315 comments found.
hello , how can i change img for social-sharing (facebook ) , she take by default logo of website , but i want him to take iage of article
Hi hamzawac,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, TS product deals element not working. why ?
Hi solemninforech2015,
Please watch the video at the link https://www.youtube.com/watch?v=XtbQQH400Vg&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=9
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi question how to edit the and re arrange the arrangement of this https://palevioletred-bee-365315.hostingersite.com/wp-content/uploads/2025/02/Screenshot-2025-02-23-141536.png
Thank you!
Hi mark19890512,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
hello , why your multilingual and multicurrency feature not showing on my homepage after buying your theme please show me how to enable this feature
Hi leafninjauchiha,
Please read the article at the link https://skygroup.ticksy.com/article/11782/
Also, please change your rating on the Merto theme. We supported you in the previous message. Should your comments are unfair to us and affect our business
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. this is shows what to do
Hi seemaanshika12,
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, I want to buy a theme, but I also need a design in figma. Do you have it ?https://themeforest.net/item/merto-multipurpose-woocommerce-wordpress-theme/54795389?_gl=1*lmv9kz*_gcl_aw*R0NMLjE3Mzc4MjU1NDUuQ2p3S0NBaUF0Tks4QmhCQkVpd0E4d1Z0OXlVZTVkY3NpTndmeDI5YnVaMFNxaDY2RkpvM0NlVEptV0ZKYktWQTZFazFlVHpzaDZWcEJSb0NiMmNRQXZEX0J3RQ..*_gcl_au*NTcwMjE5NzgyLjE3MzcxMTI4NDg.*_ga*MTM4MTcwNzAxMC4xNzM3MTEyODQ3*_ga_ZKBVC1X78F*MTczOTk4ODU3NS42NS4xLjE3Mzk5ODg1ODguNDcuMC4w&_ga=2.28833340.1676868967.1739804079-1381707010.1737112847&_gac=1.258564600.1737825512.CjwKCAiAtNK8BhBBEiwA8wVt9yUe5dcsiNwfx29buZ0Sqh66FJo3CeTJmWFJbKVA6Ek1eTzsh6VpBRoCb2cQAvD_BwE
Hi Vardan_1991,
Unfortunately, we can’t provide the design in Figma for you. Because it is owned by another and copyrighted side
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
How to adjust responsive settings on product listing page or shop page . they are not created with elementor so how to change the responsive behaviour
Hi alwinshajut,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
the site seems to be broken after installing, can you help?
Hi effe1987,
We have replied to your ticket. Please recheck it.
Best regards,
hi why there is missing files
Hi seemaanshika12,
You may install the incorrect package. If you download the All files & documentation package, you will need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
why dont you answer my question, does your pre built theme mega menu text not support editing, because you always tell me to add new mega menu , because i am beginners , please explain me, and i have one question is licence key and purchase code are same
Hi leafninjauchiha,
1) If you want to edit the Mega Menu, you go to Mega Menu > select and edit the available mega menu ( or your mega menu ) in Edit with Elementor ( see the screenshot at the link https://prnt.sc/gxxpT6RF-Q3m and https://prnt.sc/UHXuTWJQzoTJ ). Then you can modify it based on your requirements
2) About the activating the Revolution Slider key, please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Note: Please don’t duplicate the comment with the same question and don’t add the purchase code here
Have a nice day!
you send me video about how to add mega menu,menu,vertical menu, i have question about how to edit your theme mega menu , becuase you already provide mega menu and i need to edit its text , is that possible , if not then what should i do
Hi leafninjauchiha,
If you see the video that I send you in the previous message, you can add/change the mega menu based on your requirements.
Please follow the video at the link https://youtu.be/bYAlgJ4cvZU?si=jpBH3M7ZqFc64h53 or read the document at the link https://docs.theme-sky.com/merto/#menu.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Note: Please don’t duplicate the comment with the same question
Have a nice day!
why it shows licence key , if i add new mega menu and in bottom it shows unlock all feature and show me to enter licence key and if i enter my purchase code or key , it does not show any response, why
Hi leafninjauchia,
Because you can install and use the Merto theme without activating any license keys
If you want to add the mega menu ( you don’t need use the Elementor Pro ), you only watch the video at the link https://youtu.be/bYAlgJ4cvZU?si=jpBH3M7ZqFc64h53 or read the document at the link https://docs.theme-sky.com/merto/#menu.
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
how to edit mega menu categories and subcategories
Hi leafninjauchiha,
Please watch the video at the link https://youtu.be/bYAlgJ4cvZU?si=2-bFUVv1dajEyfGl, https://youtu.be/65--f8fR1xw?si=OpiFsulBGYquJgQX and https://youtu.be/rGp0Fy9rt_k?si=Q007QPgj89LBuOEW.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
if i want to edit my mega menu section or vertical shop by categories section , it does not show any edit option,
Hi leafninjauchiha,
Please watch the video at the link https://youtu.be/bYAlgJ4cvZU?si=2-bFUVv1dajEyfGl, https://youtu.be/65--f8fR1xw?si=OpiFsulBGYquJgQX and https://youtu.be/rGp0Fy9rt_k?si=Q007QPgj89LBuOEW.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
how to edit mega menu on this theme, and how to change its items or list provided by your theme , 0n this mega menu
Hi leafninjauchiha,
Please watch the video at the link https://youtu.be/bYAlgJ4cvZU?si=2-bFUVv1dajEyfGl, https://youtu.be/65--f8fR1xw?si=OpiFsulBGYquJgQX and https://youtu.be/rGp0Fy9rt_k?si=Q007QPgj89LBuOEW.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Currently, I can filter products by brand (e.g., selecting “Samsung” shows all Samsung products). However, I need a more specific filtering system:
What I Need: I want to display a category page, such as A/C (Air Conditioners). Inside the A/C category, I want to filter by brand (e.g., Samsung) and show only Samsung Air Conditioners. Right now, selecting a brand shows all products from that brand across all categories. I need it to work within the selected category only. Questions: Does the theme support this type of filtering? Is there a built-in option or widget to achieve this?
Hi alwinshajut,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
1. I am unable to make modifications to the single product page template 2. I cannot find any documentation addressing single product page customization
Could you please: - Provide documentation for customizing the single product page - Guide me through the steps needed to make changes to this template - Share any relevant code snippets or settings I should check
Hi alwainshajut,
To change the product details layout, please watch the video at the link https://www.youtube.com/watch?v=RlzAVpp6fo8&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=7
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi I need to update theme. the message I got is “Your theme (Merto) contains outdated copies of some WooCommerce template files.” Please guide me step by step. Thanks
Hi phoneteq1,
To update the Merto theme, please read the document at the link https://docs.theme-sky.com/merto/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, how are you?
I have a problem with the theme Merto; I need it in Spanish. I have already translated some parts, but there are others that I really can’t find where to change.
Example: “In stock” (single product) / “Add to wishlist” (single product) / “Account, login, register” (header) / “Categories” (single product)
If you could help me with this, I would really appreciate it.
Page: https://ilumiled.cl/
Hi Mariie08,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have just written. Thanks!
it does not install on my wordpress, it shows theme installation failed
Hi leafninjauchiha,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi leafninjauchiha,
We just wanted to check in and see how things are going with the theme. Is everything working well for you, or is there anything we can help you with?
If everything is fine, we’d really appreciate it if you could update your rating, as low ratings can have a big impact on our business.
Thank you so much for your support. Wishing you a Merry Christmas and a Happy New Year!
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