Hi there,

Thanks for contacting us.

To resolve this, kindly share your WP login with the domain URL so that we can check and assist you with the solution.

For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.

Looking forward to your response.

Hi there,

Yes, you can edit the header and menu elements on both mobile and desktop. Please refer to the following video to learn how to edit the header. To edit the menu, navigate to Appearance > Menu, where you can adjust the menu according to your requirements. We have also attached a video on how to create a mega menu. Please check it out and let us know if you have any questions.

References:

Header: https://www.youtube.com/watch?v=ENDODUSTga4

Mega Menu: https://www.youtube.com/watch?v=G8pOrHnYaZU

If you have any further queries, please feel free to reach out to us directly at support@wedesignthemes.com.

Thank you.

Hi there,

Thank you for reaching out!

To better understand the issue, could you please provide more details? A screenshot of how the page titles are breaking on mobile would be really helpful for us to investigate the issue more effectively.

You can also send the details to support@wedesignthemes.com, and our team will assist you further.

Looking forward to your response!

Hi there,

Thank you for reaching out and sharing your concern.

We understand your frustration, and we apologize for any confusion. The theme is indeed compatible with Elementor, and you can use it with Elementor if you prefer. However, the available demo content is designed with WP Bakery.

If you need help setting up the theme or have any questions, we are more than happy to assist you in getting everything set up as per your preferences.

Please let us know how we can assist you further!

Thank you for your understanding,

I installed Elementor last night (I do NOT want to use WP Bakery) and have been trying to re-create the demo page designs on my own but all I’m getting are critical errors and incompatibility issues. For example, the Slider Revolution that was included (6.2.2) with the theme was so outdated that it also caused a critical error and I had to upload my own copy of the plugin (6.7.x) to fix it.

It appears the theme is NOT compatible with Elementor and I would like some assistance in fixing this, please.

How do I contact you to submit a support ticket??

Hi There.,

We’re sorry to hear about the issues you’re facing. The theme is designed to be compatible with Elementor, and we’d be happy to assist you in resolving these errors.

To get support, please submit a ticket by emailing us directly with your queries or concerns.

Feel free to send your request to support@wedesignthemes.com, and our team will be happy to assist you.

In the meantime, please try the following troubleshooting steps:

Ensure your theme and plugins are updated
Switch to a default theme (like Twenty Twenty-Four) to check for conflicts
Deactivate all plugins except Elementor and WooCommerce, then reactivate them one by one

If the issue persists, we need to investigate the issue from our end. Could you please provide temporary admin access to your WordPress site and FTP so we can check the issue and offer a solution?

Looking forward to your response

Thank you!

Hi There.,

The sidebar content is provided as a shortcode here: ( https://prnt.sc/I3-EcGhCcZW- ). If you want to edit it, kindly copy the shortcode and create a new page. Then, navigate to Classic Mode, paste the copied shortcode, and switch to the Backend Editor. Edit the sidebar as needed, then switch back to Classic Mode for that page. After making your changes, copy the updated shortcode and paste it into the Side Navigation Content field.

Please refer to the video below for a better understanding.

Refer: https://screenrec.com/share/0WRT4S68IQ

Thank you!

Hi.,

Please install the Font Awesome plugin and check the issue if still the issue persists let us know.

Download plugin here: https://wordpress.org/plugins/font-awesome/

Thank you!

its work thank You

Hi there,

We’re happy to hear that your issue has been resolved and hope you’re satisfied with our support!. If you have a moment, we’d really appreciate it if you could rate our service. Your feedback is valuable to us.

For guidance on how to leave a rating, please check this video:

If you have any further questions, feel free to reach out—we’re always here to help!

Thank you!

Hi there.,

Sorry for the inconvenience.

We have replied to your mail kindly check and let us know.

Thank you.

Thank You, yesterday i wrote mail again please check

Hi There.,

We apologize for the delayed response.

We have resolved the “More” button issue. Kindly check and let us know.

Please have a look : https://prnt.sc/uKlxmOgh2MNv, https://prnt.sc/yMdkV8og-uij

If you want to add the shortcode for the button, kindly create a new page, add the button widget to that page, set the link as per your requirement, and then copy the shortcode. Paste the copied shortcode into the Icon Box widget. Kindly refer to the video below for a better understanding.

Refer : https://screenrec.com/share/DT3LGaylKX

Thank you!

here’s you go: 9Z2HYRNUAJ

Hi There.,

We are unable to verify your purchase. Could you kindly provide a screenshot of your purchase license? Please note that we are unable to provide support for Envato subscription users.

We would like to clarify our support policy regarding Envato subscriptions. Please note that we do not provide support for users who have obtained our theme through an Envato Elements subscription.

If you require assistance or support for the theme, it is necessary to purchase it directly from ThemeForest. ThemeForest purchases include a license that grants access to support and updates from the theme’s author

We recommend purchasing the theme from ThemeForest to ensure you receive full access to our support and updates. This will enable us to assist you effectively and address any concerns or issues you may encounter.

Thank you for your understanding. If you have any further questions, please feel free to reach out.

Thank you!

Hi,

Thank you for sharing your purchase code with us; we have successfully verified it. We kindly request you to share your site’s WordPress login credentials directly at support@wedesignthemes.com so we can review your query and assist you promptly.

Hi Aant442.,

Please email us your WordPress and FTP access logins via support@wedesignthemes.com so we can review and examine them from our end.

Thanks!

Hi There.,

Kindly refer to the short video for instructions on how to edit the icons.

Refer: https://screenrec.com/share/20VsTlKLfb

Thank you!

Hi.,

We have created the slider section using the Revolution Slider plugin. Please refer to the video below to learn how to edit the slider in the Revolution Slider plugin.

Please refer: https://www.youtube.com/watch?v=ai3lAZ-DJTQ

Regarding your side navigation query, we are unsure if you are referring to the service page or other pages. Kindly share a reference screenshot along with your site’s WordPress and FTP login credentials by emailing us directly at support@wedesignthemes.com. This will help us check the issue and assist you further.

Thank you!

Hi There.,

You don’t need to purchase any plugins. Kindly install only our theme’s required plugin; it is enough to make the theme work.

Please refer to our knowledgebase link for how to import the demo contents using the One Click Demo Import plugin https://docs.wedesignthemes.com/dt_articles/one-click/

If you are still facing any issues, Please mail us your site (WP &FTP ) credentials at this email support@wedesignthemes.com So that, we can check and have a clear look from our end.

Thank you!

Hi.,

Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.

Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new

Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz

Thank you, we look forward to helping you!

Hello, i send the request but how much does it takes?

Hi Paveld73.,

Your refund request is being processed. We will notify you once the process is complete.

Hi.,

1) Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.

2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Image Purchase link : https://docs.wedesignthemes.com/image-link/logistics.txt

But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/

All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/

Open Source Images :

Thank you, we look forward to helping you!

Hi!.,

Thank you for contacting us.

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.

Please send your request to us directly at this email support@wedesignthemes.com

Hi.,

Please refer to the plugin and let us know: https://wordpress.org/plugins/trackship-for-woocommerce/

Thank you!

HI.,

To help us better understand the issue, could you please provide specific screenshots or references regarding the problem you’re experiencing? This will enable us to assist you more effectively.

You can send your request directly to us via email at support@wedesignthemes.com.

Thank you!

Hi.,

We apologize for the inconvenience. A third-party plugin manages the tracking functionality, and unfortunately, it cannot be customized. However, you have the option to choose from various free WordPress tracking plugins that may fulfill your requirements.

Thank you!

Hi!.,

Thank you for contacting us.

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.

Hi!.,

Thank you for contacting us.

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.