50 comments found.
can anyone reply on ticket, its been 2 days no one answered
Thank you for your patience. I sincerely apologize for the delay in response – we had some holidays and our team wasn’t available full-time. We’re now back to our regular schedule, and I’ll be assisting you further with the homepage slider issue so that it works correctly, just like in the demo. Kindly check the ticket reply and provide us with the requested details to resolve the issue as soon as possible.
I’m trying to import the demo content, but after some secs, I’v got a message:
Import Failed Whoops, there was a problem importing your content. Import Failed Error: error (404)
What can be the problem? Need to solve as fast as possible
Hello,
I apologise for the delay in response.
For faster and more organised assistance, we kindly request that you submit a support ticket through our official support portal: https://creativedigitalhelp.freshdesk.com/support/tickets/new
Our support team responds within 4 to 24 hours, and we’ll make sure to resolve the issue for you as quickly as possible.
Thank you for your understanding!
Best regards, WordPressRiver
Hi
can i use translatepress plugin with RTL to use multilingual ( 2 languages) with this theme
Thanks
Hi! Apologies for the delay in getting back to you — we were away for the Eid holidays.
Yes, you can definitely use the TranslatePress plugin with our theme to create a multilingual site (2 languages). We’ve included a .pot file and added the necessary language functions in the functions.php file, so the theme is ready for translation.
However, please note that the theme is not RTL-compatible by default. If you plan to use RTL languages like Arabic or Hebrew, you might need to apply some custom CSS for proper layout and alignment.
Let us know if you need any help setting it up. We’re happy to assist!
Support is not good for this theme. I submitted my second request a couple days ago. They only respond to tickets after you submit a comment on this section. Please respond to my TICKET
We sincerely apologize for the delay in responding to your support request. Due to a higher-than-usual volume of tickets, our response times have been slightly impacted. However, we are actively working to get back to normal speed in the coming days.
Rest assured, your ticket is important to us, and we will address it as soon as possible. We truly appreciate your patience and understanding. If there’s anything urgent, please share your ticket ID, and we’ll do our best to prioritize it.
Thank you for your support!
ticket ID #4239
Hi, we sincerely apologize for the delay. We have been experiencing a higher-than-usual number of support tickets, but we are actively working to return to our normal response time. We have now responded to all pending tickets in our support portal. Please check your ticket, and let us know if you need any further assistance. Thank you for your patience!
Hello, I’m having an issue with this theme. Just purchased and downloaded it with no issues. But when I click on the “edit with elementor” button it directs me to a “page was not found” page instead of the actual page editor. I’ve already submitted a support ticket.
Hi, Can you mention your ticket ID? Thanks
hello i have a problem with your theme firstly with the plugins after uploading the theme and secondly with the demos landing pages they dont want to upload in the site so i want a solution for this problem or a refund if i can
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced with our theme.
We’re here to help you resolve these issues as quickly as possible. To assist you better, we kindly request you to provide a detailed explanation of the problems you’re facing—specifically:
1. The exact error messages or issues you encountered while uploading the plugins.
2. Any error notifications when importing the demo landing pages.
3. Screenshots of the issues for better understanding.
Please create a support ticket via our Support Portal (https://creativedigitalhelp.freshdesk.com/support/tickets/new ) and include these details. Our dedicated support team will review your case and work closely with you to resolve the problem promptly.
Rest assured, we are committed to providing a solution. If, for any reason, the issue cannot be resolved, we will guide you through the refund process as per our policy.
Thank you for your patience, and we look forward to assisting you further!
Best regards, The Support Team
I want to use one page version how do I use? I imported https://wpriverthemes.com/aveit/op-corporate-business-h7/ as demo but one page is not found
Hello, Thanks for choosing Aveit WordPress Theme. Please create a Support Ticket via https://creativedigitalhelp.freshdesk.com/support/tickets/new Our Support Team will definitely help you, Thank You
I’m thinking to buy this theme, but I can notice that the footer is the same of every of your video. Can that actually customise?
Thank you for your interest in the Aveit WordPress Theme.
To edit the footer, please use the Aveit Core Options provided within the theme. If you encounter any other issues or need further assistance, feel free to create a support ticket through our Support Portal: https://creativedigitalhelp.freshdesk.com/support/tickets/new Our team is here to help and will respond promptly.
Thank you!
Even with the initial installation, the theme gives an error and cannot be installed. I put in a refund request.
Thank you for reaching out to us regarding the issue with your theme installation. We apologize for the inconvenience you’ve experienced.
To assist you further and resolve the error with the theme installation, we kindly request that you create a support ticket via our support portal at https://creativedigitalhelp.freshdesk.com/support/tickets/new. Please provide your Wordpress login details within the ticket so our team can investigate the issue thoroughly and provide you with a solution as soon as possible.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Mohamed Ridhwan
In the section boxes each word has a capital letter, in my language (Italian) this is a problem. How can I make them lowercase?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Our team will definitely help you, Thank You
I’m having some issues with increasing the logo size on the header, can anyone assist please?
Hello, Kindly create a Support Ticket Via our Dedicated Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) We apologize for not getting back to you sooner. Due to a high volume of support tickets and some of our agents being on holiday, we could not respond promptly. We understand the frustration this may have caused and assure you that we are working diligently to address the situation and provide the assistance you need. Thank you for your patience and understanding.
The theme files are broken, purchased the theme just because of the Demos, and they couldn’t upload, they tell me that the issue is Hosting, but it’s not, the hosting support tried everything to resolve the issue, but the issue is with theme files, they’re broken and couldn’t upload. It just keeps loading forever. I asked for a refund, and no answer.
Sure, You can get a refund without any worries!
https://themeforest.net/refund_requests/newThis is the worst template I’ve ever ran into, importing demo content since yesterday like forever, keeps loading without success. http://wealthconcept.ng/ Just stand still since and I’m to deliver the job today.
Please reach us via support tab!
No response, no installation, please refund.
Please reach us via support tab!
I asked questions on you July 29th, 2023, but I have not received any reply yet from you. I don’t understand why you have not replied to my questions.
Please let us know your TICKET ID?
Where can I edit the text, “Country man his pressed shewing. No gate dare rose he. Eyes year if miss he as upon”, under of appointment form for OP IT Solution H4 of Aveit?
We are replying you on support portal!
I know that, but I left a message here because you don’t respond when I leave it in the support portal.
Continue on portal, We are not going to respond here in future, Thanks!
Can I have a child theme?
Hello, You can Request a Refund Via https://themeforest.net/refund_requests/new Thanks
Can someone please tell me what to put in the footer for the newsletter to work I have been waiting 2 weeks
I went to the theme editor and clicked on the footer V1 and found the form (see attachment). I think I am supposed to add the information where it says <form action=”#”> is that correct? and what do I replace the # with and do I need to include the quotes?
I see there is an update for 7/19/2023 but that update says I would be replacing 4.0 with an older version 3.0.1 is that correct?
We have removed the newsletter on the footer from the recent update!
Is the new update 3.0.1? I am asking because when I installed it and it unpacked it said I would be replacing version 4.0 with 3.0.1 is that a mistake
No, Not a problem! You can update it!
How can I tell what version I am on the theme images says version 1. When I did the update it said I would be replacing version 4.0 with 3.0.1 is that a mistake? I love this theme for what I am doing and have been waiting for weeks for answers. I understand the footer autoresponder has been removed. What is relacing that? Also again how do I know what version I am using if it tells me I using an older version?
Automatically the plugin will notify you for newer versions!
Hello. Can someone reply to my tickets, I haven’t received any replies for three weeks now?
We are replying you on SKYPE!
Hi I am trying to install a 1 page demo theme using the demo importer but get the following error everytime:
An error occurred while fetching file from: https://wpriverthemes.com/import/aveit/data.xml! Reason: http_request_failed – cURL error 28: Failed to connect to wpriverthemes.com port 443 after 5201 ms: Couldn’t connect to server.
Can you advise, i need to do this ASAP as i have a very tight deadline.
Please try manual demo import! https://ridhwan.gitbook.io/wordpressriver-themes-help-center/theme-setup-and-demo-import/manual-demo-import
Hi this does not work either it times out after ten minutes of trying. It is the latest version of WP i have installed.
We have tried everything and cannot get any of the demo templates to load
Our theme don’t have any problem, check with your hosting provider!
Hi!
I would like to change the icons that are currently being used, the flaticon ones, but I don’t know the list of these. Could you provide it to us? I don’t want to use de fontsawesome as they are very limited in their free version.
Regards
Unfortunately we don’t have flaticons, You can choose over 1600+ Icons from https://fontawesome.com/v5/search?m=free Just paste the icon class name, That’s it!!
But they use them at home https://ibb.co/BthFhKy
Fflat-icon is not like fontAwesome or any other open-source icon where you will able to use all icons. it’s premium and you will able to collect max 250 icons at a time. already have some icons but if you want to use the icons of your choice you must collect them inside your font collection. please watch this https://www.youtube.com/watch?v=jk29xOIT5WI. this video will help you to understanding the process.
Thanks 
Hello, I am having trouble with the One Page IT Solution Demo.
The theme recommended installing Elementor page editor, but the page seems to be requiring WP Bakery.
I tried creating a ticket, but the recaptcha seems to be loading forever.
Please can you help?
Thanks for reaching out on Skype Chat, We have resolved your issue!
How can I use my own icons? The website you introduced does not have any of the icons I want. such as the Photoshop and After Effects logos
You can choose over 1600+ Icons from https://fontawesome.com/v5/search?m=free Just paste the icon class name, That’s it!!
We are happy to help you kindly create a support ticket at https://creativedigitalhelp.freshdesk.com/support/tickets/new
Thanks
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