124 comments found.
doesn’t work. want refund
Hello!
We are sorry for any inconvenience.
Please, let us know what didn’t work on your end and send your message via following page: https://themeforest.net/item/mow-blog-magazine-wordpress-theme/55485036/support/contact
We will do our best.
Not able to update Elementor to 3.26. This give me fatal error. Got this theme when you had promotion. Can you please help
Hi.
Thank you for using our theme.
Please purchase the theme through themeforest and update the files. It will fix this issue.
Best Regards
If I purchase the theme, The updates will be for lifetime?
Yes, you will receive lifetime updates for the theme. The purchase also includes 6 months of support for technical questions.
Hello – like others, I am having trouble getting Industify 1.3.5 to work with Elementor. When I try to download the most recent version it appears to be 1.3.5 but I see in comments v 1.4.0 is available. How do I get 1.4.0?
Hi.
Thank you for using our theme.
1. Visit this page: https://themeforest.net/downloads
2. Click on “Download” and “All files and Documentation”
3. Unzip this file, find industify.zip file and it’s latest version
p.s. please don’t forget to renew your support subscription
Best Regards
That worked thank you – the only issue I have now is that the Industify logo has overwritten my logo – I can’t seem to figure out where to change this logo in the header. Site: https://ish-llc.com
Your support subscription has expired. Please consider renewing it
Install Redux Framework and make sure that you activated the theme
It ended up being a bug where Industify Core Theme Options weren’t appearing. I toggled both Redux Framework and Industify Core plugins off then back on and Theme Options appeared again allowing me to specify the site logos.
I’ll consider getting another support subscription your theme is great as is your fast and ongoing updates for it.
Thank you. You are welcome. Have a great day
Hi, I can’t update Elementor to version 3.26. This update creates a fatal error with the industify-core plugin. Could you help? and if i delete industify-core plugin i lose some parts of my site
Hi.
Please follow below instructions:
1. Renew your support subscrtiption: https://themeforest.net/downloads
2. Visit your plugins page, deactivate and delete Industify Core
3. Download new files: https://themeforest.net/downloads
4. Unzip and find industify.zip file
5..Install this file into your themes
6. Install (and activate) new required plugins
Ready
Best Regards,
Frenify Team
Hi, I can’t update Elementor to version 3.26. This update creates a fatal error with the industify-core plugin. Could you help? Thanks
Hi
We will contact you with the solution as soon as possible
Best regards
Done. We have fixed this issue. To get new updates follow below instructions:
1. Visit your plugins page.
2. Deactivate and delete Industify Core plugin
3. Install and activate new required plugins
4. Ready
Best Regards
Our programmer has been contacting you for about a month, but we have not heard back from you, which is causing significant delays.
We are unable to fix three problems using the CMS
There are 3 issues pending:
1: Theme broken, child theme started throwing error of no index file: https://prnt.sc/NE2n4hYMGG_D
2: On the shop details page: In the related products section, the cart icon is missing.
Shop Details page: https://spheredex.com/uat/product/product-name-11/ Cart icon is missing: https://prnt.sc/qwCkuQDSigfA
3: We change the content in this service post: https://spheredex.com/uat/wp-admin/post.php?post=752&action=edit from backend but not reflecting data on frontend.
Please let me know if you can fix the issue or not.
Thanks.
Can you please reply us? when can you fix the issues, let us know ASAP.
Hi.
Thank you for your comment.
Please respond to your last conversation to check and respond.
Best Regards
Hi Support Team,
We have not received any email from you. This is the last email we sent to you: https://tinyurl.com/2cm4cpm3
Please respond to this conversation (via email) or send your request again: https://themeforest.net/item/industify-industry-wordpress-theme/22729865/support/contact
Page navigation color in the edit page to change the header theme per page is not there.
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://industify.frenify.net/democontent/content.xml! Reason: 404 – Not Found.
i have last version, and purchase code
Hi.
Replied via email
Best Regards
DONT WORK
Hello, where can I edit the “Full list of Services” sidebar widget. I can’t find it. Need to edit the text “services” also the footer in “Other Services” section
Hi.
Please purchase the theme from themeforest and contact us again. Free items or items downloaded through Envato Elements don’t include support and lifetime updates.
Best Regards
We have installed latest version of the theme with all updated version of plugins. But Alpha Slider is not working properly, the slider control (Owl Slider Control) becoming inactive after first time click. So only one time pagination is working. We have created alpha slider in deferant test page, tested the same with older versions of elementator and other plugins, but the issue remain same.
Hi i am waiting for the update, please once have let me know
We have installed latest version of the theme with all updated version of plugins. But Alpha Slider is not working properly, the slider control (Owl Slider Control) becoming inactive after first time click. So only one time pagination is working. We have created alpha slider in deferant test page, tested the same with older versions of elementator and other plugins, but the issue remain same.
So we have gone through your official demo (https://frenify.com/work/envato/frenify/wp/industify/1/) and found style=”transition-duration: 1000ms;” becoming “style=”transition-duration: 0ms;” immediatly oncewe clicked on slider controler. But in our site this stays “1000ms” and not changing. I beleive this might be the issue. and the file ”/wp-content/plugins/industify-core/shortcode/widgets/frel-alpha-slider.php” need to be fixed for this.
Note: This is for our client, the client purchased the theme and they raised a ticket on the same issue. I saw your replay to use latest vertion of the theme. We have done all those things but the issue remain same.
You may replay here or update the ticket. Thanks;
Demo data import fails with the info: “An error occurred while fetching file from: https://industify.frenify.net/democontent/content.xml! Reason: http_request_failed – cURL error 6: Could not resolve host: industify.frenify.net.” Is this temporary or this URL is dead?
Hi.
Thank you for using our theme.
Please just purchase the theme before using it. ( you have not purchased our theme yet)
Regarding your question: get new files from https://themeforest.net/downloads and try again
Best Regards
Thanks for a really prompt reply. 
I did get the theme as a bonus to another purchase I believe.
Hello.
How and in which folder do I upload a custom font?
Thank you so much
Hi.
Thank you for your email.
Please just purchase the theme before using it. ( you have not purchased our theme yet)
Regarding your question: there is no option to upload a custom font, you can use Google fonts via Theme Options.
Best Regards
Regarding the purchase, more than a year ago the template was free of the month of Envato.
Thank you very much for his answer.
Hi.
Yes, I know. (free version of the theme does not give a support and unlimited updates)
Best Regards
redux framework not installing
Hi.
Thank you for purchasing our theme.
Please follow new video guide created and uploaded today: https://www.youtube.com/watch?v=MhJ1aFsp8R8
p.s. please don’t forget to renew your support badge, and you can use one license for one website
Best Regards
hi, ı setup this theme but ı have a problem. please check my support case
Hi.
Thank you for purchasing our theme.
Please send your dashboard credentials to frenifyteam@gmail.com
We will check it out
Best Regards
Der Block „oih_opt_in_widget“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „nav_menu“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „nav_menu“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „businesshours“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „text“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „media_image“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „brochure“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Der Block „estimate“ ist von Fehlern betroffen und funktioniert möglicherweise nicht richtig. Bitte prüfe für weitere Details die Entwicklungswerkzeuge.
Aktualisierung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort.
Hi.
Please enable wp_debug and send your dashboard credentials to frenifyteam@gmail.com
We will check it out
Best Regards
define( ‘WP_DEBUG’, false
set this value true
define( ‘WP_DEBUG’, true);
wowwww https://ibb.co/8XrzyQ9
Please disable these plugins
give me your private email and i will send you the access data for the website
Already sent you: frenifyteam@gmail.com
Ok Sie haben ein email von mir bekommen
Das fehler problem steht vom anbiter. so weit ich die rest plugin vom anbite deactivier die seite leuft gud.
leider es funktioniert überhaupt nicht. neue installation (frisch) menu fehler, click Contakt menu “Error” – Not Found The requested URL was not found on this server. Es geht nicht um eine privat Homepage, sondrem um eine unternehmer Homepage.. !!!! Sonst ich schalte mein Anwalt ein, und dan haben sie gericht proces !
Send your correct credentials to frenifyteam@gmail.com
Hello, I can’t update elementor 3.5.2 > 3.7.8. WordPress version 6.0.2 Thème actif : Industify (version 1.4.0) Extension actuelle : Industify Core (version 1.1.8) PHP version 8.1.6 I have an error message with industry-core: An error of type E_ERROR was caused in line 84 of the file /home/.../wp-content/plugins/industify-core/shortcode/widgets/frel-main-title.php. Error message: Uncaught Error: Class “Elementor\Scheme_Color” not found in /home/.../wp-content/plugins/industify-core/shortcode/widgets/frel-main-title.php:84. Could you help me? Thanks
It’s ok, I managed to upgrade Industry Core to version 1.4.0 and was able to update Elementor.
Hi.
Thank you for purchasing our theme.
Send your dashboard credentials to frenifyteam@gmail.com
We will check it out and try to fix this issue
Best Regards
Hi, Please respond to our mail. No response from you since 1 month
Replied and helped via email
How to update the ‘Industify-core’ swiper.js . It is outdated version which is causing issues in the website
Hi.
Unfortunately, support and updates are not provided for free files.
Best Regards
Good day. need assistance. I got the theme for free. I am unable to update the service post. Whenever I make changes to a service via the service post menu. The demo content doesn’t change. please assist
Licensor’s Author Username: Frenify Licensee: The bearer Item Title: Industify – Industry WordPress Theme Item URL: https://themeforest.net/item/industify-industry-wordpress-theme/22729865 Item ID: 22729865 Item Purchase Code: FREE Purchase Date: 2022-02-28 07:04:28 UTC
Hi.
Unfortunately, support and updates are not provided for free files.
Best Regards
