315 comments found.
how ı can change login page, search button, product details etc. language to turkish?
Hi almanparca1,
You can use the Loco Translate plugin. Please watch the video at the link https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=11
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Can your team please upload how to install this demo theme i have tried many times i cant able to to upload the theme
Hi sudharshanvasanth4,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
ops better support ticket . sorry
Hi gehtsnoch,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, it’s unbelievable. 10 minutes after my support request everything was ok. I had themes that cost 80 and the support did nothing after 5 weeks. Great theme, great support. But…......you are too cheap 
Hi gehtsnoch,
Did you encounter any difficulties using the Merto theme? We are currently not accepting any tickets from you on the support system – https://skygroup.ticksy.com/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hi, i cant install and edit merto theme truely. İ cant choose demo type on import demo. do you have any video for installing and editing tips.
Hi almanparca1,
Please read the document at the link https://docs.theme-sky.com/merto/#installation or watch the video at the list – https://www.youtube.com/playlist?list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi I am trying to import the Demo Content by One Click Demo Import But it give me 500 error
Hi braaalhafi,
Please read the document at the link https://ocdi.com/import-issues/ and reimporter the demo content.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
I have some questions.
1: Do you have pre-order option of product?
2: Can I customize checkout page? like I want just name, mobile number & address field & the order should be without create account.
3: Do you have multi language & currency?
4: Do you have order tracking system?
Hi creativescheme,
1) Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
2) You can use the thid-party plugin to customize it.
3) Please read the article at the link https://skygroup.ticksy.com/article/11782/
4) We use the [woocommerce_order_tracking] shortcode of WooCommerce. Like the demo – https://demo.theme-sky.com/merto/order-tracking/
Best regards,
I have a problem. I want to create a completely Arabic website, only the Arabic language, but when I activate the right-to-left news, nothing happens. The theme remains as it is. How can I convert the website from right to left?
Hi laithpro13,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, do you have an installation tutorial?
Hi cristhiannau,
Thank you for using our Merto theme!
You can read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
in home-supermarket-02 and furniture the vertical menu is not like in the demo, the space (for menu) is empty and when I click on Shop by categories it opens the vertical menu in the left side.
Hi nasersobhan,
You go to Theme Options > Header > Vertical Menu > select Inside Header.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi salamicat27,
We have replied to your ticket. Please recheck it.
Best regards,
I have purchased Merto theme but not able to edit any product image. It seems to be locked, Please help to fix this issue urgently.
Hi ibrgroups,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
how to remove header links which are not required
Hi ainultenders,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
What is the most different Loobek vs Merto?
Hi Themora,
Each theme has different functions or inherits some functions. But it will be different in templates or add some functions that the previous theme does not have. You can read the description of the Loobek theme and the Merto theme on ThemeForest for more information.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I purchased both themes, but I’m not sure which one is more minimal and faster.?
Hi Themora,
Every theme is minimal and faster. You can install them on localhost and experience.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, there are no demo themes only one theme is visible
Hi mehmet498000,
We have replied to your ticket. Please recheck it.
Best regards,
Hi, scusa se scrivo in italiano. Ho un problema con l’immagine del prodotto, nella pagina del prodotto singolo. Se inserisco l’immagine rettangolare e non quadrata (es. 1100×1100px) vedo l’immagine sfumata e poco dettagliata. C’è un opzione per risolvere il ridimensionamento dell’immagine? Grazie ciao
Hi aerosolove,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hello. I need help with customizing the header background color
Hi BenFave,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi Friends ! hope you’re doing well !
Please i have a Presale question. I Like your theme and i want to buy it, but before i want to know if your theme is compatible with all wordpress plugins ?
because there'are some plugins i would like to use for my projetThank you in advance for your reply !
Hi emmanueltagne82,
We do not guarantee that all plugins are 100% compatible with our themes. Sometimes there will be some conflicts between plugins and themes. This can also happen with other themes on ThemeForest.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hola, como se puede quitar la opción de comparar con otros productos, y como quitar la opcion de opiniones de los productos. Un saludo
Hi pescabarato2013,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi SG!
Does the theme supports SVGs? Am I limited to FontAwesome icons or I can use custom ones via SVG?
Hi vakslji,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, Can I create a category tree (with a plugin) for pages (Not Post). Will there be a problem with the theme? Thanks
Hi shopel,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
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