30 comments found.
Hello, I’m running into compatibility issues with Elementor 4.0.1 (released March 30th). Animation Addons, Animation Addons for Elementor Pro, and Builder Essential are all flagged as Incompatible in Elementor’s System Info, causing all widgets to render as blank placeholders when I import the template. Please provide an ETA on updated versions that support Elementor 4.0. Thank you
Hello,
Thank you for reporting this issue.
Could you please contact us at hello.wealcoder@gmail.com with more details? We need to check the issue in your specific environment to properly investigate and resolve it.
If possible, please include your site URL, system info, and any screenshots or screen recordings.
Once we have the details, we’ll review it and get back to you as soon as possible with a solution and update timeline.
Thank you for your patience.
There is no PDF containing the license in the location you specified below.
Go to your Envato profile Go to download Open the “License” PDF file Copy the license key & paste here
Could you please help me?
Hi! Could you please create a support ticket at: https://crowdyflow.ticksy.com so we can assist you properly? You can also send us an email at hello.wealcoder@gmail.com with the details. We’ll be happy to help.
Hi, how to remove the trailing custom mouse pointer and how to make the header sticky?
Hello There,
For any kind of help or support, please create a ticket using the following link: https://crowdyflow.ticksy.com/
Our team will get back to you as soon as possible.
Best regards,
Hello, We recently purchased the Bilder | Architecture Construction WordPress Theme and started using the Renovation demo. We’ve noticed that the animation for the “Comprehensive Home Renovation Services” section does not work as expected, even when importing the demo content without modifications.
We’ve checked directly on your own demo here: https://crowdytheme.com/wp/builder/renovation/…and the animation seems to be missing or broken there as well.
Could you please confirm if this is a known issue or if a fix is planned? Thanks in advance for your help — we’d love to resolve this quickly to move forward.
Hello There,
I’ve replied to your email — please check your inbox.
Best regards, Wealcoder Team
You still haven’t responded to my email. I am acting as a lawyer because of the image you uploaded and you don’t send me a document or license. You really tired me out. I can’t open a request there because the support period has ended. Do I have to buy something again to learn the license information I received? You spent everything for money.
Hi,
I’ve replied to your email — please check your inbox. Sorry for the trouble, and we’re here to help even outside the support period.
Best, Wealcoder Team
Pre Sale Question: I have a quick question before purchasing your theme. You mentioned that your theme is support woocommerce but I didn’t find any shop page or single product page to check the layout and look and feel. Do you have one? if yes please share the links so we can check.
Hello,
Yes, our theme supports WooCommerce, but please note that shop and single product pages are not pre-designed in the demo. You will need to design these pages yourself to align with the look and feel of the demo using Elementor and available theme settings.
Unfortunately, we do not offer a pre-designed layout for these pages, but we provide full flexibility for you to customize them as needed.
Best regards, Crowdytheme Team
Thanks for your quick response, We buy it. You should consider to adding some layout for shop and single product page so user can check properly
hank you for your feedback! We truly appreciate your support and suggestion. We’ll definitely consider adding shop and single product page layouts in future updates to enhance the user experience.
I just love your theme. Congratulation on the work. If only there was the possibility to integrate a section of properties with details of accommodations, price, nearby places, like a real estate.
Thank you so much for your kind words and support! We’re thrilled that you love our theme.
Regarding your suggestion, integrating a dedicated real estate section with property details, pricing, and nearby places is a fantastic idea! While our theme doesn’t currently have a built-in real estate feature, you can achieve this using custom post types or real estate plugins that work seamlessly with our theme.
If you need any guidance on setting this up, feel free to reach out—we’d be happy to help!
Best regards, Crowdytheme
I have installed the theme and used the licence but now the existing site domine has been deleted. now i want use the licence on my new domie but it showing error. how to fix
Hello There,
To manage your license, please follow the instructions provided in our documentation: https://support.crowdytheme.com/docs/get-started/system-requirements/manage-crowdy-theme-license/
If you don’t see the “Manage License” button, you can directly visit this URL to manage your license: https://member.crowdytheme.com/#/member/registration
Should you have any questions or need further assistance, feel free to reach out. Thank you for your understanding.
Best regards,
Hi,
Facing an issue with WordPress website sitemap while having this theme installed together with the Builder Essential plugin. When disabling Builder Essential plugin the website sitemap works fine but when it is enabled getting the following error message.
The error i am getting is the following:
This page contains the following errors: error on line 2 at column 6: XML declaration allowed only at the start of the document Below is a rendering of the page up to the first error.
can you please check it out and let us know how it can be fixed? Thanks!
Regards
Hi, please create a support ticket here https://crowdyflow.ticksy.com/
Posted a ticket and waiting for a reply
Hi, I’ve already replied to your support ticket, Please check your support ticket. Also, If you need further response, please let me know. I’ll assist you.
Thanks
Bought the theme today but Elementor is not functioning correctly. It´s continuously loads without any progress. I would like to request either a refund for my purchase due to its unusability or to have this issue resolved promptly?
Hi, We have already fixed this issue. To see the updated results, please update our theme and plugins and increase your PHP memory limit, then check again.
If, after updating our theme and plugins, you still encounter the same issue, please create a support ticket: https://crowdyflow.ticksy.com/
Thanks
Bought the theme yesterday thinking this looks amazing but Elementor is not functioning correctly; it continuously loads without any progress. I would like to request either a refund for my purchase due to its unusability or to have this issue resolved promptly. I was impressed by the design and had high hopes of implementing it on my website, but its current state renders it unusable. Submitted a support ticket as well. please look into this promptly.
Hi, I’ve already replied to your support ticket. Please check your support ticket.
Thanks
Is the elementor issue fixed now? The one where it was getting stuck for so many people. I want to understand if its safe to purchase.
Yes, We’ve improved our issue. Now you can purchase our theme.
Hi, Is this theme supports arabic language? the direction will be from right to left?
Sorry, No. This feature not available.
I was waitng your answer before I buy it. I didn’t see your answer before and I had many problems with the theme for arabic language. So, I’m so sorry for refunding the cost. I wish you won’t be upset. Many thanks for understanding
If you don’t want to use our theme, SEND US REFUND REQUEST: https://themeforest.net/refund_requests/new
We will give you the full refund
Please, i need help. i need fix the white screen error. Cant use the theme because of this.
I need to get something done urgently.
Hi, please create a support ticket here, https://crowdyflow.ticksy.com/ We will solve your issues.
Thanks
Hi, fix the white screen error. Cant use the theme because of this.
I need to get something done urgently.
Thanks.
Hi, I’ve already replied to your support ticket. Please check your support ticket inbox.
Thanks
Hi. I have the same issue with the Elementor stuck on loading and with the screen error (which can only be resolved by the removal of the plug in Builder Essential). The solution you offer is to give you my credentials to log into my WP and check the issue. For security reasons I don`t feel like this is the right thing to do. Is there any other way to fix this? Thanks
Thank you for bringing this to our attention. We’re aware of the Elementor loading issue and are actively working on a fix. The solution will be included in our next update.
We appreciate your patience! Let us know if you have any further concerns.
“Hello. I purchased your theme, but it is constantly slow. Additionally, Elementor isn’t working—it stays stuck on loading. I am also experiencing a white screen error. To resolve this, I remove the ‘Builder Essential’ plugin. I would appreciate your assistance.”
Hi, please create a support ticket here, https://crowdyflow.ticksy.com/ We will solve your issues.
Thanks
Hello, I installed the theme and tried to import the demo content but flicks/ scattered. nothing happen.
Hi, please create a support ticket here, https://crowdyflow.ticksy.com/ We will solve your issues.
Thanks
Hello, i imported the page template and its scattered , i cant edit it, kindly help
Hi, please create a support ticket here, https://crowdyflow.ticksy.com/ We will solve yourr issues.
Thanks
Hello, pls i have sent the ticket, kindly treat as urgent
Hi, we’ve replied to your support ticket, Please check your support ticket.
Are you using unsyon? for demo import ?
We have 2 demo import options, One click demo import and Unsyon, you can use any of them.
