Hi MixedSkills,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.

Please note that our system is showing an alert that your one purchase code of Hongo WordPress theme is used in 2 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

Thanks,

ThemeZaa

Hi Bit75,

No, Ecomposer is not required. You can achieve all the features and elements as mentioned in our all demos.

Thanks,

ThemeZaa

Thanks for the reply! Much appreciated.

Hi MuBilal,

You can take SVG code from here – https://fontawesome.com/icons/x-twitter?f=brands&s=solid and add that in CUSTOM HTML section of social media icons as per your need.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi alkum,

No, we do not have exit popup feature but we will add this in our feedback list for future updates.

Thanks,

ThemeZaa

Hi Ibrahim3455,

Please contact support team of Kosi theme as this is the comment area of Hongo Shopify theme.

Thanks,

ThemeZaa

Hi Lyckas,

Your previous license was not deactivated, so we have manually deactivated license from petshavense.myshopify.com, so you can try to activate it again in another store. Please make sure to deactivate / remove the license purchase code before deleting theme / store, so it can allow you to activate license in other store.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi Lyckas,

You can please deactivate / remove purchase code from petshavense.myshopify.com and then you can activate it in the new store.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi insbhat,

You can please refer this article – https://community.shopify.com/c/payments-shipping-and/what-payment-gateway-options-work-best-for-uae-based-drop/m-p/2331590 or contact Shopify support for more guidance on payment gateways. Also you can find your desired payment gateway application from Shopify application store – https://apps.shopify.com/.

Thanks,

ThemeZaa

Hi cayverla,

We can see your support ticket is replied already.

Thanks,

ThemeZaa

Hi ankitmechu,

Please refer this article – https://hongoshopify.themezaa.com/documentation/translate-theme/?category=101 for multi-lingual store.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

does your theme supports header & footer customisation according to markets?

Hi ankitmechu,

Please refer articles for header and footer customisation here – https://hongoshopify.themezaa.com/documentation/category/global-pages-sections/.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi Lyckas,

We have deactivated your license manually, so you can try to activate it again in the new store.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi glorytogod,

1. Currently there is no option to autoplay product video but we will add it in future theme update.

2. There is no style / option of rectangular/square image swatch but you can do it with custom CSS.

3. Yes you can use that whole Grocery demo header style in other demo but can not use that specific search bar only.

Thanks,

ThemeZaa

Hi niksag_5000,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Nevermind….I was uploading the full zipped file. I needed to pick which theme layout to upload. I guess this is different from the Wordpress upload. I remember using this in WP and I can pick layouts from different themes to combine as one. So if I like the About page layout in Lifestyle but download the Cosmetic theme I am stuck to use everything for Cosmetics?

Hi niksag_5000,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

I posted comment yesterday with my account named ranausama1 now i’m commenting from the account i have purchased the hongo theme. Kindky help me.

Hi syedbadsha9,

We have deactivated your license manually.

For any further queries please create a support ticket.

Thanks,

ThemeZaa

Kindly help

Hi ranausama1,

We cannot validate Hongo theme purchase from your account – ranausama1.

Thanks,

ThemeZaa

Ok let me comment from the account by which i purchased the theme.

Hi sylvester310dsouza,

Please refer this article – https://hongoshopify.themezaa.com/documentation/product-summary/#:~:text=the%20countdown%20number.-,8.%20Variant%20selector,-Show%20size%20guide to set size guide.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

I cannot log in to the site where you asked me to create a ticket.

I no longer have access to my website since I stopped paying for it, so I can’t disable the purchase code on the theme.

The best option is to reset the purchase code and send me a new one. I’ve already bought the theme three times and don’t want to purchase it again. It would be better if you could reset the password for me.

What is this? I bought the theme and now I want to reset the purchase code to use it for another website. When I tried to create a ticket, I was told I don’t have support for this theme. Does this mean I have to pay almost $30 for support just to create a ticket to reset my purchase code? I don’t want to pay for support just to reset my purchase code. It’s like paying $30 just to reset my purchase code.

Hi kellybegin90,

We have reset your purchase code manually for this store – https://eecf1b-3.myshopify.com/. But in the future please make sure to deactivate license first, so you can use it in the new store.

Thanks,

ThemeZaa

Hi skwtayler,

Hongo is using Shopify default application for search – https://apps.shopify.com/search-and-discovery but for advanced search features you may need to use any other Shopify application.

Thanks,

ThemeZaa