33 comments found.
Is there a possibility that the theme is compatible with WPML or other multilingual management plug-ins?
Hi there,
At the moment, full compatibility with WPML and other multilingual plugins has not yet been implemented. However, this is something that our team is looking into.
We will share updates to this on the sales page here once this is done.
Kind Regards
1) I am trying to access Figma file in your download package for the past 6 months and it says the file has been deleted from Dropbox. When is this link being fixed?
2) Why do I need to go to each blog post individually and change the them to dark mode? Is there a global setting for this?
Hi there,
Thanks for staying in touch with us.
About the queries here:
1. Thanks for bringing this to our attention. I will notify the lead team about this so that it is looked into.
2. Unfortunately, we are not able to assist you from this forum since this is a presales forum. We kindly ask that you submit a support ticket via this link: Support Ticket System
To open a ticket, you’ll need to include your purchase code, which verifies your support license. If you’re unsure where to find it, you can follow this guide from Envato: Where Is My Purchase Code?
We look forward to helping you out via our support desk!
Best regards,
John from FoxThemes
Support
Knowledge-base | Support Ticket System
The filterable portfolio is not working. when I choose Layout 1, the categories show up with no filter and when I choose layout 2, nothing shows up.
Also, the portfolio navigation isn’t working. I updated the theme and still, they do not work.
Can you please help?
Disregard! I got them to work.
Actually, I do still have one issue with the navigation. Just The first portfolio item shows “no post available”. Each time I add a new one, the newest one (the first one) shows “no post available” while the others work fine.
Click on the first portfolio item and you will see the issue: https://staceeandco.com/trainordemo/projects/Hi there,
I’m sorry to hear that you are encountering some challenges with the theme.
Unfortunately, we are not able to assist you from this forum since this is a presales forum. We kindly ask that you submit a support ticket via this link: Support Ticket System
To open a ticket, you’ll need to include your purchase code, which verifies your support license. If you’re unsure where to find it, you can follow this guide from Envato: Where Is My Purchase Code?
Once you have your code, please submit the ticket with as much detail as possible.
We look forward to helping you out via our support desk!
Best regards,
John from FoxThemes
Support
Knowledge-base | Support Ticket System
I can’t submit a ticket. I keep getting an error message when I submit a ticket.
Please help.
I am having an issue with an Elementor Pro plugin on your theme. I tested it on other themes and it works fine, so it is a theme issue.
The image gallery looks fine on the back end while adding and editing it on the page however, on the front end the photos don’t display properly. I tried masonry and grid, both settings have the same issue on your theme.
Please help.
Hi there,
Thanks for reaching out, and I’m sorry to hear you’re having trouble submitting a support ticket.
Since you’re encountering issues with the form, please email us directly at this email so we can look into this more closely. It sounds like we may need to check your site setup directly to replicate the issue with the Elementor Pro image gallery.
When you email us, please include your WordPress admin login credentials (in the correct format) so we can access the backend and investigate further. Be sure to include the URL of the page where the issue is occurring as well.
We’ll do our best to assist you promptly once we have that information.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I created a ticket, but I haven’t even gotten an acknowledgment. Where can I reach out to you guys?
Hi there
We have already responded to your ticket, and our response time is typically within 24 hours. Please check your email or support dashboard for our reply. If you have any further questions, feel free to reach out.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello. I liked the theme, but when I tested the demo, I found that it is not optimized for mobile devices at all. So I changed my mind about buying it. Do you plan to include mobile optimization in future updates?
Hello,
Thank you for your interest in our theme! Our theme is nearly fully optimized for mobile, ensuring a smooth user experience across different devices. However, if you notice any sections that are not fully optimized, we can always implement a workaround on your site to ensure proper mobile responsiveness.
Additionally, the theme is in continuous development, meaning that any minor issues you come across are already being worked on and will be addressed in future updates. If you have noticed any specific sections that need improvement, please let us know—we’d be happy to assist!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi there! need help for the mobile responsiveness, specially in service advance part. there’s no scroll stack effect, thank you.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering thisissue with more details and infor with screenshots for easier replication. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello there.
I like different elements from different demos.
Is it possible to import multiple demo home pages so I can use them as different pages?
Hi there,
Yes, the theme allows you to import all demo content, including homepage layouts and other pages. This means you can import multiple demos and choose the most appropriate elements for your site. Once imported, you can customize and mix different sections as needed to create your ideal layout.
Let me know if you need any guidance on the import process!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hola. Cómo puedo modificar el elemento Services Advance tab?
Hi there,
Thank you for reaching out! To assist you better with modifying the “Services Advance” tab, we may need more information about the specific tab you’re referring to. Could you please share a screenshot or more details?
You can share this information via our support ticket platform here: Create a New Ticket
. We’ll be happy to help!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I have a problem with my header which displays on 2 lines, I have done all the possible maneuvers, nothing, the site must be online on Saturday. I have already made a ticket.. I have not yet received a response
Hi,
Thank you for reaching out. We have responded to your ticket regarding the issue with your header displaying on two lines. Please check your ticket for our response, and if you need further assistance, feel free to reply directly there.
We understand the urgency with your site being online by Saturday, and we’ll be happy to assist further if needed.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello, woo-commerce variants are going off the screen. Could you guide me on where I can resolve this? Also once I exit from the Razorpay payment page without making a payment, it takes me to a page with the URL …/checkout/order-pay/... Where can I make changes to this page?
Hi,
Thank you for reaching out. To assist you better with the issue of WooCommerce variants going off-screen and making changes to the page after exiting the Razorpay payment, we kindly request you to create a support ticket with us.
Please include your site credentials and any additional details so that we can thoroughly investigate and replicate the issue to provide a resolution.
Looking forward to your ticket submission.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Despite all the maneuvers, no demo is installed as promised by the preview version, like the blog, the other pages are completely empty.
Hi there
Thank you for reaching out. We understand the importance of having your site match the preview version of the demo.
We’d be happy to assist you with the demo installation. To proceed, please create a ticket with us and include your site credentials. Support Ticket System This will allow our team to access your site and check into the issue directly to ensure the demo is installed correctly.
Looking forward to resolving this for you.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I am having issues with installing the Liko Core plugin. I love the site but I keep getting a not found message.
Hi there
Thank you for reaching out. We’re sorry to hear about the issue you’re experiencing with installing the Liko Core plugin.
To resolve this, we may need to check into your site to investigate further. Kindly create a support ticket with us, providing the necessary details and access so we can assist you promptly.
We’re here to ensure everything works smoothly for you and look forward to helping you resolve this issue.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Dear Developers, This is an amazing theme and template for wordpress. I like a lot the modern approach. Well Done.
Hi Fox themes, I have a simple problem. I installed wordfense. It is a security plugin. When the plugin is activated, the site is functioning. But, the customization of the webpage is not functional. Can this be fixed?
Hi there
Thank you for your kind words about the theme! We’re thrilled to hear that you’re enjoying it.
Regarding the issue with the Wordfence plugin, it’s possible that the settings or configuration within Wordfence might be blocking certain features required for customizing your webpage. Wordfence’s firewall or other security rules could inadvertently restrict access to specific files or scripts used in the theme’s customization process.
If you’re unsure about the settings, we recommend reaching out to Wordfence’s support team. They’ll be able to assist in identifying any configuration or rule that might be causing the issue.
In the meantime, you might want to try temporarily disabling features like the firewall within Wordfence to see if that resolves the problem. If it does, this will give Wordfence support a clearer direction to investigate.
Feel free to let us know if you need further assistance on our end!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
The parallax demo is not included. You have it displayed as a demo yet it’s not included.
Hi,
Thank you for reaching out.
The Parallax demo you referenced is included as a Portfolio Page within the main demos. You can access it by importing the relevant demo content and navigating to the portfolio pages section.
If you need guidance on how to set it up or apply it to your site, feel free to let us know, and we’ll be happy to assist!
Kind regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hitting the back button takes the user back to the fullscreen menu. It happens i=on your demo too. Hitting the back button should take visitors back to the previous page, not the fullscreen menu. Can you please fix this?
Hi,
Thank you for bringing this to our attention.
I have just tested this on the demo and was unable to replicate the issue. When I click the back button, it correctly takes me to the previous page and not back to the fullscreen menu. Please note that this behavior might depend on the demo you are checking and whether the menu is linked correctly.
If you are still facing this issue, kindly create a support ticket with us and include the link to the page where you’re experiencing the issue. This will help us investigate further and provide a resolution.
Let us know if there’s anything else we can assist with!
Kind regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
The behavior might depend on the demo you are checking? This issue shouldn’t occur on any demo. It’s happening on my website and this demo: https://liko.foxthemes.me/portfolio-showcase-2-dark/
There are so many issues with this theme. Here are just a few more I need help with…
1.) I can’t achieve a fixed background even if I add ”!important” to the custom stylesheet.
2.) Using this demo: https://liko.foxthemes.me/portfolio-showcase-2-dark/ – When adding a new image to the first spot, it comes out very distorted. It seems to have a ripple effect before you scroll.
3.) This parallax feature only works on desktop and looks very strange on mobile: https://liko.foxthemes.me/portfolio-showcase-1/
I fixed the fixed image issue. The theme layout needs to be set to Canvas. A fixed does not work with your theme when using the Elementor Full Width layout.
Hi Staceeandco,
Thank you for sharing your concerns. We’re happy to help resolve these issues for you. However, please note that this is an open forum for pre-sale inquiries, and we recommend creating a support ticket with us for a more in-depth review.
To proceed, please create a support ticket using the link below and include your site credentials so we can replicate and troubleshoot the issues directly: Submit a Support Ticket
Once we receive your ticket, our team will investigate and address your submitted issues accordingly.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Support is very poor no response from their team from last 10 days.
Hi there,
Thank you for your feedback. We sincerely apologize if there was any delay in addressing your ticket. Please note that we have already responded to your ticket and provided the necessary assistance to resolve your concerns.
If you have not received our response, kindly check your spam or junk folder, as sometimes our replies might end up there. Alternatively, you can update the ticket, and we’ll ensure to follow up promptly.
We appreciate your patience and understanding. Let us know if there’s anything else we can assist you with.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
How can i set the logo to be bigger in the header 4?
Hello,
To increase the size of your logo in Header 4, please follow these steps:
1. Edit the header with Elementor. 2. In the left panel, select the Site Logo element. 3. Adjust the logo size using the Image Resolution option to increase its dimensions. 4. Save the changes to apply the new size.
This should help you achieve the desired logo size in your header. Let us know if you need any further assistance!
Regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, just used this option, and went to personalized size, i tried even to go with full logo resolution of 1500×500, the logo it’s staying super small.
Is there some hidden paramenter to change?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, In order to determine the cause of why the logo does not change the size, we may need to check your site directly. Could you please create a ticket with us to troubleshoot this further? This will help us investigate further and provide you with a solution. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, I’m not able to reach you via support page! please help me with these requests: 1- How I can change theme fonts to locally custom fonts? 2- How I can keep the menu sticking up and not moving while scrolling down? Thnaks
Hope you’re doing well and thanks for reaching out.
With respect to your query here,
Custom Fonts: Adding custom fonts involves theme customization, which falls outside the scope of our support. We recommend consulting a developer who can help integrate locally hosted custom fonts effectively.
Sticky Menu: For the sticky menu issue, we’d be happy to look into this for you. To investigate further, could you please share your site credentials? You can do this securely by creating a support ticket with us. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Shop page Breadcrumbs are not hiding. Custom header and Footer is working in all pages but not in Shop page & My Account page Please suggest the way out
Hi there,
Thank you for your message regarding the breadcrumbs issue on the Shop and My Account pages. Could you please provide more details, on this issue and any specific settings you’ve tried? This will help us provide more accurate guidance.
For a quicker resolution, we recommend creating a support ticket here: [https://foxthemes.me/support/]. Our team will be able to assist you further through the support system.
Looking forward to your response!
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
