Hi,

We regret to hear you are experiencing unexpected difficulties. To expedite resolution, please contact us via the following email address.

[xyztheme.su@gmail.com]

Just sent you an email.

Hi,

Thank you for your comment. Yes, we received your email and have already provided the solution along with a complete demo import.

Hi,

Thanks for informing us. We have already received your email and promptly responded with the appropriate solution. Please check your inbox and let us know if you need any further assistance.

Hi,

Thank you for your comment. We received your email regarding this and have already replied there with the solution. Please let us know if there is anything else we can assist you with.

Hi, We regret to hear you are experiencing unexpected demo import difficulties. To expedite resolution, please contact us via the following email address.

[xyztheme.su@gmail.com]

Hi,

Thank you for your comment. We encourage you to reach out via the following email so we can assist you in resolving the image alignment issue on your website.

Can you please share which email?

Please reach out via the following email:

xyztheme.su@gmail.com

We apologize for the delayed response and regret to hear that you are encountering issues with the theme installation. Please note that the theme requires the “Pictech Toolkit” to import the demos successfully. We would like to investigate the problem on your end to determine the cause and find a solution.

To assist you further, we kindly ask you to reach out to us via email at [xyztheme.su@gmail.com]. We will be happy to verify and resolve the issue promptly.

Thank you for your understanding and cooperation.

We apologize for the inconvenience you’re experiencing. Could you please create a demonstration video showing how you installed and configured the theme?

Once you have the video ready, kindly share it with us at [xyztheme.su@gmail.com].

We will review it and assist you further.

Hi,

Thank you for letting us know about the issue you’re experiencing. To help us better understand and resolve the problem, please reach out to us at the following email: [xyztheme.su@gmail.com].

In your email, kindly provide more details, such as the theme version you are using and your PHP version. We will be happy to assist you in resolving the issue.

So the issue seems to the pictech-toolkit plugin. Elementor works when this is deactivated but now the pages don’t work. What should I do here?

Please make sure you’re using the latest pictech-toolkit plugin. To avoid problems, just download the whole theme from your TF account and upload the plugin from there.

Hi,

Thanks for your kind wishes.

At the moment, the PicTech Theme does not support WooCommerce. However, we are working on integrating this feature and hope to include WooCommerce support in the near future.

Hi,

We are sorry for the delayed response. We always encourage users to reach out via the support portal for any inquiries or questions.

Here’s the support portal link: https://picmaticweb.ticksy.com/

Regarding your question, it’s really necessary to inspect your website, which is why we may ask you some questions if the problem still persists. In this case, please create a support ticket using the above link.

Before doing this, we kindly ask you to ensure that you are using the latest PicTech Theme and PicTech Toolkit plugin.

Thanks.

Hi,

Thank you for reaching out!

In the PicTech Theme, all headers and footers are designed using the Elementor Builder, allowing you to customize them easily. To assist you better, could you please provide more details about the issue you’re encountering?

You can share the specifics by creating a support ticket here: https://picmaticweb.ticksy.com/

Providing detailed information will help us understand the issue thoroughly and offer you the most accurate solution or suggestion.

Hi,

Thank you for reaching out to us. We’re sorry to hear about the difficulties you’re experiencing with integrating the contact form or the layout issue.

To assist you more effectively, we kindly request that you submit a support ticket. So, we will assist you further!

You can create a support ticket by visiting the link below: https://picmaticweb.ticksy.com/

I believe your documentation site is distributing malware.

Thank you for reaching out and informing us about the issue with the documentation site. We’re sorry to hear about this inconvenience. However, we’ve thoroughly reviewed the matter and confirmed that everything appears to be functioning correctly on our end.

Note: We identified a redirection issue, which has been resolved by updating the ACF plugin.

Could you please check again by visiting the site? https://picmaticweb.com/documentation/

Hello,

Thank you for your question. We understand that you might be attempting to change the logo through the theme settings instead of modifying it in the custom header.

Please note that all our headers and footers are built using custom post types, and you can fully customize them using Elementor.

To learn more about customizing the header and footer in the Pictech Theme, please refer to the following documentation:

https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/header-customization/

Additionally, we kindly request that you reach out to us by creating a support ticket if you need further assistance.

Open Support Ticket Here: https://picmaticweb.ticksy.com/

Thanks for your well wishes and kind remarks.

Hi,

Could you please provide more details regarding the site’s speed? Are you encountering any challenges with demo page imports or noticing delays in site loading times?

These details will help us address your query more effectively and provide accurate solutions specific to your needs.

If you have any other questions or require further assistance, feel free to submit a support ticket through the following URL: https://picmaticweb.ticksy.com/

Our team will be happy to assist you!

Hello,

Thank you for your inquiry. If the demo data is not importing despite meeting the server requirements, we recommend trying the manual demo import method. You can find detailed instructions in our documentation here:

https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/import-demo-pages/import-demos-manually/

If the issue persists, please feel free to reach out to our support by submitting a ticket via the following link:

https://picmaticweb.ticksy.com/

We’re here to assist you and ensure a smooth experience.

Hello!

Thank you for purchasing the PicTech WordPress Theme. We’re glad you like it!

To set up and customize the theme, please follow the documentation here: https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/ If you need further help, you can create a support ticket here: https://picmaticweb.ticksy.com/

Let us know if you have any questions!

Thank you so much for your kind words and support! It truly means a lot. Wishing you all the best in your endeavors as well!

Thank you so much for your kind words and support!