Hi,

That is a post excerpt. Please refer to the following article for explanation: https://boldthemes.ticksy.com//article/7341/

Kind regards,

BoldThemes team

Thank you for your fast reply Unfortunately I just ran into another problem.

I would like to minimalize my homepage; so I removed a bunch of parts (some quotes, some news&gossips, something about TV-shows etc.). The idea is that I’m left with just the main slide and latest reviews.

However: if I do so, all of the content in the main slide and latest reviews section is not showing anymore; the movies are still there when I look them up in the messages section, but they don’t show anymore on the homepage.. So my question is: can i adjust the homepage to my likings, or does this mess up the structure in any way?

example on filmtivity.com (notice the empty home page, it was full with movies before i removed some parts of the homepage).

Sorry for the 3rd message: when you go to reviews on my website you can see that it still works there.. but not on the homepage. Alle the settings are the same (i even copied some segments from the review page)

Hi,

Can you please send us wp-admin credentials using the form in the right hand sidebar of our profile page: https://themeforest.net/user/boldthemes

We need to take a closer look at the current setup.

Kind regards,

BoldThemes team

Thank you i have sent you my credentials.

Thank you so much for helping me out. It’s clear for me what I’ve done wrong.. Thanks a bunch

1 last question: is there any way to make the ‘archive’ page a bit more clear? Let’s say I have 250 posts/artices, is there any way to make an alphabetic search module on the side so people can easily find the right articles?

I’m trying to create a movie database and I imagine I can be hard for people to find something when there are many movies on the website.. Ofcourse there is the search widget, but I thought maybe there would be a way to organize the archive page a bit?

Hi,

Unfortunately, there is no out of the box method of creating filters / searches outside of the provided blog taxonomies – covered by filters in page elements.

Out of the box method would be to assign taxonomies (categories and tags) and to create pages / archives based on these taxonomy filters.

Kind regards,

BoldThemes team

I found another methode, thanks though I run into another small problem. When I fill in the review criteria (1-100) they don’t show as a filled bar on the actual website. As you can see below; the score is correct (71%), but only the upper bar is filled yellow, the rest is ‘empty’. Do you have any idea how to fix this? Changing the values does not help unfortunately.

Hi,

Have you managed to resolve the issue as we can see all six bars filled?

Kind regards,

BoldThemes team

it is very inconsistent. Sometimes it loads all the boxes and sometimes only 1. At the moment I only see the top bar filled.. Can this be?

Hi,

This probably indicates the third party JS component which produces an exception thus stopping execution of JavaScript throughout the pages.

Indeed, if you take a look at your JavaScript console at

Uncaught TypeError: Cannot read properties of null (reading 'addEventListener')
    at HTMLDocument.<anonymous> (smile-2/:717:28)

Looking at the page source, you will see at the referenced position:

prevButton.addEventListener('click', function() {
            currentIndex = (currentIndex === 0) ? totalSlides - 1 : currentIndex - 1;
            showSlide(currentIndex);
        });

This seems to be a third party JavaScript code related to some YouTube related slider.

So, on pages where prevButton element exists, JavaScript will work properly, and on pages where it does not, JavaScript will stop executing due to exception.

Please revise the third party code and ensure that it does not generate exceptions.

Kind regards,

BoldThemes team

I had some help writing these codes to be honest.. is there any quick/simple way to do this? Can the both codes exist next to each other?

Hi,

Yes, the codes can exist together, but the custom code needs to be corrected by someone who knows the context of why is it there.

From the top of our heads we would replace

prevButton.addEventListener('click', function() {
            currentIndex = (currentIndex === 0) ? totalSlides - 1 : currentIndex - 1;
            showSlide(currentIndex);
        });

        nextButton.addEventListener('click', function() {
            currentIndex = (currentIndex === totalSlides - 1) ? 0 : currentIndex + 1;
            showSlide(currentIndex);
        });

        showSlide(currentIndex);

with

if (document.body.contains(document.querySelector(".youtube-slide")){
prevButton.addEventListener('click', function() {
            currentIndex = (currentIndex === 0) ? totalSlides - 1 : currentIndex - 1;
            showSlide(currentIndex);
        });

        nextButton.addEventListener('click', function() {
            currentIndex = (currentIndex === totalSlides - 1) ? 0 : currentIndex + 1;
            showSlide(currentIndex);
        });

        showSlide(currentIndex);
}

but it really needs to be inspected by the author.

Kind regards,

BoldThemes team

Thank you again for your kind service Removing 1 of the criteria is what did the job for me.. I’m ok with having 4 instead of 5. Thanks again and have a nice weekend!

registered domain is www.neapsawards.com

Hi, it is not required (nor possible) to register NewStar purchase code. If you are referring to one of our plugins (e.g. Cost Calculator) please send us plugin purchase code.

sorry my previous message was sent in error. The issue i am facing is that on my home page (www.orderpaper.ng) some text are cut off. Its more evident when using a mobile device to view the site. Please how do i fix this

Hi,

You are running an outdated version of Bold Page Builder. As a first step, you should update Bold Page Builder to the latest version and clear all server caches (if any)

If the issue persists after that, let us know.

Kind regards,

BoldThemes team

i think i am running the current version of bold page builder. Version 5.0.1. Didnt resolve the issue. It was updated even before i complained yesterday. or is there another way of updating the bold page builder plugin other than through the wordpress admin

Hi,

If you take a look at the source code of your pages, it says throughout the layout data-bb-version=”4.5.4”. Perhaps this is a caching issue if you are indeed running 5.0.1?

Also, you should update the newstar theme to 1.3.8, currently you are running 1.3.7 – https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

‘If you take a look at the source code of your pages, it says throughout the layout data-bb-version=”4.5.4”. Perhaps this is a caching issue if you are indeed running 5.0.1?’ how do i resolve the above?

I am about to update the theme now

Hi,

Please update the theme first and check if the issue persists.

Kind regards,

BoldThemes team

i have updated the theme to 1.3.8 but the issue still persists

Hi,

Please send us both your WP-ADMIN and FTP credentials using the contact form in the right hand sidebar of our profile page: https://themeforest.net/user/boldthemes and our developers will take a closer look at your current setup.

Kind regards,

BoldThemes team

is this a standard procedure because sharing those details is a bit risky. How about you instruct me on what to do

also i have other website hosted on the same server so sharing the ftp details also mean giving access to those other sites. Please can your developers help out in another way. regards. thank you

Hi,

Unfortunately there is no other way – you can replicate your production environment to a test and send these credentials, it really does not make a difference to us.

Kind reagrds,

BoldThemes team

hi. trust you are well. i have sent the requested credentials

pls did you get the credentials i sent via email

Hi,

Yes, we have received the credentials and escalated the issue to our developers. As soon as we get some info from them, we will let you know.

Most likely in next 24 hours.

Kind regards,

BoldThemes team

Hi,

We have sent you an email related to the credentials – please advise.

Kind regards,

BoldThemes team

i have responded to the mail. hope to hear from you soon

Hi. Please i have been waiting to hear from the developers but to no avail. Please any feedback will be appreciated

Hi,

Our developers have updated your Bold Page builder to the latest version and added few pieces of custom CSS to appearance > Customize > Additional CSS panel so it compensates for margin offsets introduced by some third party components. It should be ok now.

Kind regards,

BoldThemes team

Hi,

The best option in regards to the theme updates and additional css is to place it within the style.css of the child theme – https://documentation.bold-themes.com/newstar/theme-customization/ section how to 02 – Child Theme

If you have your modifications placed within child theme, you can safely update the main theme.

Kind regards,

BoldThemes team

Thanks for your response, but the CSS style of the parent theme still seems to take over, right? The new changes I add to the child’s CSS do not work.

Hi,

Thanks for the purchase.

In general it is. You would have to create an icon font out of your svg using for example https://icomoon.io/ or similar service and upload your font to some folder on your site.

Once you do that, you have few sections of custom css code to add to your Custom CSS.

1. Add font face declaration of your Font

2. Change the font family to yours in .star-rating

3. Change the code of the character to be displayed to the one you have set in your icon font in .star-rating span:before

That should do the trick.

Kind regards,

BoldThemes team

Hi ! thank you very much for your reply. I just did this. But my custom font (from an SVG) only displays on Google Chrome PC. Not on Safari, not on mobile… I tried Icomoon, Fontello and even FontAwesome (I paid 100… for nothing). Do you have an idea ? Besides, if I can’t do it with my font in SVG, I found something wrong on Fontawesome but I can’t understand how to add it to the list that you have already integrated into the theme. Thanks a lot !

Hi,

It seems strange that the icon font is loading on PC but not on Safari and mobile.

Sorry for asking, but, have you tried clearing the browser cache on these platforms?

If that does not resolve the issue, please send us the url of the page with the changed font so we can take a closer look at the format of the font file which you have created.

Thanks in advance.

Kind regards,

BoldThemes team

Thanks ! My website : https://popkorn.fr/ I tried to redo what I had done… but now it no longer appears anywhere, I must have done something wrong, however I installed a new font file in the “Fonts” folders ”...

Hi,

We can see that you in your css you have reference to Icomoon font family:

.star-rating {
    overflow: hidden;
    position: relative;
    line-height: 1;
    font-family: Icomoon;
    margin: 0;
    display: inline-block;
}

But, there is no reference to the Icomoon font-face declaration in your custom CSS.

You need to create a font-face declaraton for your new font similar to this:

@font-face {
    font-family: Icomoon;
    src: url(//popkorn.fr/fonts/yourfontfile.eot);
    src: url(//popkorn.fr/fonts/yourfontfile.eot?#iefix) format("embedded-opentype"),url(//popkorn.fr/fonts/yourfontfile.woff) format("woff"),url(//popkorn.fr/fonts/yourfontfile.ttf) format("truetype"),url(//popkorn.fr/fonts/yourfontfile#Icomoon) format("svg");
    font-weight: 400;
    font-style: normal;
}

Depending on your font files.

Kind regards,

BoldThemes team

Hi ! It’s ok ! Look Popkorn.fr but I hosted the font directly in Wordpress media. I couldn’t put them on my FTP. I probably misinformed the path… but hey, that’s how it works! can I ask you another quick question? I can’t find the file to modify the “Load more” text of the Ajax button on the “grid” posts. See: https://popkorn.fr/tops/ How do we do it?

Hi,

Can you please tell us which version of the theme are you currently using?

Thanks.

Kind regards,

BoldThemes team

Hi,

Can you please provide the url of the site so we can take a closer look? Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with a detailed description of the issues you have on mobile devices – screenshots would be great – they would help us understand what you are trying to achieve.

Thanks a lot in advance.

Kind regards,

BoldThemes team