4637 comments found.
Hi
I newest ella download i did not find RTL folder or RTL theme does it works automatic as your RTL does not have any documentation ? just have one which says there there is a separate theme file for it and its not there
Hi there,
Thank you for reaching out,
To enable RTL layout, you can go to Theme settings -> Multiple Languages -> Layout right to left -> enable this option: https://prnt.sc/EbNLDHqsrStl
Also, you can follow the instructions here: https://halosoft.gitbook.io/ella-documentation/theme-settings/theme-language/how-to-set-up-multiple-languages
Hope this helps you.
I would like to know about this functionality – when someone does add to cart, page get automatically reloaded to checkout page. Is there any functionality in the theme where user can add multiple products from the same screen then there is a option to redirect to the checkout
Hi there, Thank you for reaching out, Currently, in Ella theme, there are only 3 options when you click “Add to Cart” ( https://prnt.sc/uwVZrJrwmYd2 ). If you would like to add multiple products then redirect to the checkout page, our theme does not currently support this functionality. If you have any questions, please feel free to reach out.
Are there any significant changes made from yesterday’s update?
Hi Friend,
Yes, we have updated the source to fix some issues with the theme. We will note it in the changelog so that you can follow.
Thank you so much.
Theme header menu getting updated to incorrect in the shopify navigation section i have different menu set but still theme is showing different menu after almost 5-10s . tried uploading the theme multiple time but same issue
Hi Friend,
We tested it on our demo and it works well. We would like to login your store to check. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you.
Thank you for your image. We will wait your ticket and help you check it.
will be able to create the ticket by tomorrow. Is there anything I can try to resolve this? please help
Hi Friend,
As we mentioned, because we tested on our demo and it works well, we need to login your store and then we will check the request for you.
01. You need to open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
02. Grant us login permission to login your store.
Thank you so much.
Hello,
I am working on some custom codes in the theme. I am still working on the Ella 5.1.0 theme. I know that my product info is loaded from snippets/product-template-grouped.liquid.
Now I need the template that calls that snippet. Can you indicate which template that is?
Hi there,
Regarding your request, we will need to log into your store to check and assist you further. Please open a ticket at our support system: https://halosoft.ticksy.com.
Don’t forget to grant login permission for us. Thank you so much.
I have been using Envato for over 15 years, and I have never encountered another company with such speed and attention. Since the first day, their services have amazed me.
Thank you so much for everything, you are wonderful.
I would also like to extend my thanks to Ms. Grace for her patience, speed, and services.
Thank you so much for your incredible feedback! It means a lot to us that our service has made such a positive impact. We’re also grateful for your kind words about Ms. Grace, she will be thrilled to know her efforts have been appreciated. Wishing you continued success in all that you do, and we’re always here for you whenever you need us!
Is there an issue with list-collections? I have successfully created additional collection templates and was able to customize them. However, when I created additional templates for list-collections, they are not showing up for me to customize.
Hi there,
Do you mean you want to create a template for the collection-list page, right? If so, currently, there is no option to create a template directly from the collection list in the dropdown. However, you can create a template for the collection list page by creating a template for a page.
You can go to Pages in the dropdown (https://prnt.sc/zUxgL6YyJsae) -> Create Template (https://prnt.sc/n-AhI8ON83Xr) -> Add the section “Collection List” (https://prnt.sc/sGav3kqR1d7b) and set up the page.
Hope this helps! If you have any questions, please submit a ticket via our support system: https://halosoft.ticksy.com/ . Our team will review and assist you accordingly. Thank you!
Hello, I need some help with my site. Can you please give me support. I can´t find where I can have a ticket support to solve my issues. Thank u. I´ll be attentive.
Hi there,
For support, please submit a ticket through our support system: https://halosoft.ticksy.com . Our team will review your request and assist you accordingly.
Thank you, and we look forward to assisting you!
Hi there sent an email to halothemes.team@gmail.com as the ticket won’t let me submit. Please check ASAP as it’s related to an iOS mobile bug issue with the menu and search.
Thanks.
Hi there,
We’re back in the office now and appreciate your patience.
We are currently checking your store and will get back to you soon with an update. Please keep in touch with us via email.
Hello team, do you provide a free trial period for your theme?
Hi there,
Thank you for your interest in our Ella theme.
Currently, we do not offer a trial program for Ella, as the Envato marketplace does not support trial tools. However, you can preview the theme before purchasing by visiting the link below: http://preview.themeforest.net/item/ella-responsive-shopify-template/full_screen_preview/9691007?_ga=2.203516624.1125186565.1678669429-2051096136.1650849302
And choose the homepage you want to preview here: https://prnt.sc/q7NP361uT5v3
Ella has 30+ homepage layouts available and will have +20 homepages will be released in the future. Multiple layouts and theme sections allow you to create a unique theme that suits your vision. Ella is fully compatible with Shopify OS 2.0 which was built from Dawn theme, and offers the maximum customizability.
To gain a clear understanding of our theme’s functionality and suitability for your needs, we recommend exploring our comprehensive theme documentation here: https://halosoft.gitbook.io/ella-documentation
Feel free to reach out if you have any further questions.
hello,i cant use newticket.. how i can put element image in to my post page? because I can only put it above and below. I want to insert it in the middle of the writing but it doesn’t work as if it’s locked. im using newspaper
Hi there,
We’re back in the office after the weekend and appreciate your patience.
For technical questions, please open a ticket in our support system: https://halosoft.ticksy.com/submit/. Our team will assist you accordingly!
In case your support item has expired, please choose the “Shopify Themes” category here instead: https://prnt.sc/c9o2Y69ANRcn
Thank you.
Hi,
It has a problem with the theme demo page/ theme preview. We are working with https certification and trying to resolve it ASAP.
In the meantime you can view our demo link here: http://themes.halothemes.com/marketplace/shopify-ella-ldp/
Thank you so much, HaloThemes
i have having with issues with button colours i can’t change. Please check https://kashmironlinestore.com. and Button Looks odd and and checkbox before buying please help me with also
Hi friend,
Our technical team will check this request for you. Please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly!
In case your support time has expired, you can open a ticket via Shopify category to get our support: https://prnt.sc/wiSyd3e-XJ2G
Thank you.
Version 6.7.2 index code did not relace, its showing error
Hi Friend,
We have updated the file code for this. Now you can follow this instruction to preset code: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#preset-for-home-page
If you have any difficulties, we are willing to help you.
Sorry for this inconvenience.
Thank you so much.
On the products/collection page the price displayed is the lowest price so if the lowest price is $0, which a lot of the products are because each product offers a free sample – then it will say starting from $0. Is there a way i can make it so that display price on the collections page is the same price as the price of the first variant of the product?
Hi there, It will require a code adjustment. Please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Our team will check and get back to you soon! Thank you!
Hello, can this work with Yournotify SMTP? https://yournotify.com
Dear friend,
We haven’t tested it with Ella yet, so we can’t provide you with an exact answer at the moment.
You can leave your email address or open a ticket at this link: https://halosoft.ticksy.com/ with the Presale category. In the future, if we complete the testing, we will notify you.
Thank you so much.
good morning I have a problem with the menu display on IOS mobile devices (especially with SAFARI Browser) The side menu once opened is not displayed, but it seems to stop in a sort of infinite loading.
How can I solve it?
We have detected an issue where certain functions do not work when reloading the page a second time on iOS mobile devices. Our team has quickly addressed this problem and released an update for the theme on Themeforest.
If you prefer not to update the entire theme, please go here ( https://app.screencast.com/Ks1Asnfmthq09?conversation=KertsVFA9UrQCx6fdwK6iv ) and edit the code, replacing it with this code:
document.addEventListener(“DOMContentLoaded”, function () { halo.init(); });
Also, we are very happy to help you. Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
I try your solution but with your code the problem is now also on android
Please help me
Please open a ticket at our support system: https://halosoft.ticksy.com/ Our team will help you accordingly! Thank you so much!
Hello, i have a pre-sale question, is it possible to show different pricing for different people? Means we want to show different pricing to retail buyers and different pricing to wholesale buyers. Basically we want to show wholesale pricing to people who have logged in and we have given their account some special permission. Is this possible in your theme? Also we want to add a custom calculator to calculate the numbers of Floor tiles needed. Basically we want people to add aera of their home and the calculator to show the number of tiles needed and to round off the total tiles.
Hi friend,
Thank you for your attention to our theme.
Our theme does not have this feature by default. However, our Dev team will check whether it can be implemented through custom coding for you.
Please submit a presale ticket at this link: https://halosoft.ticksy.com/ and choose category presale: https://prnt.sc/JLEIs_paW6oc and then our Dev team will check it for you.
We are currently celebrating a major national holiday – Lunar New Year – a time for our team members to reunite with their families and recharge for the busy days ahead. Therefore, our response times may be slower than usual. Our office is closed from Saturday, January 25th, until Sunday, February 2nd.
Does this theme have the Order notes field in checkout and how to enable it
Hi friend,
Check out page doesn’t have Order notes. Also, this page is from Shopify, not from our theme. Please contact Shopify to get their support for this page.
If you have any questions about our theme, we are willing to support you.
Thank you.
Why is the Grid 5 Layout (for collection page) not working. This must be a bug. please you need to fix it. https://prnt.sc/CxCo4On3_h7q
Hi friend,
Our technical team will check this request for you.
In case your support time has expired, you can open a ticket via Shopify category to get our support: https://prnt.sc/wiSyd3e-XJ2G
Thank you.
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