24 comments found.
How can I remove ALL Mega Menu from theme?, it keeps showing on mobile even after disabling or deleting templates.
Hi there,
Thank you for reaching out! Please contact our support team, and they will be happy to check this issue directly on your setup and guide you on how to properly remove the Mega Menu from all devices. Our team will make sure everything is configured correctly for you.
Best regards, DesigningMedia
Hi, there…
No matter how many times I change the logo or upload a new one, it remains the same yours. It’s like you burned it in along with the link. How can I change the logo?
Hi there,
Thank you for reaching out! Please note that you can change the logo by editing the header from elementor. However, if the issue persists even after updating it, kindly contact our support team at “https://designingmedia.com/support/” or reach us through live chat at “https://designingmedia.com/help-center” so we can assist you directly and help resolve it quickly.
Best Regards,
DesigningMedia
very bad experience with this theme. I can’t more explained. i also take support from them. but I’m not satisfied. Still i facing issue.
We’re truly sorry to hear about your experience. Our support team has already been in touch to help resolve your concerns, and we want to ensure everything is fully addressed.
Afther i install the theme and make child, and import layout 22 i get a blank screen ont the front. I send already email. I get this on every page. I use al the settings in the documentation and use php 8.1 and try 8.3
On ticket https://designingmedia.com/support/ticket/new
and use the Item Purchase Code i get Error – 401 – cant-verify Cant Verify Purchase Code
Thank you for reaching out and sharing the details.
If you’re facing any issue with submitting a support ticket or verifying your purchase code, please contact us directly through our live chat at https://designingmedia.com/help-center.
Alternatively, you can also email us at qasim@devbunch.com, and our team will assist you further.
Please note that our support hours are Monday to Friday, 10:00 AM – 6:00 PM (GMT+5).
We’ll be happy to help you resolve the blank screen issue once we receive your message.
I sent an email 2 days ago but still haven’t received a reply. Not very professional.
To get immediate assistance, could you please connect with our live support chat team at https://designingmedia.com/help-center? Our team is available there to help you in real-time and will make sure your concern is addressed promptly.
Thank you for your understanding and patience.
AUTHOR IS NOT RESPONDING ⚠
Thanks for your comment! We’re sorry for any inconvenience caused. Please note that our support team operates during specific hours, and there may be a delay in response outside those times—this might be the reason you haven’t received a reply yet.
For safe and dedicated help, please visit https://designingmedia.com/support and open a ticket. Avoid sharing any login credentials publicly, as it’s not secure. If your support period has expired, you’ll need to renew it to continue receiving premium support (each license includes 6 months by default).
In the meantime, you can try installing a fresh version of WordPress, downloading the latest theme files from ThemeForest, and following the documentation.
We appreciate your patience and are here to assist—please head to the support page for full help!
PLEASE REPLY TO #35912 SUPPORT TICKET ! I have waited for 2 days for your reply.
Thanks for your message, and we truly understand your frustration. Our support team does their best to respond within our official support hours, but during busy times, replies may take a little longer than usual. This might be the case with your ticket #35912.
Please rest assured that your ticket is in the queue and will be addressed as soon as possible. For privacy and security reasons, we can’t assist with ticket details in the comment section. If your support has expired, make sure it’s renewed to continue receiving premium assistance.
In the meantime, feel free to check our documentation or reinstall a fresh copy of WordPress and the latest theme files from ThemeForest.
Thanks for your patience, and for the fastest help, please continue through https://designingmedia.com/support .
I seen there was a sale of $29 for this theme. It’s right there when I viewed the demo. Says ~24hrs remaining and there’s a timer. Why does it say $59 when I try to purchase?
Hi,
Thank you for reaching out. Sometimes Envato nominates certain themes for a limited-time discount. It is possible that you came across one of those promotions while viewing the demo.
The regular price of this theme is $59.
We truly appreciate your interest in our theme! Please let us know if you have any other questions or need assistance.
Best regards, Designingmedia
where are the whmcs order forms ??
Hello,
ResellPress utilizes the default WHMCS order forms.
If you are facing any issues or need assistance with the order forms, please feel free to open a support ticket at “https://designingmedia.com/support” so our team can help you resolve the issue promptly.
Thank You!
oh ok, so which ones?
ResellPress uses the default WHMCS order form template, such as: “Standard Cart”.
While you tend to respond by saying this isnt the area for support, you do not anwer tickets for resellpress, so heres our raised problems :
1. We use whmcs and dont need woo commerce, however, deactivating the woo commerce plugin prevents Elementor editing or creating any page, the standard Elementor error comes up. Looking at the reported errors, it seems WC is an integral part of your code. Activating WC plugin and Elementor works fine.
2. Where do we edit the WHMCS footer , is this option built into the software, as the footer doesn not reflect the footer created on the non WHMCS side.
3. Yor page whmcs-sync doesnt do anything except display a page with big icons. Thanks
William
Hi William,
Thank you for your message.
First of all, I would like to apologize for the delayed response. Our support hours are Monday to Friday, from 10:00 am to 7:00 pm (GMT), UTC +5. Response times may vary as we handle a large number of requests.
I have checked with our support team, and they have already replied to your support ticket with the necessary details. Please check your email or support portal for our response. If you need further help, feel free to reply directly to the ticket.
Thank you for your understanding.
Best regards,
Designingmedia
Dear Support Team,
I am currently facing three issues with the template and would appreciate your help in resolving them:
1- When retrieving products from the WHMCS script, they appear from left to right, do not support Arabic, and are poorly formatted. I attempted to adjust the layout from WHMCS, but it had no effect on the retrieved products, which still appear very poorly designed. Please either fix this issue or make the pricing plans independent from WHMCS so I can customize them freely as I wish.
2- The blog is not functioning and is displaying errors.
3- The additional banner shows strange text that cannot be modified or controlled in any way.
Additionally, I would like you to add an example page that I can modify and use to create the rest of my pages, as I offer more than 30 different services.
Thank you for your support, and I look forward to your prompt assistance
i done open ticket please replay and help
live support not answered
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you! If you’re experiencing any issues, please reach out to our support team by creating a ticket on the page below.
https://designingmedia.com/support/We’ll be happy to investigate and help resolve any concerns you have.
Thank You!
Ticket #33609
please anyone answer !
Thank you for reaching out! Please be patient as we handle a large number of queries. Reply times can vary, typically up to 24 hours Monday to Friday and up to 48 hours on weekends, Sat-Sun, though it’s usually faster than that.
Hi, i have this error: “Your purchase code is not validated! Please enter valid purchase code” While I bought the template on polace here on envanto
Hello,
Thank you for reaching out to us. You can find the documentation for resellpress at https://resell-press.com/knowledge-base. If you have any further questions or need additional assistance, feel free to contact us through our live chat at https://designingmedia.com/help-center or open a support ticket at https://designingmedia.com/support. We’re always here to help!
Thank you!
I didn’t buy hostiko How will this be possible?
I need assistance because I couldn’t activate the template. Therefore, it’s useless. Otherwise, I’ll have to be reimbursed outright.
While this comment section isn’t intended for support, we’re always here to help! If you’re experiencing any issues, please reach out to our live chat team at https://designingmedia.com/help-center. They’ll be happy to assist you and help resolve any queries you may have.
ERROR: Invalid IP 51.XXXXX while to Authenticate & Sync with whmcs
Hello,
Please follow this guide to fix the “Invalid IP” error: “https://resell-press.com/knowledge-base/how-to-fix-ip-is-blocked/”.
If you need any further assistance, feel free to reach out.
Thanks. I followed the procedure, but I still made the same error.
I’m on wordpress, and when I try to synchronize with whmcs, I get this error here
Could you please open a support ticket at https://designingmedia.com/support. Our dedicated support team will be happy to assist you with all your queries and ensure a quick resolution.
Done: Ticket #33267
Thank you for providing the support ticket number. Our support team has already responded to your query.
Yes, but the situation is not quite decanter. I will synchronize manually unfortunately.
Thank you for your message. As you’re already in communication with our support team via the ticket system, we kindly request that you continue the conversation there. Unfortunately, we’re unable to provide technical support through the comments section.
Our support response time typically ranges from 4 to 6 hours, depending on the volume of queries. Rest assured, our team is committed to assisting you and will work to resolve your issues as quickly as possible.
To help us assist you more efficiently, please share a detailed message listing all your concerns point by point, along with relevant screenshots. This will enable our support team to address each issue thoroughly and provide accurate solutions.
We appreciate your understanding and cooperation!
It’s ok
Let me know if you need anything else.
Unfortunately, it looks like I made a bad deal again due to carelessness.
I wanted to use this Theme on my own website with my own settings. I don’t like to upload or import any Demo content because it only creates garbage. That’s why I usually create a test website on my own computer with the help of Wamp, where I usually upload or import Demo content. I tried to activate the Theme again but unfortunately it is not possible.
However, the Theme is undergoing a license check.
The Theme sends personal data about the settings. I want to know what server information it sends to you? What personal data do they have access to? Do they have access to the entire content of the website?
I’m sorry, but this is absolutely unacceptable on my part.
Hello,
Thank you for reaching out to us. We understand your concerns and are happy to assist you.
To use the theme with your own settings, we recommend first importing the demo content. Once imported, you can remove any unnecessary elements as per your preference. This ensures that all theme functionalities are properly set up.
Regarding the license check, our system only verifies your purchase code, Envato username, and email to validate the theme activation. We do not collect or access any personal data or website content.
If you experience any issues during the demo import process, please contact our support team. In such cases, we may require temporary WordPress admin and FTP credentials to investigate and resolve the issue.
For further assistance, please submit a support ticket at “https://designingmedia.com/support/”.
Best regards, Designingmedia
Hello, I want to buy the theme, but need to know if https://wp24.org/plugins/domain-check , WP24 domain whois supported or not, I do not have whmcs, I use zoho invoice so I want to use wp24 Domain Check plugin. Also I am unable to find any videos for this theme. but found only videos for hostiko listed for this theme also https://www.youtube.com/@hostiko7238/videos
Hi, You may use any third-party plugin of your choice. The demo templates can be viewed at the following link: https://resell-press.com
as i tried to create a ticket twice and i just get a Creating ticket and staying there, i writing here, when i import a demo and then i go to change some setting the header gets destroyed, that happen on all demos
Hello,
We are sorry for the inconvenience. If you are facing any issue with the support ticket you can contact us at our live support at “https://designingmedia.com/help-center”.
Thank You!
Your purchase code is not validated! Please enter valid purchase code.I am certain that I entered the correct information, but I am having issues with this theme 【fc*-4e7d-eb**aff687】
We sincerely apologize for any issue in support channel. This was due to necessary server maintenance that temporarily disrupted our support channels. You can contact to our support channel now.
Introducing Resellpress 1.8，install. Sorry, you are not allowed to access this page.
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you! If you’re experiencing any issues, please reach out to our support team by creating a ticket on the page below.
https://designingmedia.com/support/We’ll be happy to investigate and help resolve any concerns you have.
Thank You!
I can’t get WHMCS to take Resell Press theme. I uploaded the 2 folders and selected it on WHMCS Admin but nothing.
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you! If you’re experiencing any issues, please reach out to our support team by creating a ticket on the page below.
https://designingmedia.com/support/We’ll be happy to investigate and help resolve any concerns you have.
If you’ve already opened a ticket, thank you for reaching out! Please be patient as we handle a large number of queries. Reply times can vary, typically up to 24 hours Monday to Friday and up to 48 hours on weekends, Sat-Sun, though it’s usually faster than that.
Thank You!
Hi, does it support RTL (Arabic)?
Hi,
Thank you for your inquiry. You can enable RTL functionality by using a third-party plugin like WPML or Polylang etc.
Let us know if you need further assistance!
Best regards, Designingmedia
Hi, pre-sale question, I’m looking at both ResellPress and Hostiko, what are the differences? Hostiko has far more themes but ResellPress appears a bit more modern and refined. Anything I’m missing if I choose one over the other?
Hello,
Thank you for your interest in ResellPress and Hostiko!
Both templates are excellent choices, but they cater to slightly different preferences and requirements:
Hostiko: Known for its extensive range of pre-built demos and themes, making it ideal if you’re looking for a wide variety of layouts and customization options. It has a proven track record and integrates seamlessly with WHMCS.
ResellPress: Designed with a modern and refined approach, focusing on sleek design aesthetics and a user-friendly interface. It’s perfect for those who prefer a more contemporary style while maintaining functionality.
If you prioritize variety and extensive demo options, Hostiko might be a better fit. However, if you’re drawn to a fresh and clean design, ResellPress could be the ideal choice.
Feel free to reach out if you have specific requirements, We’d be happy to help you decide!
Hello! I hope you are doing well.
First, congratulations on the template you made, it looks very nice, you did an excellent job.
I would like to confirm if this also contains the template for WHMCS for the dashboard and for the client?
Sorry my English is not very good
Hello,
Firstly, I would like to thank you for your kind feedback. Secondly, For your question yes the WHMCS template is added with the theme “https://akdesigner.com/whmcs-templates/index.php?systpl=resellpress&layout=01” you can have a look at the WHMCS template here.
