Hi,

You haven’t shared your store link as requested. Kindly provide it so we can investigate it further. Alternatively, you can invite support@masstechnologist.com as an admin user, and we’ll inspect the issues directly. This approach might be even more productive.

How do I remove the “new” tag on products?

Hi,

In Theme settings > General Settings, you’ll find an option called “Days to list products as New.” Set this value to 0 to prevent the “new” tag from appearing on your products.

Okay thank you, also whenever I try to add a new page it doesn’t appear in the menu. Any advice?

Are you adding the link to the menu as well because it won’t get added automatically.

I don’t see where to add it to, I have main and mega menu and changing any option in those does nothing

Fixed it thank you, also can you help me with adding stuff to cart sending two notifications when im on the product home screen?

Also how do I add the FAQ page to my shop page

Kindly refer to the full theme guide using the link below to ensure proper setup of the theme.

Didn’t see these on there. How do I fix this?

Hi,

It’s not feasible to set size options for each block individually since there are numerous elements with varying sizes. However, you can adjust this by adding custom CSS. Please insert the following CSS into the Custom CSS section, modifying the values as needed. This should resolve the issue.

.product-info-main .product-name {
    font-size: 14px;
    font-weight: 500;
    text-transform: uppercase;
}
.price-box .price {
    font-size: 14px;
}

Hi,

Yes, it’s resolved. Thank you. However, there’s another issue. When we use the filter from Demo 05, it is linked to a file in the theme code called ‘make object.’ What I want is to connect the filter with the product’s meta fields. How can I do that?

Thanks

Hi

It is a customization request and thus not covered under support. For customization requests kindly contact us through support@masstechnologist.com. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations. Note that working on customization requests requires a nominal fee to be paid for.

I don’t think this is a customization issue because a theme should typically work with the data we’ve entered from the backend. The filter in this theme is working with your demo data (makeobject). If we’re using your theme, we should be able to use our own data for our customers, not the built-in demo data, right?

Hi

Kindly share your store link to check.

Hi

Kindly add the below css to the header section under the Custom CSS and hopefully it make make it better

#pt_custommenu {
padding-left: 230px;
}
.pt_custommenu div.pt_menu {
    margin-right: 10px;
}

Please help me, I won’t display the Top Bar

I added a dynamic feed “Files” for my products but when I link the dynamic feed in the theme’s custom product “Additional Tab”, I can’t find the “Products – Files” dynamic feed.

Hi

You need to add text content to it as it is a text field. Alternatively you can add html content directly into it.

Hello my friend, I have a few problems 1. I added a table to the product, but the table does not appear on the product page, only the text 2. When I add the html code “table html” through the additional tab of the product tag, it still does not appear 3. When I link the dynamic source in the additional tab and put the html in the dynamic source of the product, it still does not work 4. I understand how to use the notice board, I also put the txt, but it will not show up. Please help me check my website, thank you very much. If we have a faster way to communicate so that I can take a screenshot for you, it will be greatly appreciated. Because I need to continue to build a second website, I will buy again. Product page link: https://7edcee-22.myshopify.com/products/s8u2113sd

“Testimonial Title “The title will not be displayed, only the text

Hi

Kindly invite support@masstechnologist.com as an admin user in order to inspect the issue for you. This will allow us to investigate the issue more efficiently and save time for both of us.

Not even a place to write rich text?

Hi

Kindly invite support@masstechnologist.com as an admin user in order to inspect the issue for you. This will allow us to investigate the issue more efficiently and save time for both of us.

I am on the basic package and cannot invite an administrator. You can enter my website through the code. It is very anxious because my tab does not display anything! code: 7021

I need help, very urgently.

Access request sent. Kindly check.

Agreed, my friend. Please help me, it’s very urgent, I accidentally added the wrong thing in the product description and meta field (I have deleted it) but my product page still reports an error, in the tab tag.

Hi

Error resolved. Checking other things now.

My product tab is working fine now. Did you solve it? Or is it a cache problem of Shopify? If you solved it, thank you very much. Can you tell me what happened? I will be very happy.

Kindly find response against your other queries

Testimonial title not appearing – The reason is that there is no title text added. I added it and now it is showing fine.

Notice board not showing – if you mean the top header bar then it is showing fine, just enable it from header section and also don’t forget to save the changes first in order to see the full effect of the setting changes.

dynamic source are also showing fine as i checked.

Tables not showing in tabs. I see you’ve added custom code to show custom content in tabs so i guess it fulfils that need.

Kindly go through them and let me know if there is still anything problematic.

Your service and your ability are great, please tell me how to rate you five stars. If you can tell me at the end, when solving the label, it is best to hide and open it.

Hi You’re welcome! You can leave your rating on the theme page. I’m having trouble understanding your question at the end. Could you please clarify what you meant?

What’s particularly urgent is how to switch the country market and language

Very important thing, where do I go to change the country market, how do I change the language? I don’t see this place.

It is very important to me, can you tell me how to switch the country market?

hello, can you help me？It is very important to me, can you tell me how to switch the country market?

Hi

It seems that it is converting from AUD to USD. Kindly go to theme settings > Currency tab and either stop currency conversion or set default currency to AUD.

That worked. Thank you. Found another issue with the add to cart. The item added to cart popup notification shows 2 times on every add to cart process https://prnt.sc/FRxiaJRI_QZQ. how to fix it.

Hi

Kindly invite support@masstechnologist.com as admin user in order to check the code. Also share if you’ve made any changes.

Thanks. But we got another issue with your theme. The video we have added to the product gallery is not display on frontend. All images are displaying, but only the video is not showing up. Can u pls look in to this.

We have checked this with shopify team and they tried with troubleshooting but couldn’t found the actual problem and asked to contact theme support.

Hi

You’re using an older version. Kindly download the latest version, Version 3, and setup your store over it.

We have downloaded the theme & followed your documentations and checked the live site after importing the settings, but we found lot of issues that we’ve shared below. (For now we have reverted back to old version.)

1. We found error while transferring the data from settings_data.json https://prnt.sc/UqCcrUeQDq37. It says the heading tags is not allowed, but those headings are there on our old theme too. Some how we managed to save the file by removing those heading tags.

2. While previewing the theme, we found that not all the settings were imported properly. It seems like the homepage needs to be re-worked from scratch. Even we found changes in animations, found placeholder text. We have used very few custom CSS to modify some changes and used theme customizations everywhere to design our site. But it looks like the site needs complete redesign.

Please check the live site and preview URLs shared below and let us know, if this is how it works or we are doing anything wrong here.

Live Site (Previous Theme Version): https://www.sscustomsqld.com.au/ Draft Site (New Theme Version): https://2gf2y5pt9x0lacv1-65500774654.shopifypreview.com

Hi

Well there are major changes that were required to make it fully compatible to Online Store 2.0 themes. Having said so all you need is to add/update the settings from theme customization area.

If you find this too time-consuming, feel free to invite support@masstechnologist.com as an admin user, and we’ll transfer all your data and settings to the new theme for you. This will save time for both of us.

Note that any custom changes you’ve made will be lost, as is the case with any theme update.