43 comments found.
“Critical Error” Eement Camp Pro is causing this. please review.
Hello,
We apologize for the inconvenience this has caused. We recently released an update for Element Camp Pro that addresses several compatibility fixes.
Please ensure you are running the latest version. If the error persists after updating, we would like to investigate this immediately. Please open a formal ticket on our support desk at https://themescamp.ticksy.com/ and include: 1- Your system environment report. 2- A screenshot of the error or the specific error log. 3- Temporary WP-Admin access (Please ensure you provide this securely within the private ticket).
We are here to help and want to get this resolved for you quickly. Kind regards
Hi Guys,
Think the ElementCamp free has an update to 2.3.6 and the PRO doesnt so it gives you a “Critical Error” on the site if you do update these.
Please check and release the correct version to update.
ERROR: Element Camp (free) and Element Camp Pro are out of sync (one updated, the other not)
Hello,
We apologize for the inconvenience this has caused. We recently released an update for Element Camp Pro that addresses several compatibility fixes.
Please ensure you are running the latest version. If the error persists after updating, we would like to investigate this immediately. Please open a formal ticket on our support desk at https://themescamp.ticksy.com/ and include: 1- Your system environment report. 2- A screenshot of the error or the specific error log. 3- Temporary WP-Admin access (Please ensure you provide this securely within the private ticket).
We are here to help and want to get this resolved for you quickly. Kind regards
demo is stuck. Many pages doesn’t work.
Kindly specify any. Thanks
Hi Guys,
Trying to create a single template for a portfolio as the theme does not include it well. Anyways, cant edit the portfolio via Elementor as the below error appears.
ERROR: Sorry, the content area was not found in your page. You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.
I’ve updated the latest theme, though is there a way to import or download your demo zip to try latest updated pages.
I believe the Single portfolio single is not included in any of your demo content right?
Also should I dont think I want to buy support to fix this issue.
Cheers Sam
Hello,
We apologize for the inconvenience this has caused. We recently released an update for Element Camp Pro that addresses several compatibility fixes.
Please ensure you are running the latest version. If the error persists after updating, we would like to investigate this immediately. Please open a formal ticket on our support desk at https://themescamp.ticksy.com/ and include:
1- Your system environment report. 2- A screenshot of the error or the specific error log. 3- Temporary WP-Admin access (Please ensure you provide this securely within the private ticket).
We are here to help and want to get this resolved for you quickly. Kind regards
Great theme overall, just one thing, is there a way to disable smooth scrolling on mobile? It’s causing scrolling issues
Hello,
We apologize for the inconvenience this has caused. We recently released an update for Element Camp Pro that addresses several compatibility fixes.
Please ensure you are running the latest version. If the error persists after updating, we would like to investigate this immediately. Please open a formal ticket on our support desk at https://themescamp.ticksy.com/ and include: 1- Your system environment report. 2- A screenshot of the error or the specific error log. 3- Temporary WP-Admin access (Please ensure you provide this securely within the private ticket).
We are here to help and want to get this resolved for you quickly. Kind regards
architecture demo preloader broken. you cant close the off canvas menu in creative-agency demo.All the sticky header menu items are invisible when you scroll past divs with white backgrounds. Great looking theme but im worried about bugs like this to buy
Hello! Please open a support ticket at https://themescamp.deskafy.com/ Regards
I have 6 months left on my support and when I enter the Purchase Code Verification, I get error message saying Unauthenticated. I’ve double and triple checked the purchase code and still get the error. how can I access support if it’s not accepting my purchase code?
Please contact via https://themeforest.net/user/themescamp#contact to help you. Thanks
Hello, Editing the homepage with elementor does not work. Eve after troubleshooting.
Can you help please?
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
blog tag and category, pages change the layout. instead of keep the same layout.
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
hi there
is it possible to duplicate PORTFOLIO in other CUSTOM POST? let’s say SERVICES and have both ? a list of items in the portfolio and a list of items in services? i mean copy the same settings used for portfolio to have it on SERVICES ? so show also portfolio and services ? i want for example to have this https://hubfolio13.themescamp.com/portfolios/ but also SERVICES where i can put my services and display it like the portfolio 
i hope you understand my meaning
Hello, Yes, it is possible. We can also help you with that. Best regards
Hi there,
I just purchased the Hubfolio theme and when I try to import demo content it gives me “undefined error.” The Demo content cannot be imported. (Manual import or One click import) both methods are not working.
I already submitted my Ticket #3962972. Please help me with this matter as soon as possible. It’s very urgent, Deadlines are on my head. I can also give you access to the admin panel if needed. Thank You
Cheers, your updates have been received and are in our review queue. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Hello! I want to know can I use this theme in 2 wordpress installation?
Hi, One license for one active domain. more details here: https://themeforest.net/licenses/standard . Kind regards
I want to know more about the speed of this. How will it work correctly if it has such a low speed?
Hello! For site speed, it’s related to many factors which including: - Server/Hosting performance. - Hotlinks/images size. - WP Plugins. - WP Themes (Already optimized as per standards). - Others. We suggest 3rd-party plugins to help with that like wp-rocket. Kind regards
I have not received a response to ticket #3850039. I submitted the same ticket 3 days ago and also received no help – and the matter is urgent.
Cheers, your updates have been received and replied, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
hey , i have a question if i want to achieve the same styles that in this page https://hubfolio.themescamp.com/portfolios/portfolio-standard/ how i can do it , cause i can’t find this style in theme widget.
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Hello, I have not yet received any email or response regarding ticket #3807339. Could you please provide an update at your earliest convenience?
Cheers, your updates have been received and replied, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
I wanted to follow up on ticket #3807339. It has been two days, and I have not received an update. Could you please provide a status update at your earliest convenience? This is urgent.
Already replied and am waiting response via ticket if any. Best regards
I am extremely frustrated right now. The same issue has returned. Please check my ticket as soon as possible!
Please mark it as ‘High Priority’! It has been more than 10 days!
As seen in the support ticket it’s already solved. Please don’t hesitate to contact us for further support. Best regards
Please check my ticket, I need urgent help
any update on this?
Cheers, your updates have been received and are in our review queue. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Okay, the issue is still not resolved.
Hello, can you help me with my ticket please Private Ticket #3817233 I have not received a reply. The issue is probably caused by your plugin themescamp. It is been more than 24 hours!
Thank you!
Cheers, your updates have been received and replied, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Hello, I have installed the latest version of the theme and imported the Ai demo. Elementor is not loading when I try to edit the homepage.
Ticket #3817233 Can you help please?
Can you reply please it is urgent.
Cheers, your updates have been received and are in our review queue. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Hi, will we be able to import the landing page layout as well with this theme? I love the layout and mega menu and wanted to confirm if its part of the demo or if it can be added/included: https://preview.themeforest.net/item/hubfolio-creative-portfolio-digital-agency-wordpress-elementor-theme/full_screen_preview/54879831
Hello, Thanks for your interest in Hubfolio, Yes, it’s available for import here: https://prnt.sc/aTB0GgCZS8yB . Regards
Awesome, thanks! Last question, can you import more than one demo at a time?
You are welcome, Yes, You can, but each demo is not recommended to have a unique style, color, and design for each. Regards
No problem, thanks!
Hello,
I have reviewed the “Digital-Agency Template,” and I noticed an issue with the layout. The grid is not displaying as 3 columns as expected.
Here is a screenshot for reference: https://i.ibb.co/hKTYRRH/Screenshot-2025-01-21-at-11-47-27-PM.png
Could you please look into this.
Thank you.
I want to make a purchase; please reply as soon as possible regarding the issue mentioned above.
Hello, It’s already solved and updated accordingly. Thanks a lot
Hello, I am following up on ticket #3807339, which I submitted over 24 hours ago. I have not yet received a response and would appreciate it if you could provide an update on the ticket status and your standard response time for such inquiries.
Hello any update on this ticket? – #3807339, It’s been two days. Could you let me know your response time?
Cheers, your updates have been received and we are working on it, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Hello, I have not yet received any email or response regarding ticket #3807339. Could you please provide an update at your earliest convenience?
You mentioned that tickets are usually reviewed within three days, but it has now been five days. I have only received a message stating that my query is in the queue and will be resolved soon. Could you please provide an update on the status of my issue?
Hello,
I have identified that the header flickering and sticky footer reveal issues are caused by the smooth scrolling setting. Disabling it resolves both problems, but I need smooth scrolling to work correctly without affecting these elements. Please provide a solution for this as soon as possible.
It has been six days since I opened ticket #3807339, while the average response time was mentioned as three days. I would appreciate your prompt attention to this matter.
Cheers, your updates have been received and working on it, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Congrats on the featured item!
Thanks a lot
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