66 comments found.
Dear Turio Support Team,
Greetings from India Holidays Tour.
I hope you are doing well. I am writing to kindly follow up on my previous support request regarding the WooCommerce booking form price multiplication issue in the Turio theme.I submitted the request earlier but have not yet received any response or update from your team. I completely understand that your team may be handling multiple support queries; however, this issue is affecting my website booking functionality and client inquiries.
As mentioned earlier, the automatic per-person price multiplication does not suit my tour pricing structure, as our prices depend on customization, vehicle type, services, and number of guests. I would greatly appreciate your guidance on:
• Removing the per-person multiplication feature OR • Replacing the WooCommerce booking form with a simple inquiry/contact form
Kindly let me know the status of my request and how we can proceed further.
Looking forward to your prompt response.
Thank you for your support.
Best regards, Subodh Kumar India Holidays Tour www.indiaholidaystour.com
Hi, Please email us hello@egenslab.com
Hi,
Pre-sale question : 1/ can we book by credit card ? 2/ can we use stripe without any added cost
Thank you in advance
Hello, yes you can book by credit card and stripe, there might free gateways for woocommerce. Thank you
I was extremely satisfied. They provide immediate solutions when there is a problem.
Hi cmruzun09, Thank you so much. can you give a rating please https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-Items
I have purchased this theme today and already disappointed. Elementor does not load. It is stuck just white screen. I have disabled plugins. Re-installed the theme the problem is still there
Thank you for your feedback. We’re sorry to hear about the issue you’re facing. Please contact us directly at hello@egenslab.com so that our project manager can personally look into your case and provide a quick resolution.
If you’d prefer, you may also request a refund directly through ThemeForest’s refund system: https://themeforest.net/refund_requests/new
We truly value your experience and will do our best to solve this issue as soon as possible.
I am waiting for your response. Already sent the email
The last update was in Apr 2024. Will you still update this theme? thx m
Sorry for the late reply. We have updated to the updated version. If you face any kind of issues, please contact our development team hello@egenslab.com
Thank You
Hi,
I really liked your website — the way it’s presented, the product, and how easy it is to make a purchase. I’m currently working on the design for a website to sell movie tickets, and on your site I found a much easier way to handle the purchase process compared to what I’ve been doing so far (using third-party plugins, like event plugins).
I love how the product is shown, then you can read what it’s about, and on the right side you can choose the date and the number of tickets (adults or children).
I have a few questions:
Is it possible to adapt the website for ticket sales? For example, instead of showing several dates for the product, could we display a text field — like the movie category (action, drama, etc.)?
Is it possible to send a QR code with the purchase that can be scanned at the cinema entrance?
And lastly, is it possible to switch the website to dark mode?
Best regards,
Hello! We have gone through with and yes your requirements can be possible to implement. As it is a customize service so please contact in our mail- hello@egenslab.com . Thank you
Hi, I just sent you an email. Cheers!
Ok let us check
Hi, Please check ‘book now’ button is not working in mobile version. It is not going to cart page like desktop version. Please check my latest ticket for details
Hello! Can you please mention your ticket number so that we can review that. Thank you
Hello, I liked your work on the egenslab theme. Thank you for your efforts. I am thinking of buying it soon. Is the demo installation easy? I think you have an installation support document guide.
Installation is simple and straightforward. If you encounter any issues, feel free to reach out to our support team at https://www.account.egenslab.com/support/.
Thank you!
To become a member of your support site, a code is not sent to the email. The question I want to ask is that instead of the destination section categories on the home page, I want the article topics related to a single category to appear on the home page.
Hello, If you see there is already a Article or blog section there in home page- https://prnt.sc/YYP_VsWSHEa0 . If you want you can hide the destination section and use that article section for this.
Thanks for your concern.
Hello I like this theme only I have one question can we customize price manually for example 1 adult 200 usd and 2 adult 150 usd like that
Hello, Yes, you can customize this feature. Though currently not in this version but if you want you can make it. Thanks.
How can I make it Can you please Guide me if you have any plugin in or code which you can share with us.
Hi, Please contact to our development team hello@egenslab.com
Thank You
Before purchasing this theme, could you confirm if it supports integration with the Bókun widget for managing tour bookings? This feature is crucial for us. Also, I’d like to know if it comes with a valid and updated certification. Thanks for your help!”
Hello, Currently the tour management is not happening with this Bokun plugin, if you want to integrate the design have customize.
Thanks for your concern.
I dont know why author of this theme have made breakable changes in new version without mentioning it.
My pricing are showing wrong after updates also no contact form 7 support for enquiry form no one wants to keep login his admin to check enquiries everyone is comfortable with email.
Hello, I liked this theme, I would like to buy it but first I want to ask you a few questions.
1. Is it possible to block dates based on availability? For example, if there is no availability on certain days, prevent the person from being able to book.
2. Can you set a number x of days before being able to book? For example, I want tours to have to be booked 5 days before the date.
3. Can you set prices based on the date? For example, if I want prices to be higher in high season or lower in low season.
Hello, 1. Yes it is possible to block the dates which are not available.
2. You can set tour package as you want, like- 5 days your , 3days tour
3. You set tour and tour price according to date by following ponit 2
Thanks for your concern
Thank you for your reply. I think I wasn’t clear about the second question. I mean, if it’s possible, to set a number of days before the date in order to be able to book. For example, I have a tour that only accepts reservations 3 days in advance. If a person wants it for today or tomorrow, it’s not possible.
And I’ll take this opportunity to ask you question number 4.
Are the available payment methods those of Woocommerce or does the system have its own payment methods?
Hello, Yes it could be possible but right now this feature is not avilable, you have to do it customly,we can help you by our customize service.
You can add payment methods which are support by woocommerce. Woocommerce is integrated here.
Thanks for your concern.
Hi, I would like to purchase but what kind of booking notifications you are using to send notification to the user via email upon each booking ?
Hi, Is there a solution to display tours by “travel type” or by meta tags with Elementor?
Thanks
Hi, Yes possible. after purchase then please contact to our support team https://www.account.egenslab.com/support/
Thank You
ok thanks, but there is an additional cost ??
Hi, It’s just a small task so we’ll give it to you for free. after purchase then email us hello@egenslab.com.
Thank You
Hello there, How can I edit the review when it’s approve or unapprove: https://prnt.sc/E8WmIcSFCFKk
Hi, Please contact to our support team https://www.account.egenslab.com/support/
Thank You
Puedes actualizar los plugins porfavor. que ya non deja descargarlos para versiones bajas de wordpress
Hi, Please open a ticket https://www.account.egenslab.com/support/
Thank You
I will like to ask if this theme support multiple operators where different operators can put in their tours/activities?
There will be a dashboard for them to manage the tour/activites like date availbility and prices
Hi, I have a question before acquiring: It is possible to use for example “Popular Tour Package” with the carousel slide. Thanks
Hi, I want to purchase the theme but need these features, does this require customization or we can do this from the backend (See details required: https://docs.google.com/document/d/1fEa2AlPafY79f5aVx6dAMSa_25BvdEAFcX7Ae6wmCxw/edit?usp=sharing ). Let me know ASAP.
Hello, We have reviewed your requirements and we can do these customization. For this task it will take 3-4 working days (with QA) and will charge 300$. If you think it ok to you we can initiate the work and will send you the payment invoice for this. Or if you have any discussion regarding this let me know.
Thanks
Nice template, too bad there is no carousel style like “Popular Tour Package”.
Hi, Please contact to our support team https://www.account.egenslab.com/support/
Thank You
