Hi, I’ve been using your theme for almost a year, and it’s been a huge help to me because of its attractive design and ease of use. However, over the past week, we’ve been experiencing issues with the appearance of several features, particularly the header slider and testimonials. This seems to be related to the Agencium plugin, which can’t be updated through the plugin menu. We’ve tried disabling the plugin, but now it won’t activate because it has to be updated before reactivating it (and we’re having trouble updating it xD).

We understand that our support period has ended, but since this is a key part of this theme’s functionality, we really need your help to get our website back to working properly.

Thank you, and keep up the good work.

Good day This Template looks amazing, If i slide over the home page Background picture, it squeeze the Picture, is it possible with any picture?

Hey I can’t change header logo, can you please help?

BUG: logo not changing at all. Aways showing the theme logo. Deleted all the pictures, now do see only page title.

BUG:

Top webpage’s blocks/sections disappear if you try to reach another part of the web by URL: .../#ID

you can just assign to some div ID “test”, and in browser address bar type: .../#test, you will see that all the top blocks/sections from the web page disappear..

I’m getting this message:

Your theme (Agencium) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again. ​I have the most updated version of the theme. This is actively affecting my site on the checkout page. The email address field is now missing and visitors cannot complete a purchase.

Hey! We have a problem with the slider on the landingpage, it is completely bugged on IOS systems. Is there any update available?

Is it currently safe to update Elementor and plugins to the current builds, or will they cause issues as the theme hasn’t been updated or tested for compatibility issues?

Hello, i purchased the theme long ago and i love it, but now very recently i can’t make any change on the elementor panel because i get a 500 error. I have sponken with my hosting and the error they found is with the plugin agencium. I didn’t make any change on the web recently or any update. It was all of a sudden. Can you help me solve it?

The error is: PHP Fatal error: Cannot redeclare Agencium\Widgets\slide_render_plain_content()

Thank u

​Dear Artureanec team,

I’m aware that this is not the official way to contact you, but after purchasing the theme, your support system no longer allows any contact after three months — which is very frustrating, especially now that the theme is not working at all with the latest version of Elementor.

We are receiving the following error: Warning: Illegal offset type in isset or empty in /wp-content/plugins/elementor/core/files/css/base.php on line 794

We have been using the Agencium theme on our company website since the end of 2023. We love the design and have been very satisfied with it until now.

After the most recent Elementor update, the website completely broke. Our developers tried to fix it temporarily by removing the problematic Elementor section. The site now loads, but the layout is broken and incorrect, which is unacceptable for a professional business.

We searched the issue on Google and saw that other users are experiencing the same problem. We urgently need your help. What is causing this issue, and how can it be resolved?

Hi, how can i customize the GO ON TOP button icon? Thank you

Hi, when I launch the demo data import process I get this error even though the import.xml file (at that URL) is correctly reachable. How can i solve? Thank you.

An error occurred while fetching file from: https://www.*******.com/wp-content/themes/agencium/core/import/import.xml! Reason: 404 – Not Found.

Hi, I have a problem alignment in the frontend, I think is the same that the user mcreativedept was reporting you one month ago. I am trying to fix it but I’m not able to. Apparently, it’s more complex that I thought.

I have already updated the theme and plugins, already cleaned the cache…

Please tell me what to do or how to fix it. Any assistance or pointers would be greatly appreciated!

I have a problem with the burger menu. While it opens on some pages on other pages it doesn’t open. How can I resolve this problem? thank you

Hi, I met a problem which is the website alignment is gone, I have check both frontend and developer end, on developer end is fine but at frontend the alignment gone. I have try deactivated the plugins used and the problem still occurs. We have found its an issue with theme and content, and may need your side help to detect the problem and solve it.

I understand that my support period has expired, but since this seems related to the basic functionality of the theme, I have sent an email to you and was hoping you might guide me on how to resolve this issue and restore my site’s design to the way it was. Any assistance or pointers would be greatly appreciated!

I have been a long-term user of your theme, and I must say it’s truly impressive. It has worked seamlessly without any glitches, and I appreciate the effort that has gone into its development.

However, I’ve recently noticed that after using the theme for over a year, some elements on my site seem distorted. I have been diligent about updating all plugins and the theme regularly, but the issue persists. From what I recall, this started occurring after one of the more recent updates (possibly the second-to-last one).

I understand that my support period has expired, but since this seems related to the basic functionality of the theme, I was hoping you might guide me on how to resolve this issue and restore my site’s design to the way it was. Any assistance or pointers would be greatly appreciated!

Thank you for your time and for creating such a great product.

Great theme

Hi, I am waiting for a reply to ticket #14094, thank you.

Hi I purchased this theme a few months ago and just now decided to use it. Im encountering an error with woocommerce where on the product data it only shows blank/white I cant see the details. The theme is up to date as well as woocommerce. I submitted a ticket as well and waiting for a response. Need assistance as soon as possible.

Hi there, which Elementor Version do you suggest? With the latest one crashes always (wp-content/plugins/elementor/core/files/css/base.php). Thank you! So I can manually rollback, I just need to know the version that you suggest. Example: https://tedxbellinzona.ch/about/