308 comments found.
Hello,
I need to update the WPBakery Page Builder but I cant’t find where.
Can you send me the plugin files?
Thank you
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
request refund as the data-vocabulary.org is not supported by google, it is not useful for me to develop site
and I have request help , but no response.
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
can this theme work with Elementor, or can we only use WP Bakery? Thank you
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
pls send me use instruction documents. and how to edit and amend your theme?
Hi,
Here is the documentation link – https://demo2.steelthemes.com/docs/factoryplus/
For any other issues or queries. Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you.
Hello,
We have problem with installation?
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Can you help us to fix this problem?
Thank you
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hello sir, i need support to get update packages for plugins used by this theme. I would like to update WPBakery Page Builder and Slider revolution, can you help ?
Thank you
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi, how can i get update packages for plugins used by this theme ? i would like to update WPBakery Page Builder and Slider revolution.
Thank you
Will the WPBakery plugin be activated with the theme?
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi! I see that my theme has version 1.6 available on the Themeforest website, nut on my website it looks like i only have version 1.0.
How can i update to the most current version of the theme? I don’t see a prompt in my dashboard to update my theme.
Hi ,
Download the package and update the theme manually to latest version. you need to update both theme and factory-plus-addons plugin.
You can find latest version of theme and plugin in package.
Any other issues please submit your ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi! I would like to show the “shop” column on my product category pages, but not on my product pages. Any advice?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hello, i just want to put some testimonials into my website and there is two problems:
1) there is no stars under name of customers.
2) On desktop monitor are testimonials scattered.
Please how can i fix this two problems?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
support for this Envato Market purchase code has expired. But its not my fault. there is an bug in testimonials.
Thanks, I just sent you an email.
I am still waiting for your reply. Did you receive my email?
hello we have issues importing demo content. we are stuck at importing sliders.
Hi ,
1) Follow this and try to import demo content and slider -> https://demo2.steelthemes.com/docs/factoryplus/#toc9
2) If you have issues on importing demo content please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Dear Team.
The Soo Import Plugin that recommended having some issue trying to download it. Is there any alternative demo import?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
I need to use my theme with other host, how can i use with new host, previous host is no more exist
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
I can’t find my 3rd party License Key of 2 items
1) DRAG & DROP PAGE BUILDER- VISUAL COMPOSER 2) SLIDER REVOLUTION – PREMIUM SLIDER WORDPRESS
thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hello, I downloaded the zip file and it doesn’t have the plugins: WPBakery Page Builder and Slider Revolution.. There are lots of security issues and I have problems in my website.. Please, respond as soon as possible with the appropriate updates.. Thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
I could not submit a ticket because of the license has expired.. but the addons should included no matter the license, right?
I have just sent you email.. Thank you, waiting for a respond
Hello,
You will receive a reply shortly.
Thanks
Hello, after 9 days and did not have any email or news from you.. I have already checked my spam too! Any news?
Hi,
Sorry for the delay. We replied your mail.
Thanks
The google search console mailed me the website data-vocabulary.org schema deprecated, could you please help me to fix it?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
I’m not able to edit the single service page, there is no visual composer or bakery builder, how can I solve the problem? Thank you.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
i purchased the theme from envato elements and does not allow me to insert the purchase code on the support page. Can you please help me from here instead of redirect me on a service that i cannot use? I just need to know how to modify a single service page because o do not see the bakery builder mode. Thank you.
thank you very much! 
I solved it, for anyone who needs to customize services, products, testimonials and other go to wp menu on left – wp bakery pb – role manager – post type – custom – select all pages, post, service, testimonial etc – save – enjoy!
Merhaba Demoyu içeri aktarmıyor yarım kalıyor destek olur musunuz ?
Hi ,
Please follow this -> http://demo2.steelthemes.com/docs/factoryplus/#toc9 and import the demo content
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi, please could you provide me packages to update Slider Revolution and WPBakery Page Builder for my theme ? i see from documentation that there is some security issues with older versions.
Thank you.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
