is it possible to know in which Folder and File of the theme the settings of the “Buy Now” button are located?
Thank you
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
We didn’t need instructions on how to access support. you will have already seen that it has expired. Nor did we need a solution to the problem. Only the indication of which Theme file contains the “Buy Now” button instructions.
You can find the code for this module in the folder wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quick-buy
Hello, what’s wrong with your demo. Blocked in Russia? Your web is not opening.
Hello,
Could you please send us a screenshot of the error you get when opening our demo? Also, check if it works with VPN.
Kind Regards
I am interested in repurchasing the theme however I have two questions:
1. Can a new row be added to the header? Please check the screenshot: https://imgur.com/a/OzCm9Mq 2. is there a way to create a custom header that should only reflect while scrolling?
Waiting for your response,
Thanks.
Hello,
Thank you very much for using our theme and contacting us.
Unfortunately, it is not possible to add one more row to our header builder at the moment. And there is no option to use only the sticky header.
Kind Regards
Hello,
I maybe found a bug. I cant get the nested carousel slider working with bleeding edge. Screenshot: https://ibb.co/1sffSHz
In the new demo the product slider is working, but the nested carousel with same settings is not working. Can u look into this?
Thanks in advance.
Hello,
Could you please send us your admin access so we can check the issue on your website? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
I have just filled out the contact form on your profile page with the required information. Please let me know if anything is missing or if I can assist further.
Kind regards
Yes, we found the bug in the theme. It will be fixed in our next theme update next week.
Kind Regards
Hi, I am interested with woodmart template. I have question regarding Filter product in the Shop Page.
Can we customized the filter with own filter parameter ? for example I don’t want filter by color, size, country and I want to change to others parameter. Is it possible ?
Is there any limitation number of filter ?
Thanks.
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Of course, you can create any attributes for your products and then use them for filters. There is no limitation.
Kind Regards
Version 8.0 completely messed up layout of my site. Have reverted to previous version.
Hello,
Please update the theme to the latest version on your staging environment to reproduce the issue. Send us your admin access with some screenshots so we can understand what is wrong. You can use our contact form here https://themeforest.net/user/xtemos
Kind Regards
Dear Support Team,
After updating to Woodmart 8.0, I’ve encountered a significant issue. The single product & Shop page layout becomes completely messed up when visiting the site without logging in. However, if logged in, the page displays correctly as expected.
I’ve tested this on multiple devices and cleared the cache, but the issue persists. For reference, I am using WP Bakery along with Woodmart 8.0.
Please advise on how to resolve this issue.
Looking forward to your assistance.
Screenshots: https://ibb.co/2kwsSy4 https://ibb.co/Bw6RPb9Hello,
Please update the theme to the latest version on your staging environment to reproduce the issue. Send us your admin access with some screenshots so we can understand what is wrong. You can use our contact form here https://themeforest.net/user/xtemos
Kind Regards
Hey there,
I’ve already attached screenshots in my first comments. This is a major bug. With the admin login account, the theme is working perfectly. However, without logging in, the shop page and single product page are all messed up.
Additionally, I’ve noticed a new issue: the theme layout on the homepage is aligning towards the left side.
Please look into this and assist in resolving these issues.
Bug Fixed! Layout “Custom” To Set the site width to Content full width,
Navigate to Theme Settings > General > Layout > Set the site width to Content full width
I noticed that turning CSS Minify OFF in LiteSpeed Cache resolves the issue. Please check if there’s a conflict with the CSS minification settings and let me know if a better fix is possible.
Most likely, you just need to clear the cache. If it doesn’t help, we need your admin access for further investigation.
Hello after making order I get: https://ibb.co/J7W3gFX
p.s. disabled plugins same error 
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Sticky footer no longer works on new update
Regards
Hello,
Please update the theme to the latest version on your staging environment to reproduce the issue. Send us your admin access with some screenshots so we can understand what is wrong. You can use our contact form here https://themeforest.net/user/xtemos
Kind Regards
Thank you for your reply,
First of all, all is fully up-to-date including your latest theme version 8.0 which has broke it..
But unfortunately I wouldn’t have the time to start doing this, no doubt if it’s not working for me it’s not working for anyone so perhaps you could try this on your own platform.
Regards
You can test it on our demo, and it works correctly. Here is a link https://woodmart.xtemos.com/demo-hardware/?opt=hardware
This is not what I mean. For example, if you have a small amount of content on a page when using just the copyright section of the footer, the copyright section is halfway up the page instead of being stuck to the bottom. This was not the case before your most recent update.
Regards
Could you please send us a link to the page where we can see such example?
The latest version broke my categories really good on mobile navigation, and also on desktop in chrome browser. I have reverted a backup because is not usable at all, on mobile at least.
Hello,
Please update the theme on your staging website and send us your admin access so we can check the issue on your website.
Kind Regards
Hi is it possible with CSS to change the page title image from brands? I need a different image for every brand. Thanks
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Guys, again you did. Congratz for the last update. THE BEST WooCommerce theme on themeforest.
Thank you very much! We appreciate your support 
I purchased a license and using it on 1 website, when I tried on another website its giving me an error despite the theme saying I can use on two websites.
Hello,
Thank you for reaching out!
Each WoodMart license purchased through ThemeForest allows activation on only one domain, as per the licensing policy. If you need to use the theme on a second website, a separate license must be purchased.
If you’ve encountered an issue or if you believe this was a misunderstanding, feel free to provide more details by replying to this email or using our contact form. We’ll be happy to assist further!
Kind Regards, The WoodMart Support Team
Since the last wordpress update I can’t edit any page… One website with WPML another without.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
