291 comments found.
Hi, have you ever thought of adding demo “TOURS, TASTING, EVENTS? bookable online? Something similar to tickets..
Please let me know, thanks
Hello,
Thank you for your interest in the Motta theme and for your suggestion about adding new demos/
At the moment, our theme doesn’t include built-in support for these specific features or dedicated demos for booking systems.
We have added your suggestion to our theme’s roadmap for consideration. However, we don’t currently have immediate plans to develop demos specifically for tours, tastings, or event booking functionalities.
Thank you
Hi, there is an issue with the theme. It’s now showing the review text for the CusRev review plugin: https://wordpress.org/plugins/customer-reviews-woocommerce/. I tried other themes and the review text is showing for them. How can I fix this?
Hello,
Thank you for your feedback. The review text from the CusReview plugin should be visible in the Reviews section. Please open a ticket on the support site and share the admin login credentials. Our developers will help you check this issue.
https://uix.ticksy.com/Hi, I noticed in the mobile view demo that in some products in product details page the quantity plus icon is outside it’s container if i bought the theme How can i fix that?
Hello,
Thank you for your feedback. Our developers are testing this problem. If you have this problem on your website, please let us know. Our team will be ready to help you fix it.
No digital downloads options for like php scripts, wordpress templates and etc?
Hello,
Thanks for your question. Yes, WooCommerce and Motta theme fully support digital downloads. You can sell any digital products including PHP scripts, WordPress themes, templates, plugins, ebooks, music, or software. Customers can download their purchased files immediately after payment.
The demo store focuses on physical products, but the digital product functionality works the same way – just upload your files during product creation and set it as a “Downloadable product” in WooCommerce.
Hi, I am amazed with the features and design of this theme, I will be purchasing it very soon.
In the meantime, I would be very grateful if you could answer the following:
1. Question: Does this theme offer the possibility to configure “Product Bundles”? (I have only found the basic option of grouped products in the demo).
2. Request: It would be great if Motta offered the possibility to sell wholesale productos (not many themes offer this) with native compatibility, for example, with the WholesaleX plugin. https://getwholesalex.com/
Thank you.
Hello,
Thank you for your questions.
1. The Motta theme does not natively include a product bundle feature.
However, you can easily add this functionality to your WooCommerce store by installing a dedicated plugin like Product Bundles by WooCommerce or other similar extensions available in the WordPress plugin repository.
2. Thank you for your suggestion! We will explore supporting wholesale solutions, such as the WholesaleX plugin, in future updates.
hello; is there way to have chat between vendor and user
Hello,
To enable the feature, you will need to have Dokan Pro. This feature is not included in the free version.
You can check this document for more information:
https://dokan.co/docs/wordpress/modules/dokan-live-chat/Thank you
Hello Motta Team, i am trying to install but i got some issues. First i use on lastest Wordpress 6.7.1 on our Plesk server, install failed. We suppose that the issue come from our external firewall. So we decide to buy Name.com wordpress hosting. but the install also fail when import data and some time we get this error message “You don’t have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.” We do not want to use another theme except your Motta, because the demo look great and excellent. We are looking forward your reply. Best regards
Hello,
Thank you for contacting us. It seems there is a problem with the permissions of the installation directory.
To fix this problem, you can contact the hosting provider and ask them to resolve it.
You can check this topic for more details:
https://wordpress.org/support/topic/forbidden-you-dont-have-permission-to-access-this-resource-7/ https://www.wpbeginner.com/common-wordpress-errors-and-how-to-fix-them/#403forbiddenHello, We find the problem. We disable modsecurity and everything work. I hope coming update will make work with modsecurity. Best regards and thank you for your prompt assistance.
Hello,
Thank you for your feedback and for letting us know the issue has been resolved. We’d like to clarify that this is not a problem with the Motta theme but rather a common issue with WordPress when mod_security rules are overly restrictive.
We recommend adjusting the mod_security configuration or working with your hosting provider to whitelist the specific rules causing conflicts.
You can refer to the following documents for more information:
https://www.webtoffee.com/how-to-fix-the-mod_security-generated-error-on-your-site/ https://thecustomizewindows.com/2023/04/how-to-install-and-configure-modsecurity-for-wordpress/ https://blogaid.net/what-is-modsecurity-and-should-you-turn-it-off/Thank you
Hi pre buy question, is it possible to add like an own button in the navigation bar?
Hello,
Yes, adding a custom button to the navigation bar is possible. Since the wishlist feature has its own dedicated page for displaying customers’ favorite products, you can easily include a link to that page in the navigation bar.
How can I make the variation displayed on the product page so that the user can choose. https://motta.uix.store/product/galaxy-s20-5g-uw-128gb-cosmic-gray/?product_layout=6 . just like you did for the storage
Hello,
You can install the plugin WCBoost – Variation Swatches to convert variation dropdowns into color swatches and buttons.
You can refer to this document for more information:
https://docs.uix.store/motta/#/installation/install-pluginsTo install the plugin and learn more about this plugin, you check its’ documentation:
https://wcboost.com/docs/install-plugin-wcboost-variation-swatches/Thank you
The plugin is activated but not displayed
Perhaps the setting auto-conver to buttons is not enabled. Please check this document for more details:
https://wcboost.com/docs/auto-convert-dropdowns-to-buttons/If it doesn’t work, please open a ticket on the support site and share with us your website address. Our team will help you check this problem.
https://uix.ticksy.com/Thank you
hello, I am editing the product page with the elementor plugin, I created 2 columns, HOW can I CREATE A STICKY WITH 1 column that contains the product image please. I want it to stick until it reaches the table space on the product page when I scroll the page.
Hello,
Thank you for contacting us. In Elementor, you can try the Sticky setting for the inner container. Please check these documents for more details:
https://elementor.com/academy/sticky-inner-section-improvements-in-elementor-pro/ https://elementor.com/help/sticky-scrolling-effect-pro/If you need further assistance, please open a ticket on the support site. Our team will help you.
https://uix.ticksy.com/Thank you
Thank you for sharing the article with me, but these articles are for users with a pro subscription, I have elementor free, how can I do this with css please
Our developer will need to review your website to find out if it is possible to have the sticky column with custom CSS. Please open a ticket on the support site and share with us your website address. Our developer will review your website and answer you soon.
Thank you
I saw your video of installing the demo theme templates and I was wondering where do you download these demo templates?
Hello,
Thank you for contacting us. The demo data of this theme is hosted on our server. When you select a demo version to import into your website, the data files will be downloaded from the server to the folder “uploads” on your web hosting.
So where should I download the demo version from, or how should I install it?
Hello,
You can follow this documentation to import demo data and start building your website.
https://docs.uix.store/motta/#/installation/import-demoIf you need any assistance, please feel free to open tickets on the support site. Our team will help you.
https://uix.ticksy.com/Thank you
hello, when I activate WCFM Marketplace, the progress bar that says free shipping if you buy for $100 disappears, how do I fix this please. 2, I want to create a sticky on the product image when the page is scrolling on my PC, how can I do this please.
Hello,
Thank you for your feedback. Please open a ticket on the support site and share with us your website address. Our team will check your site and have a solution for your questions.
https://uix.ticksy.com/Thank you
Dear Team, Please how can i resolve the issue of test over lapping under the short description widget.. ?
Hello,
Thank you for your feedback. Please provide your website address so that we can test and assist you better.
Thank you for your sharing. It seems you’ve copied the short description from somewhere and it includes a custom CSS inside. You can view this screenshot for more details:
https://img001.prntscr.com/file/img001/qFC9MISRQwe-SwjIewd8_A.pngTo fix this issue, please edit your product and remove custom HTML and CSS from the short description.
Thanks alot…
but i have just discovered another issue, this is with the Search result
https://nsmahstore.com/?product_cat=0&s=laptops&post_type=product The above link shows search results for laptops properly But when ever i search for “phones”, This is the result i get https://nsmahstore.com/?product_cat=0&s=laptops&post_type=productplease help me am loosing customers because of this
Hello,
This problem has the same reason. When you search for “phones”, the result page has a product:
https://nsmahstore.com/product/volkano-impulse-series-bluetooth-head-phones-red/This product contains an incomplete HTML code in the short description. It breaks the search page.
Please edit this product and remove incomplete HTML code. It will fix this problem. You should review all products too.
Here is the screenshot of the incorrect HTML:
https://prnt.sc/4a8zeUNjeDw0Thank you
Hi there, quick question about the presale: can I test the theme on my hosting before I buy it? Thanks! I purchased another theme and it was really slow. I’d like to test the theme before I buy it.
Hello,
Thanks for your interest in Motta!
Unfortunately, it’s not possible to test the theme before purchasing it. However, we offer a generous refund policy, so you can confidently purchase the theme, knowing you can request a refund if you’re not satisfied.
question why is this theme not discounted? all your other themes are and i was looking forward to getting another license haha
Hello,
Thank you for your interest in Motta!
We’re happy to let you know that Motta is indeed discounted! The original price is $59, but right now, it’s on sale for 30% OFF, so you can grab it for just $41.
If you have any other questions or need assistance, feel free to reach out. We’re always here to help!
oh i see the cost got increased that’s why i didnt notice the discount.
i purchased this theme for the floating mobile footer at the bottom with the icons, however after i installed the demo content, and activated the child theme it disappeared. i looked through documentation, how do i get this working again
Hello,
You can enable the floating mobile menu in Appearance > Customize > Mobile > Navigation Bar. Please check this document for more details:
https://docs.uix.store/motta/#/mobile/navigation-barIf you need further assistance, please open tickets on the support site. The supporters will be ready to help.
https://uix.ticksy.com/Thank you
When you create multiple campaigns in the campaign bar, they are listed side by side. It can be seen on a computer, but it is not visible on mobile when the text is long. This can be an area that can be automatically scrolled. The text can slowly slide from right to left and then return to the beginning. Or the first campaign text appears first, then the other text is seen with a slide. But when the text is long, the text should go to the next line.
Hello,
Thank you for your feedback. We have noted it on the theme’s roadmap. In upcoming updates, we will improve the campaign bar with additional settings to control the mobile layout.
Thank you
Sticky tabs on Mobile?
Hello,
I just note there is a sticky tabs feature in Motta, that is great for conversion.
However, I also note it does not work in Mobile mode, and please check the screenshot to understand what I mean:
https://prnt.sc/aVTHIjk-L-_h https://prnt.sc/RtEo6VUqGd7BPlease allow me take others as example:
https://prnt.sc/zL4LhzXAprKgAny plan make the sticky tabs also work for mobile mode?
Looking forward to your reply, thanks
Hello,
Thank you for your question. Unfortunately, the theme does not support sticky tabs on mobile devices. We will strive to include this feature in future updates, but it is not possible with the current version.
Thanks for reply, and sorry for delay response. I am looking for more mature theme free of bugs, and quite interested in this theme with multi-vendor support.
However I note there are some error:
1. After add item into cart: Duplicate form field in the same form
https://prnt.sc/wqropx2hPHX32. In the sticky tabs mode, the inline tabs are not clickable: https://prnt.sc/CUJfQnx3qWGw
Please check this product and you will note the issue at https://motta.uix.store/product/cordless-7-speed-hand-mixer-charco-al-gray/?product_layout=2#tab-additional_information
Regarding the sticky tabs on mobile mode, that would be great if can make it support.
Thanks
Hello,
Thank you for your feedback. We will test and fix these problems in the coming update of the theme.
Thank you
Thanks for reply.
I checked more on your official site upon the product tabs, and I noted the inline product tabs work on the following product:
https://motta.uix.store/product/12-piece-dinner-set-ivory-charcoal-terracotta/Maybe the product tabs is from setting?
I also checked the your official documentation upon sticky Add to cart at https://docs.uix.store/motta/#/product-page/sticky-atcIt seems there is setting to enable product tabs?
https://docs.uix.store/motta/_images/sticky-add-to-cart-options.png#alignrightSo, I just suppose there is some mis-setting, but not actually bug?
By the way, any quick method to switch theme for a live site?
Yes, there is a setting to enable the sticky tabs, but it is for desktops only. We’re finding a solution to implement it to the mobile version too.
Regarding your concern about switching from a live theme, we understand that you want to transfer designed pages from the previous theme to the new theme (Motta). In most cases, your pages will remain after switching to a new theme. However, you will need to build some sections again. This Motta theme provides pre-built templates and sections that you can import to build your pages with a few clicks.
Hello, we would like to purchase your theme to replace our existing live website theme with yours, how can we do this without affecting our content or breaking our existing website, can you help us to do this. THANKS
Hello,
Thank you for your interest in Motta!. Installing Motta won’t affect your website’s content. Your existing products, posts, pages, and other content will remain intact.
However, to fully leverage Motta’s design capabilities, you might need to redesign some pages using our pre-built sections and templates. This process is relatively quick and straightforward.
To ensure a smooth transition and minimize any potential issues, we recommend cloning your website to a staging environment. This way, you can experiment with Motta’s features and customize your site without affecting your live website. Once you’re satisfied with the results, you can then migrate the changes to your live site.
OK après l’achat et installation de votre thème Motta, pouvez-vous nous assister en cas de problème rencontré ?
Of course, we are here to assist you! After purchasing Motta, please don’t hesitate to contact our support team via our support website.
https://uix.ticksy.com/We will be happy to help you resolve any issues you may encounter.
Have a good day!
Bonjour, nous avons acheté votre thème Motta, j’aimerais importé votre démo, j’aimerais savoir si en important votre démo elle vas détruire tous le contenu qui y’avait sur mon site au départ ainsi que certains configuration qui ont été fait avec des plugins tiers ?
Thank you for choosing our Motta theme.
Importing the demo will not delete the existing content on your site or the configurations made with third-party plugins. However, some layout options might be modified, or demo content might be added to your site.
To avoid any risks, we highly recommend backing up your site before importing the demo. A backup ensures that you can revert to your current state if needed.
Do you have Shopify Version of this.
Hello,
Unfortunately, this theme doesn’t have the Shopify version yet. At the moment, there is only one version for WooCommerce.
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