11 comments found.
hi the demo content is not even importing for me it just gets stuck on the loop and doesn’t complete
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Is it possible to disable the team link for each staff member, so I just want the team to be presented but not have a URL to see more details about it, the image, name and position are enough for me?
Hi,
It is possible, you just don’t add links for each item.
Thanks
Apparently you didn’t understand me
In the dashboard there is a Teams section where I can add staff, I want each staff member to not be able to be viewed as a single team but simply appear in the grid, so the team template does not have a single post/page
The link is default and optional is not available. We can customize for you. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I don’t have a purchase code, I used your theme from envato elements.
Themes in Envato Elements do not have support available. Did you know this?
I understand, but can’t you send me the php code snippet or something to solve just this problem I have!
function disable_team_single_pages() { if ( is_singular(‘team’) ) { wp_redirect(home_url(’/team’)); // or another page exit; } } add_action(‘template_redirect’, ‘disable_team_single_pages’);
This is ok for this solution ?
Hi, I downloaded your great theme from Envato Elements but I couldnt open a ticket witht that. We have question, you have a widget on elementor called “Case related post”, but it does not have any configuration?, We would like to change the default order of the items (we couldnt figure our the order criteria right now either). Can you please help us? Thanks!
Hi,
Option is not available.
Thanks
Thank you, but what is the criteria of the default sort?
Sort by latest related articles.
Hello again, we cant find the way to have more than 6 items on this widget. How can we add more? since we have other related posts? thanks
Hello everyone!
After buy, can I install this theme on our development environment (temporally) and then install in production environment?
Yes, it is possible. Thanks
Hello, I need to remove the link from this service module as shown in the print, how do I do that?
I don’t want it to open a new page. I registered it as an external URL but it is not functional.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I opened the ticket a few days ago, but you haven’t responded.
Your ticket has been answered.
I cannot get the product categories to be displayed. Only if I select under the product single/archives to show both sub categories & products, then I can see my products. But if show categories and sub categories, then nothing gets displayed. We have even purchased the elemetor pro plugin to see if this will resolve it with the them by building a custom page, but this also does not work. So It leaves me to think that there is an actual problem with the theme. Can you please assist
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, can you help me? I am using the Case Post Carousel at the startpage with Template 1 and i am not able to get the same height for all service boxes. And i did not find any setttings/options for a longer excerpt. I am using Solarva 1.0.0 with a child theme. Kind regards
Hi,
It is possible that the content in the title or description has different lengths, which is why the boxes cannot be equal.
Thanks
Thank you for your reply. Yes, usually there are different word lengths, but it should work with flexbox. Tried it but it will not work. My customer is not happy with the different heights.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
After Aligning the Icon Box Title & Description to the center, nothing happens.
Hi there,
What layout do you use? can you send me screenshot?
Regards.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How to change 2025 © All rights reserved by Case-Themes? Tried several ways, not working yet.
Hi,
What footer layout are you using? can you send me screenshot?
Thanks
I guess you don’t support people who download with elements membership, because there is no license entry section in the ticket system, there is only a purchase code section, but I would like to ask.
Is there any possibility, to have two separate videos for mobile and desktop (or even three, for the tablet),so that each device would be playing a different one?
Hi,
Options are not available but we can customize for you.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com/submit/#100023231
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Excellent job! Best of luck with sales! 
Thank you!
