24 comments found.
Hi, I’m getting this error after activating the Charety theme: Uncaught Error: Class “CharetyZozoPath” not found in tgm-init.php on line 58.
It seems the CharetyZozoPath class file is missing or not loaded. Could you please check or provide an updated version of the theme that fixes this?
Thanks!
Did you use latest version of the theme. Please check it out and still getting error please post ticket in our support center. Thanks
Dear Support Team,
I purchased a theme from you about a year ago. At the time, I installed it on a subdomain. Unfortunately, that subdomain was hacked and later deleted, so it is no longer accessible.
Since then, I haven’t been able to use the theme at all, and now I would like to install it on my main domain instead. However, I’m facing issues activating or using it, and I feel like I purchased it in vain.
I also noticed that my support period has already expired, but I kindly ask for your help to resolve this situation without requiring me to repurchase support, since I was never able to properly use the theme I paid for.
I already submitted a ticket last Monday, and today I received a reply but without any real solution. This is urgent for me, and I would greatly appreciate your assistance in finding a way to use the theme I bought from you.
Thank you in advance for your understanding and quick support.
Best regards,
Please prove me your ticket id
Done waiting for your reply to help me use my theme
hello still waiting for you plz it’s URGENT
Please you can activate the token now….
it’s not activate
same situation
Please renew your support for further help …..
It doesn’t seem reasonable to pay $40 just to activate a theme that I already purchased for $60!!!!!!!!! I believe activation should be included as part of the original purchase. Could you please find a fair solution or help me activate the theme without requiring an additional payment?
You can activate it it wont be issue, we explained that for further help apart activation ….
I want to use use the license elsewhere, the theme is no longer in use for the orgiginal domain. How do I go about this?
Please deactivate in old website and register in new website. Also support was expired please renew the support….
I can’t access the old domain, it expired.
Please renew the support license code
That’s not what I am asking, my quedtion is: if the old domain isn’t accessible, files were deleted so I am unable to access the backend to deactivate it so I can use it on a new domain, what do I do?
Please renew the license code and submit ticket. we will help you sure
good day, I have purchased the theme but cannot register it. Can you point me in the direction?
Hi Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com. Thank you
The slider revolution plugin is not being updated. I keep getting vulnerabilities warnings because of outdated plugin. How do I fix this?
Please update theme first then update plugins…..
Thanks. Will do
Fine, have a nice day.
Hello, unfortunately my support has expired, but I would like to know if you can help me or update your theme. It is impossible to put ’’target blank’’ on your buttons in your features boxes. We can do this with clickable titles, but not buttons and this is causing me problems. I don’t know how to force links (buttons) to open in a new window with CSS, it doesn’t seem to be possible. Thank you for considering my message and for your help!
ok will update the theme with this feature soon…
Hi, this is a preorder inquiry. The image slider is not working properly https://elementor.zozothemes.com/charety/. Can you please check and fix this so we could present it to our client? Thanks!
Hi,
Sorry for that , plugin was deactivated that time, now it was working fine.
Thanks,
zozothemes
Hello, can I uninstall ibtania without breaking my website? Do you only use ibtania for the mega menu or is this application also used to build the theme? I want to delete it, because it always shows me a message to install ibtania theme and I clicked on the message by mistake and completely destroyed my site. So I want to make sure it’s not needed before I throw it away. THANKS!
ibtania it’s not our theme. Our theme is Charety and I’m not sure who install ibtania, whether you developer used for some reason or not? Please can you post the ticket in our support center with your website login details to check it out zozothemes.ticksy.com. Thanks.
It was installed when your theme was installed.
Sorry for the inconvenience. Something wrong in your end. Please can you post the ticket in our support center with your website login details to check it out zozothemes.ticksy.com. It’s new for us because from our end everything fine. Thanks for your understanding.
Bonsoir merci d’abord pour le travail professionnel de ce thème, et je demande si vous pouvez m’aider a changer l’image par défaut pour les autres pages telque: Blog, A propos, etc.
Yes you can easily change it, If you face any problems please post ticket in our support center https://zozothemes.ticksy.com/ we will help you immediately..
Merci, j’ai pus me débrouiller pour changer au niveau “Personnaliser”.
Replied via ticket , please check it…
Hello, would it be possible to add in the next theme update the space to insert the TikTok icon in the social media bar? Thank You!
Thanks for your suggestion sure we will add it in our next release. Thanks again.
Is anyone willing to give some free advise to a nonprofit? We’re having some issues with the responsive design on this theme. Info@SantaMaria-Cincy.org if you can offer help. Thanks!
May i know which theme are you using? If you use our theme please post ticket in our support center with your website login details else contact out live support to do the changes. Thank you.
Does it Support Arabic %100 RTL ?
Yes it’s RTL ready theme. Thanks
Please post your changelog.
Updated on theme description page. Thanks 
Can i use WooCommerce payment gateway for donations
yes you can use it…..
Sorry just to confirm, is it free, i mean if i buy the theme, will i be able to use WooCommerce or i will have to buy the pro version of your plugin https://wordpress.org/plugins/charitable/
Does WP Charitable work with WooCommerce? No. WP Charitable is a standalone donation and fundraising plugin and does not integrate with WooCommerce
But you can use WooCommerce for products , but it will integrate with charitable plugin…
Thanks for your response, it seems you misunderstood my question, we are building an ngo website in africa, and africans cant use your default payment gateway like paypal and stripe
So am asking now, we want to use Paystack payment gateway, can i use it for free or i Wil need to buy the pro version the plugin
sorry for misunderstood, it’s Available in pro version only not in free version.
Hi Team,
Thanks for the great work, We are trying to set the header and footer but its not working well, please see video https://www.dropbox.com/s/oclzv6khyh9xyc2/Screen%20Recording%202022-09-17%20at%2011.35.37%20AM.mp4?dl=0
Please let me know if you need anything from me to fix it.
Hi sorry for the inconveniences. Please can you post the ticket in our support center with your website login details to check it out zozothemes.ticksy.com. Because in demo it. s working fine. Thank you,
Hello , can we use woocommerce payment gatways to process donation ?
Please cehck here https://wordpress.org/plugins/charitable/
Where is your changelog? Your download package doesn’t even mention the version.
There is not major updates release yet. So still we didn’t add changelog. You can see changelog end of the each theme description page. thanks
Thank you for your quick reply, but what description page are you referring to?
There is no changelog on this page. I already looked there. I have searched the entire page for “changelog”. Where do you see it?
We add for next update. Thanks
Volunteer login is possible?
We can create. Thanks
Hi, possible to add cryptocurrency payments system? thanks
yes you can use third party plugin which supports crypto currency as payments …
Amazing project! This is really cool!
Thank you very much 