41 comments found.
Hi Team! Your demo data quite long and difficult to load, already tried since last night. My internet speed connection having good performance, i think this is coming from your demo data. Please check this
Dear mate,
We have just checked the demo installation for a customer, and it is working perfectly. For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. We will check and import the sample demo for you.
Thanks.
Hello! I am interested in purchasing the theme but I the demo is very slow. I have checked the comments here and other users are experiencing the same issue. I don’t think is resolved yet although you posted that it is resolved. If you are still working on it I will wait and check again but if you think it’s good enough as it is right now, I won’t risk it. Thanks!
Dear mate,
Thanks for your notice. This issue may be due to a slow internet connection or the demo server being overloaded with multiple accesses at the same time. It does not occur on customer websites, so you can rest assured while using the theme. You might be checking the demo on the ThemeForest preview link. You can check our direct demo link here: https://demo2.wpopal.com/diteck/
Thanks.
Thanks! I still find it a bit slow. Is the theme compatible with Woocommerce?
Currently, the theme does not include WooCommerce. If you install WooCommerce, its default pages will be displayed. If you want to customize them, you will need to modify them accordingly.
Hi, this is not an internet issue; it’s a problem with your theme. I’m using high-speed internet in the Philippines, but the website still loads slowly. You should work on improving its performance; otherwise, people will leave. Users don’t have time to wait for the full page to load. Please fix it.
Thank you for informing us about the demo’s performance. We will check and resolve the issue.
The theme is very slow to load. Is there any way to improve its performance? I checked this theme on Google PageSpeed Insights, but the results are horrible.
I really don’t understand why people are buying this theme when the loading speed is only 32 on mobile and 46 on desktop. Is there any way to improve the speed?
Dear mate,
This issue may be due to a slow internet connection or the demo server being overloaded with multiple accesses at the same time. It does not occur on customer websites, so you can rest assured while using the theme.
Thanks.
Hello,
I have observed that certain sections and pages on the demo site experience laggy and choppy performance. I have attached a video to this message to provide further evidence.
The issue appears to be limited to specific pages, such as the “About Us” page and a small section towards the end of the homepage. Other pages function as expected.
I would appreciate it if you could investigate this as I am looking to purchase, thanks.
VIDEO: https://youtu.be/VsVZXky5FOQ
Dear mate,
Thanks for your notice. This issue may be due to a slow internet connection or the demo server being overloaded with multiple accesses at the same time. It does not occur on customer websites, so you can rest assured while using the theme.
Thanks.
After further investigation, it seems to be an issue with safari Mac, therefore it must be something with the theme code. The site is fine on chrome.
Thank you. We will recheck the demo on the Safari browser and update if there is any issue.
Thank you – please reply back to me if you have issued a fix as I am looking to buy when the site is error free.
Thank you for notifying us. We have checked and resolved the issue. Please review our demo again.
It doesn’t seem like it fixed it. Still laggy especially on hover animations on certain parts of the site and demo home pages.
We have tested the theme on the latest version of Safari and found that it is working well. There have been no reports from customers regarding this issue on their actual websites. Are you using the latest version of Safari?
Yes I am using the latest version of Safari. No other site is like this – just this theme. I’ve uploaded a new video:
https://youtu.be/w9v3JD8xqnEPlease see how laggy it is when hovering and interacting with the site.
We will review the server configuration once again to ensure the theme runs smoothly and efficiently. You can rest assured that if the theme is installed on the customer’s server and properly configured, it will not affect the website’s speed.
Dear Diteck Development Team,
I am very interested in purchasing your WordPress theme, “Diteck – Digital Agency WordPress Theme,” but I have a few questions before proceeding:
Are the 3D elements, such as the visuals showcased in the demo (e.g., shapes or textures), replaceable with custom elements to align with my brand identity?
Can I easily modify the colors and gradients used throughout the theme to match my brand’s color palette?
Are there any limitations I should be aware of when it comes to personalizing the design, including animations or effects?
I want to ensure that the theme is flexible enough to suit my specific branding needs. Your clarification would be greatly appreciated.
Thank you for your time and assistance.
Dear mate,
Thank you for choosing our theme! The theme allows flexible customization of images, effects, and colors. You can easily modify and adjust it to suit your needs. Let us know if you need any assistance!
Thanks.
Unable to Change Header Background Image on “Service Detail” Page
Hi,
I’m currently working on customizing the “Service Detail” page using the Diteck template, and I’m having trouble changing the header background image (the one with the microchip design).
I’ve tried the following without success:
Editing the page directly with Elementor – the image does not appear as an editable element.
Changing the featured image – this does not affect the header background.
Checking the template in Elementor’s “Theme Builder” – the header section is not listed there.
Looking under Appearance > Customize – no setting related to the page header or hero image is available.
I’ve already purchased the Diteck theme, so I assume this feature should be editable without Elementor Pro.
Also, I’ve been trying to submit this issue through your ticket system, but unfortunately the form doesn’t seem to be working or won’t upload properly on my end.
Could you please advise how and where I can replace or edit the header background image for this specific page?
Thanks in advance for your help!
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Hi, I’ve just sent you an email regarding an issue with the “Service Detail” page background image. Looking forward to your response. Thanks!
We will check your email and look into the issue as soon as possible. Thank you for your patience and understanding.
Hi, great Theme, we want wo use also Woocommerce. It it possible?
The theme is compatible with WooCommerce, and WooCommerce pages will be displayed by default. If you want to customize them, you will need to modify them manually.
How can we remove scroll up button and how can we use prkjects widget for services?
Hi There,
-How can we remove scroll up button
You can add the code below in the functions.php file of child theme
if (!function_exists(‘render_html_back_to_top’)) { function render_html_back_to_top() { return ; } }
Or use custom-style css and hide it.
.scrollup.activate { display: none; }
Navigate to Appearance -> Customize section of your dashboard, scroll down to the bottom of the page and click Additional CSS.
- how can we use prkjects widget for services?
Please write more clearly? could you send me some screenshots with description please?
Thanks.
That was really helpful, so sorry for the misspelling it I mean to say : how can we use project widget for services?
Also in home-4 how do I remove the pink/purple gradient from background of Hero section, I tried adding new gradient from elementor editor>style>background of hero which is named banner but it just added my gradient on top of it.
Hi.. Pls click edit page with Elementor and change the background image: https://prnt.sc/BVu0YcuDHwFD
Hello, my website is going incredibly slow???
Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:
1. Choose High-Performance WordPress Hosting (NGINX, HTTP/2)
2. Use caching plugins, I recommend WP Rocket Plugin for many reasons:
+ Works perfectly with autoptimize, which can combine with Async JavaScript plugin to Eliminate Render-Blocking Resources
+ Using Minify HTML, CSS and Javascript. If you use WP Rocket you can enable these functions.
+ Use a CDN: Cloudflare and MaxCDN are among the most popular CDN services. Also, I recommend Premium DNS than Free DNS.
+ Cleanup WordPress database.byduoc
3 . Enable GZIP and Brotli compression, which is offered free in CloudFlare
4. Delete old revisions, comments, emojis if you don’t want to use these.
Hello, in the event of a new product update and I already have the theme installed, what steps should I follow to update it?
What are the global colors for home style 1? When I performed the import, for some reason it didn’t take the colors correctly.
Hi..
-what steps should I follow to update it?
You can refer to the guide update: https://byduoc.gitbook.io/update-template If you haven’t made any code modifications to the original theme, you can download the latest version, then delete the current one, upload the new theme, and check your site again. Please make sure to back up your site before updating.
-What are the global colors for home style 1?
You can change Global Color. Pls refer guide: https://elementor.com/help/view-and-edit-global-colors/
If you have any further questions or need further assistance, please get in touch. We will be here to help you.
Thanks.
Thank you.
I have another question. In the import, I used home-1, but now I have changed my mind and want to use home-5. How can I select home-5 without losing information? Thanks!
Dear mate,
To reduce import time and accommodate customer requests for using only one theme, we have enabled the option to import individual demos for each import. Please repeat the installation process and select the homepage you want. Each installation allows you to choose only one homepage.
Or please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Thanks
Hello, I have imported home-5 and everything is fine, but when I edit it, it is very, very slow. I don’t know why, and it is only with that page, the others are fine
Hi..
You can refer to the guide: https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/
Or please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Please can i buy the theme for 19 dollars, it was at this pricepoint yesterday
Best Regards, Oliver
or 29
We regret to inform you that the discount offer has ended. You will need to purchase the theme at the current price
Hello i just bought the theme but i dont know how to change the main image heaser for services page , please can you help
Dear mate,
Pls access Breadcrumb then edit Services Breadcrumb with Elementor and change the background image.
Go to WordPress Dashboard -> Appearance -> Breadcrumb
https://prnt.sc/mRvj4M1yf9dJ https://prnt.sc/etX9u5dag5SvOr contact our support team at https://wpopal.ticksy.com and attach your site info, they will check and support you.
Thanks.
Nice work, but elementor works slow….
Hi there,
Thank you for choosing our template. You can refer to the guide: https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/
Or contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Best regards,
I just purchased and loaded this theme. Upon activation, the theme doesn’t load well. I don’t see my demo pages and customisation isn’t working. Kindly assist with demo content. Thank you
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Imported Demo is not working properly; many elements are missing, and there is an issue with color, spacing, text, and much more.
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Please remove the first SSL error. In the demo, this is visible only on home page 1. SSL is correct in other places. The same error is showing on the my website also. Only on home page 1.
https://demo2.wpopal.com/diteck/ https://pasteboard.co/cS3s23jGpIIr.png https://pasteboard.co/AgvXKPgRCRN1.pngOn the demo. We will check and solve the issues. In your site. Please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
They are not answering me.
https://pasteboard.co/t5ZuVB0isziI.pngPlease check the ticket again. We have responded to it.
Correct your support. You reply very late; this is incorrect support. It has been 2 days, and you are not able to solve a question. If it is not working, then let me know; I will take a refund. Purchasing a theme without support offers no benefit.
We have responded to the ticket. Please check the ticket.
I haven’t received a reply for three days.
https://wpopal.ticksy.com/ticket/3783651Sorry for the late reply on weekends. We have responded to the ticket. Please check the ticket.
Only one question receives an answer every 24 hours.
On weekends, hardly one reply is received within three days. Should you improve your support, increase your team, or end the support events?
Hi there,
We apologize for the late response over the weekend. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. Please check your support ticket, as our team will address and resolve the issues through the ticketing system.
Best regards,
support RTL?
Yes.. Our template supports RTL.
Hi, is there only one header/menu type? I would need a more classic solution, for example with a full width solid background color. Thx
Dear mate,
You can click edit header with Elementor and add a background color: https://prnt.sc/1inv9b1y0Ilo Or contact our support team at https://wpopal.ticksy.com and attach your site info, they will check and support you.
Thanks.
