315 comments found.
Dear Team, Awesome work towards making this theme. There is one query – the latest 2 demos in the preview i.e. “Creative-Branding-Agency” and “Startup-Agency-Two” are not available under import. Am I missing something?
Hello Cimns,
These two demos are available and not missing. Please refer to the provided screenshot for guidance on locating them.
See the attachment: https://prnt.sc/NrB7u9Whz8az
Let us know if you need further assistance.
Thank you!
Hi Team, It is not available for me infact lot of block templates are also missing. Refer: https://ibb.co/qYyXmxXt Refer full screenshot of demos available: https://ibb.co/Q3jQ0Zmv
I use custom path for theme & plugins folder its ”/public_html/themes” and “public_html/plugins” and its set through config.php constants. Initially demo was not loading at all, but then made a copy of theme in original location it started showing.
Hi, We sincerely apologize for the inconvenience. Our latest demos are displaying correctly for other clients’ websites. However, to resolve your issue, please create a support ticket, and our support team will assist you further.
Support URL: https://crowdyflow.ticksy.com/
Thank you for using the Arolax theme!
Hello Team, Opened Ticket #3812712
Hello, I am experiencing an issue accessing the Live Preview of the Arolax theme; the preview link is not working. Please check the link and provide assistance to resolve this issue. Thank you.
Thank you for bringing this to our attention. The preview link is now working correctly. Please check it again, and let us know if you encounter any further issues.
Thank you for being with CrowdyTheme!
Warm Regards!
@crowdyTeam. I would like to purchase one of the theme between Arolax, Axtra and Helo. What is the difference between them as per features, smooth animations. Could you please suggest me a good theme from these as per features, animations and speed to choose. We would like to install in one of the AI growing company.
Hi, All our themes have excellent animations and page speed. However, the difference lies in their designs, as each theme has a unique design approach.
The Helo theme is a multi-purpose Elementor WordPress theme. You can choose the theme whose design is most suitable for your business. For AI agencies, the Arolax theme includes a specific demo that you can check out if you’re interested.
Thank you for being with CrowdyTheme!
Do we have any video how the elements and animations settings work?
Hello,
We provide support for all issues, and if needed, we can share a guidance video on how the elements and animation settings work.
Best regards,
Please share the guidance video.
Hello,
For specific support regarding elements and animation settings, we can provide a guidance video solution. However, we do not have a video covering all elements and animation settings. If you are familiar with the features and how to edit or change them, you can refer to our documentation for detailed instructions.
Best regards,
Orelese, can you schedule a meet for demo. i would like to add our manager into the call?
I hope Helo and Arolax have the same options apart from desings. Right?
I have a strict deadline, and unfortunately, the issue has not been fixed since I purchased the theme, even though I’ve been working on a fresh site. Despite receiving support, the responsiveness issue persists. I kindly request a full refund, as this is preventing me from meeting my project requirements. I would appreciate any suggestions or solutions you may offer. Thank you for your understanding.
Hello,
We have resolved the issues you previously mentioned. However, we understand that your strict project deadline has made it difficult for you to continue using our theme.
We respect your situation and agree to provide a full refund as requested.
Thank you for your understanding, and we wish you the best with your project.
Kind regards,
Thank you for your understanding. I have submitted a refund request ticket and appreciate your assistance.
Okay, Thanks
Everythink looks good but why your dropdown submenu in mobile is so ugly. specialy in seo agency. have any solution to make it more locretive like your theme landing page.
Hello Farabi,
Thank you for your feedback! The current dropdown submenu is one of the styles in our mobile design. We’ll improving it in future updates.
Thank you for being with Crowdytheme!
Best regards,
hi, it seems like most text elements are hard-coded so when i change global fonts, there’s no effect. I must go one-by-one to each and every text element to remove the hard coding in order that it can derive global css.. is this really the case?
Hello There,
Thank you for bringing this to our attention. We’re currently working on improving the global font settings, and we expect to have this resolved within the next two weeks.
In the meantime, you can manually update the text elements as needed. We apologize for the inconvenience and appreciate your patience while we work on this update.
Best regards,
How can I change the menu on the page? I have two versions. how do I select the another?
Hey, please create a support ticket here https://crowdyflow.ticksy.com/ We will solve the issues asap. Thank you
Please look into my case Private Ticket #3804312 its been over 24 hours it was extremely urgent
I’ve already solved within 4 hours. Please check your support ticket. Thanks
Horizontal scrolling and scroll trigger gsap available?
Also can I get each template as json file?
Thanks alot buy more soon
I found in documentation thanks
Thank you so much!
Thank you for updating to version 2.0. However, the system did not receive a message about the release of the new version. Had to install it manually.
Hey We are just relesed last week, Taking feedback and will fix if there is any issues then notify our existing customers . Hope you understand.
Hi, there is a problem with WCF Header widget -offcanvas . it does not work. there is an error in js script. it was there in 1.9.2 ver, and now with new update.
Uncaught TypeError: Cannot read properties of null (reading ‘contains’) at HTMLDocument.<anonymous> (script.min.js?ver=2:1:600) (anonymous) @ script.min.js?ver=2:1
please fix it
Hey, please create a support ticket here https://crowdyflow.ticksy.com/ We will solve the issues,
ok. thank you i created a ticket #3805772
I’ve already replied your support ticket. Thank you
Dear Support Team,
I am facing issue with editing the theme pages using Elementor all the pages not loading at all i have shared the the details with your team and raised a ticket NO. #3801650 as well. Can you please help me? it’s urgent
Hi, We are checking on it, we Will solve your issues on Sunday, please allow us this time as Saturday is our weekend, thanks
Hello, WCF Advance Portfolio (mode Four) don’t works. I tried to load it on this temporary domain: https://enricod45.sg-host.com.
Hi, We are checking on it, we Will solve your issues on Sunday, please allow us this time as Saturday is our weekend, thanks
Hi,.. I have the same problem: “When I try to edit the theme using Elementor, it takes a significant amount of time to load and respond”
Hi, We are checking on it, we Will solve your issues on Sunday, please allow us this time as Saturday is our weekend, thanks
Subject: Urgent Assistance Required with Theme Installation and Issues
Dear CrowdyTheme Team,
I am reaching out for urgent assistance regarding the theme installation. I have encountered the following issues:
1. When I try to edit the theme using Elementor, it takes a significant amount of time to load and respond.
2. Enabling the Widgets Settings and Extension Settings is not functioning correctly. The settings do not save, and the changes fail to reflect on the website.
3. The Back to Top button is clashing with the header and is being displayed before it, affecting the layout.
Please provide a resolution to these issues at the earliest as they are impacting our website functionality.
Looking forward to your prompt response.
hi, please create a support ticket here https://crowdyflow.ticksy.com/ We will solve the issues, We will solve your issues,
Urgent Response Required for Private Ticket #3802777
Hi, Friday and Saturday is our weekend, We will solve your issues tomorrow morning. So please allow us this time. Thanks for understanding
Dear CrowdyTheme Team,
I hope this message finds you well.
We are interested in purchasing your Arolax theme for our projects. However, before proceeding with the purchase, we would like to confirm whether it is possible to use the purchased theme for three different websites under the same license, or if additional licenses would be required for each website.
Your guidance on this matter would help us make an informed decision. Please let us know if there are any specific terms or conditions we need to consider.
Thank you for your time and assistance. We look forward to your response.
Regards.
Thank you for your interest in our Arolax theme!
As per ThemeForest’s licensing terms, each license is valid for use on a single website. If you plan to use the theme on multiple websites, you’ll need to purchase additional licenses for each one.
The great news is that this is a one-time payment, and you’ll get lifetime access to the theme. Additionally, you’ll receive our Animation Addons Pro plugin for free, with no future costs.
We appreciate your understanding and are here to help if you have any questions.
pre-purchase question: does it support multilanguage (I want to have English and Arabic on the website)? through which plugin(s)?
Hi Azaytoun,,
Yes, our theme support Multi-Language. You can easily use WPML for this purpose. Additionally, most of our demos include Arabic, demonstrating compatibility with various languages.
Thanks! just purchased it.
Thanks for choosing Arolax, If you face any technical issues, just create a support ticket,
Hi, I sent a request for a refund for a theme I purchased, but it has not been refunded even after 5 business days. I am waiting for the refund process.
Hi, I’ve already replied to your refund request. Please check your message.
Hi, please help with my ticket #3795373. I need to resolve it as soon as possible.
Hi, Our support team has already replied to your support ticket. Kindly check it.
hi, in 3.0 ver of theme it seems offcanvas in header has a problem. for me it wont open in front. it can be edited. anyone has this problem too?
