315 comments found.
Subject: Issue with Slider Revolution License (Bundled with Merto Theme)
Hello Support Team,
I recently purchased the Merto – Multipurpose WooCommerce WordPress Theme from ThemeForest, and it includes the Slider Revolution plugin. However, when I try to enter the provided license key manually, I receive an error stating that the license key is locked. When I installed theme manually the plugins where not installed so I manually installed all the plugins
I understand that this is a bundled license, but I would like to clarify:
How can I activate Slider Revolution properly with this theme? How do I receive updates for the plugin? Is there a way to resolve the locked license issue, or is activation not required for bundled plugins? Here are my purchase details:
I would appreciate any guidance on this issue. Looking forward to your support!
Hi preethiweb3,
- About activating the license of the Slider Revolution, please read the article at the link https://skygroup.ticksy.com/article/10856/
- You can not update the Revolution Slider plugin in Appearance > Install Plugins because it is a bundled plugin. To update it, you need to deactivate and delete it first. Then, you go to Appearance > Install Plugins and install it again.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I want to edit my site title, but ı couldn’t. How I can do it? Can u explain that? Thanks.
Hi ugurluotomotiviletisim,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have raised a ticket for Elementor not working. Kindly respond.
Hi fiberlaserpares,
We seen your ticket. We will check and response to you after the problem is resolved. Please follow your ticket.
Best regards,
hi please i have problem with the header i dont have any header for my website
Hi eiicjasper1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi SkyGroup
Compliments on yet another template design.
Pre-Sales Qtn if you don’t mind.
Is it possible to display the color / size swatch on the Shop page for variable products ?
https://prnt.sc/cpoh9sVpiQiiRgds
Hi Peaceanearth,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have’nt bought the theme. It’s pre-sales qtn on the feature.
Hi Peaceonearth,
The Merto theme only supports to show the color swatch on the Shop page.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I can’t modify the home page in live mode to preview the edit option?
Hi eiicjasper1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hey,
When i import the file in wordpress, only one of the homepages is getting imported. I want to use the “supermarket 2” homepage. how do i do it?
Hi fiberlaserspares,
To change the home page, please read the document at the link https://docs.theme-sky.com/merto/#home-pages
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
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Hi azizullahshagiwal,
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Your theme (Merto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi azizullahshagiwal,
Please update the Merto latest version
Version 1.0.8 - 23 Jan 2025 - Tweak: compatible with Elementor 3.27.0 - Tweak: compatible with WooCommerce 9.6.0
For information, please read the document at the link https://docs.theme-sky.com/merto/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello,
I recently purchased the theme and have been experiencing a recurring 409 Conflict Error. The issue occurs frequently – approximately every 30 minutes – while working or updating products.
I’ve noticed that clearing my browser history and site cookies temporarily resolves the issue, but it keeps happening. Could you please assist me in finding a permanent solution?
Looking forward to your support.
Warm regards, Hasan Faiz
Hi formygalaxy,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I would like to purchase this theme. Could you please confirm if the license is for a single website or if it can be used for multiple websites?
Hi asghar_sham2000,
Thank you for being interested in our Merto theme!
Each license is only used for one website. For more information, please read themeforest’s policy https://themeforest.net/licenses/terms/regular
Have a nice day!
Hello! My vertical menu “SHOP BY CATEGORIES” isn’t staying open even tho the option is on. Can you help me?
Hi Biseq,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
1
Hi grkiwi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello. I have some questions regarding this theme. please contact.
Hi tecsoltechnologysolution,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
hello, anyone here?
Hi tecsoltechnologysolution,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I am writing to report an issue I’m facing with the [Theme Name] theme I’m currently using on my WordPress site. I have been trying to change the color of the header, but despite my efforts, the color remains unchanged.
Could you please provide a solution to help me update the header color?
Hi walidbusinessdigital,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, go to Theme I have a small problem that can’t be found where to change category icons that are displayed in “shop by categories”, e.g. Fashon is t-shirt TV, Audio-Video to Speakers. Where can I change it?
Hi bednerro,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello! Thank you for this great theme!
But I’m unable to modify some parts of the theme.
1. I cannot modify the Social Media Icons on the Product page. Please give me a solution.
2. I’m unable to translate the text before the countdown on the Home page.
Please, I want a solution. I have done everything possible to solve these issues.
Hi emmanueltagne82,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
While I click edit with elementor, its not loading, any guess, i didnt added anything rather than demo data
Hi rahulkr,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I have been trying to install the wordpress theme but it’s showing The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
How can i solve this issue?
Hi rashad_alahi,
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
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