20 comments found.
I couldn’t find anything on mobile in the documentation except for mobile menu.
Hi there,
Please post a ticket in the support forum with screenshots, your website URL, and temporary login access.
I will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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How do I change the footer? And I somehow managed to lose the menu. Or well let’s say it shows up differently now. How do I get the menu back and actually edit the menu that was already on the minimal theme demo?
https://www.hinterderstimme.deHi there,
The footer uses the Content Block system, so you can edit it with Elementor.https://wolfthemes.ticksy.com/article/12792/
Be sure that Content Blocks are enabled in the Elementor settings: https://wolfthemes.ticksy.com/article/20209/
The menu is generated automatically based on your container’s name. All info here:
https://doc.wolfthemes.com/theme/notescape/#onepage
Additionally, you can choose the menu layout in the Customizer > Navigation tab. Note that this option can be overwritten on individual pages, in the page options below the WordPress editor of your page.
I hope I covered all your questions!
Best regards,
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thank you very much. can I edit that actual menu? Because I can’t find it in the menu under appearance.
sorry, I need an answer please. this is the last thing I wish to fix on the menu. need to add some items. and the link you gave me does not tell me where the menu actually is.
Please refer to the previous link about one-page menu in the documentation.
I hope it will help.
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I get that. I like the menu it created I just wanted to edit it, so you can’t edit it? I have to create a new one? Because in the documentation it just shows how to turn it on and off, not how to actually edit it or where.
If you use the “One-Page” menu option, the menu items are automatically generated and ordered based on your sections, the containers that have a name assigned to them, as explained in the doc. So the navigation displayed is not from the admin menu panel.
Alternatively, if you want more flexibility, you can disable the “One-Page” menu option and then create the menu yourself in the Appearance> Menu panel. In this case, for the scrollable sections, you must set the section anchor and set the “Scroll” menu item option. https://d.pr/i/FpJFqjI hope it will help.
Kind regards.
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I’m using the minimalist demo, which seems perfect for my needs, but where do I change the size of the logo/name font, because it is cutting off my name, I guess because it is too long, being that it is 12 characters.
Hi there,
You can adjust the logo max width in the Customizer> Logo panel.
If you use the default logo with text, I suggest adjusting the font size.
You can add this CSS snippet in the customizer CSS tab, or in your child theme style.css file.
.logo-text-{
font-size:18px;
}
For more help, feel free to post a ticket in the support forum with your website URL and login info. I will get back to you as soon as possible!
https://wolfthemes.ticksy.com/
Kind regards
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Perfect. Thank you so much!
Bought the theme again for a second site. I’m getting link expired when installing the zip (parent).
Hi there,
Thanks a lot for your purchase! The ‘link expired’ error typically indicates that your server’s upload limit is too small for the theme file. The easiest solution is to install via FTP, but I recommend increasing the upload limits on your hosting to match the recommended Server requirements https://wolfthemes.ticksy.com/article/11651/Alternatively, contact your hosting provider and ask them to increase the PHP upload_max_filesize to at least 128M.
I hope it will help
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Hello, the Wolf Core plugin seems to be incompatible with Elementor now, getting white blank screen on live site when both are activated.
Hi there,
Be sure to activate your extension plugin using your theme purchase code. You will find more info here: https://wolfthemes.ticksy.com/article/13268/ For more help, please post a ticket in the support forum with your website URL and login info. I will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Thanks!
Hi, we bought the theme and everything worked fine on https://mackmusic.nl , but suddenly we get an error and half the site doest work properly anymore:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wcvs domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/u154673p413690/domains/mackmusic.nl/public_html/wp-includes/functions.php on line 6121 Login
Can you please help us.
Hi there,
The debug message is output by the WooCommerce Variation Swatches plugin and not by the theme itself (or a plugin developed by me).
I suggest contacting the plugin developer.
That being said, this PHP debug message is harmless if you’re not coding. For a production site, it’s best to disable debug mode so they don’t show up to your visitor.
I hope it will help.
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Hi just a question. Could be at the menu also a link to other page (not onepage)?
Hi there,
Yes, it is possible to create a mixed menu with both internal scroll link and external standard link.
I hope it will help.
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Getting the error: An error occurred while fetching file from: https://updates.wolfthemes.com/notescape/demos/main/content.xml! Reason: 202 – Accepted. when trying to import demo data. Trying to manually import is NOT going well. I need help.
Hi there,
First, here is some information about importing the demo content
https://wolfthemes.ticksy.com/article/11680/
For Elementor be sure that the “Container” feature is enabled (Elementor settings > Features) https://wolfthemes.ticksy.com/article/20209/
In case, you want me to take care of everything for you, I provide installation services: http://wolfthemes.com/services
For more help, please post a ticket in the support forum. I will respond as soon as possible!
Kind regards.
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This response fixed my issues. Amazing support. A++ Thank you!
You’re welcome! Glad it helped.
If you like the theme and my support service, a quick rating in your ThemeForest downloads section would mean a lot to me. Thank you for your support!
Kind regards.
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One final lingering issue … Wolf Playlist Manager plugin will not install or activate? Ive downloaded and installed – but it doesnt allow me to activate (screen goes blank) and the plugin never shows up in the installed plugins
Hi there,
Maybe the plugin zip file wasn’t uploaded correctly.. please post a ticket in the support forum with your website URL and temporary login access.
I will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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It was not checked off. I copied the screenshot and copied all the checked boxes. Are all your themes the same? So if I purchased a different theme, the build and layout would be the same as far as the backend? I already have gone through the learning curve and do not want to have to do it again if possible. Thanks!
If you switch to another theme, the Elementor settings will remain the same, so you won’t need to reset them again.
Kind regards.
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Submitted a support ticket and got a reply but the article I was referred to did not solve my issue. Support is taking more then 24 hours and you do not reply over the weekend so I would like a real.solutiin. I attached acreenshots and am almost done customizing this theme but due to support taking so long to reply its been about 2 weeks to get this customized. Prompt replies would be appreciated. Hung answered but no one has replied since. I did exactly what the article said and it did not work.
Hi,
Thanks for your patience.
First, I wanted to thank you for reconsidering your review. There was a lot of work put into this theme and a bad rating from the start would have impacted sales and I think, as the author of the theme, it would not have been deserved.
For reasons I wouldn’t explain here, Hung couldn’t reply to tickets for a few days and I wasn’t aware of it.
This made the forum less efficient during this period.
However, all the tickets you have posted have been processed. Please understand that we have to reply to everyone, so please be patient if you don’t get a reply immediately.
I will check your ticket right away.
Talk to you soon
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Checking it now.
Was not checked. Replied to make sure I have the rest of the settings correct since it did not do it during the demo.
Submitted a few support tickets 4 days ago and still no reply. If I could get a reply ASAP that would be appreciated.
Hi there,
Thanks for your patience. Note sure why you didn’t get any reply.
I will reply to your tickets right away
Kind regards.
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Awesome theme! Best group to make things that I have ever come across! It takes a minute to figure everything out, but eventually I found where everything was on my own. It was well worth the learning curve. I appreciate the recommendation for Site Ground. They will also install the theme for free, as they have a partnership with Theme Forest. Do not use outside of recommended hosts. Namecheap had so many restrictions that we cancelled and went to siteground. I spent 4 hours with namecheap and then when we went to siteground they had everything from signup to installation running within one hour.
Hi,
I’m glad to hear that! Indeed most of the issues one may encounter are directly related to the quality of the hosting service provider.
I have tried to explain that for years but most people go to cheaper solutions. As I can understand the need for an affordable service, it is unsuitable for a professional website with decent content.
And yes, Siteground is the way to go for a good hoster.
Anyway, I’m glad you’re satisfied with the theme!
Have a great week end.
I sent a email with a question. When you have time can you please reply.
I’ve tried the theme on multiple installations using wpengine, but i get a white screen each time. The only time the white screen dissapears is if I deactivate the elementor plugin which breaks the theme.
Hi there,
The theme demo is on a multi site install so there must be something else that causes the issue.
I will need further details to be able to help you. Be sure that your WordPress installation, theme, and plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL, and temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Join the newsletter to get the latest news and offers.
Also, please update to the latest version that fix an issue with the latest version of Elementor and the eazy loading image feature.
You can also send me an email to help@wolfthemes.com
I hope it will help.
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Just downloaded and re-installed the theme again (as well as the child theme). Still the same white screen. I also submitted a ticket.
Perfect talk to you soon!
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The error was with the HOST and not the theme. It has been resolved.
Glad to hear that. Thanks for your feedback!
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Hello, I have purchased the additional installation service on top of the theme purchase. I received an auto reply for login info but got an error message that the email inbox was full. ‘mailbox is full: retry timeout exceeded’
Hi there,
I won’t be able to help you with you email issue but I received your email and I will get back to you soon.
Kind regards.
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Need some help
Hi there,
I think we’re already in touch by email.
Talk to you soon!
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Congratulations GLWS 
Thanks a lot!
Good luck!
Thank you!
Nice Work, Congratulations GLWS
Thanks for your support!
Great Work, Congratulations GLWS
Thank you!
