28 comments found.
presales question, is it possible to insert category description or category image above post grid? in a category archive.
Currently don’t have this option. But we can add it easily. If you purchase we will add for you and update Themeforest as well. Thanks
i have purchased but with my company username … i will sent a request from there … thank you
We fixed it already. Category page you can now show description but we will update it today. Thanks
thanks … i will wait for the update …i have purchased with username ddaikos
No problem we will update it within 2 hours max. Thanks
thanks for the update … it fixed some issues … still i can;t see an option for category description or category image on blog archive … thanks
Category description if you added it will be show under category archive pages. Thanks
Demo RTL?
Yes, It’s RTL compatible. Thanks
Hello,Does the theme work with Elementor 3.27.6? I already purchased it, but after updating Elementor, the site stopped working completely.
You should update er-elements plugin. Please create ticket we will check it. Thanks
The problem occurred after updating Elementor. Unfortunately, I cannot create a ticket because my support license has expired 
Please download this plugin and use it http://themewant.com/products/plugins/echo/rt-elements.zip
Thanks
It is working now, thank you. 
It’s my pleasure
Hello i a getting this error with the last version of wordpress and the last version of the theme :
There has been a critical error on this site.
Learn more about debugging WordPress.
Create ticket to support we will check it
Ticket open, the issue is with the plugin RT Elements 1.0.0
Ok I will check
I just updated the theme that you provided but why after updating my website becomes blank white? can you help this problem?
Hi, please create ticket I will check. Thanks
The theme is broken. Redux Framework can’t be activated
Please mail to our support or create ticket we will check it, Thanks
Please check my revert on ticket #2114 There seems to be a plugin issue. The main page is broken and main page(body) sections don’t display.
Ok I will check it now. Thanks
I have a problem. I bought a template and installed it on my WordPress. After installation, when it takes me to enter the activation code that I received with the purchase, and enter it, I get an error “This is Wrong Purchase key!!”
Additionally, after installation, I have no possibility in the “appearance” tab to install all the appropriate plugins, just as I have no possibility to download the demo. Please help.
Please create ticket to our support we will check it. Thanks
Thank you, I created it. How long does it take to get a response?
We reply you asap. Thanks
I cannot access my ticket responses. The notification and link that is coming does not contain the response field. I tried to request an email response, but I keep on getting the same prompt link response. Its getting frustrating.
Please send mail using this link https://themeforest.net/user/reacthemes#contact Thanks
Getting frustrated waiting on my support for ticket number is 3537422. Your support is unheard of. Please time is money. Thanks
Did you send ticket to us or envato itself? Since our ticket number is 109,110 etc. you can create ticket to us Https://ReacThemes.com/support
The link you sent me is not working.
Sent please
Ok, thanks
Worked. thanks very much!
You you are most welcome. Thanks agian for choosing our theme.
Terrible topic, I bought it and it has several flaws, it’s a pain to get them to answer you, they argue that they are on vacation, they are supposed to be in a company that should support the support, they answer you whenever they feel like it, seriously, it is not recommended at this moment, I am struggling to to solve the problems I have.
We will check your issues and replied ticket accordingly. Thanks
Hello, i have a few questions before i purchase the theme, does your theme have full functional rtl as i want to use for arabic language, and is the theme mobile responsive? compatible with elementor? compatible with calender events.
Thanks for asking. Yes our theme is fully RTL supported and mobile responsive as well. We don’t use calendar events plugin yet. Thanks
I have problem, when i add a category as a menu or sub menu item, the description of the category is displaying in the menu. Can you fix that please ?
Please create ticket https://reactheme.com/support so we can fix we help you. Thanks
ticket submitted !
Ok we will check and udpate you. Thanks
Hello, I installed the theme twice and entered the license code, but due to some problems, I had to delete the theme from my host and upload it for the third time. Now, during activation, when entering the license code, it gives an error that it is already registered What should I do? Can this template be activated for a limited number of times?
One license for one domain. But same domain you can install multiple time. If you need reset or re-install you should first deactivate your end so you don’t facing this issues. Please make ticket here we will help you http://reactheme.com/support
I am an amateur and I didn’t know that I have to deactivate it before deleting the template, and unfortunately some problems occurred that I had to delete it from cPanel and my host and install it from the beginning. Is it possible for you to help me so that I can use it again? I just bought the template
Just create ticket with purchase key so we can help you.
I registered my ticket with all the details Ticket number #725
We replied your tikcet. Please check now. Thanks
I sent Ticket from 2 days without any response could you chick it
Actually we were holiday. We will back to you today sure. Thanks for waiting.
Hi, waiting for revert on ticket#592
We will back you. Since today is Saturday we are not working but will reply today sure.
Waiting for revert
We already replied all tickets sir. Please check your mail. Thanks
Could you please check ticket#592. There are 5 questions that I posted. Waiting for revert
We will check now.
Can you please add on a next update the ability to add your own videos via either upload button or other 3rd party options.Why confine to just youtube videos-if youtube blacklists you,then you have no other option for videos,then script becomes pretty much multimedia less.Thanks,then we would consider buying.We use Instablog but its also lacking that option.Sorry,but you have to think outside of the box when it comes down to boxing in your options with just Youtube for videos.
Hi, thanks for your comment. We have already option to add own video as well. If check travel demo you can see top hero section has 3 video that uploaded from admin using metabox with MP4 files. Thanks again for your suggestion. Thanks
Hi, I like your theme, but when scrolling past the first part of a page it jumps down and that is unappealing. Can this be remedied?
We will look it and will update our theme this week or next week. Thanks
Hi, please, how to edit the Follow Us section that contains numer of followers in social media platforms?
Can you please create ticket to our support? So we can easily help you. https://reactheme.com/support
Hi, Is there a RTL version of this theme?
We will release this week sure for main demo. Thanks
