245 comments found.
I purchased the modified template, but I need to use the elementor function and pay again. Is this normal? I hope to get your reply.
Hi lkcw9775,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
How to active your theme with license
Hi roarif,
You can use the Emall theme without activating the license.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
i cannot choose another home design please guide me
Hi roarif,
To change the home page, please read the document at the link https://docs.theme-sky.com/emall/#home-pages
Best regards,
Hello!
I bought your product, and I really like it. You are awesome!
But I have a question. My website should be in German as a single-language site. Is there a way to fully translate it into German quickly? I also noticed that about 30% of it has been translated automatically by WordPress, but there are words in English, German, and even Russian.
Could you please advise me on how to make the entire website fully translated into only one language, which is German?
Thank you!
Hi romka24046,
You can use the Loco Translate plugin. For information, please watch the video at the link https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=13
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Please I need help to solve this problem the theme is not installing whenever you store it after you finish loading it will tell you that this link is expired please how can I resolve it
Hi ceomremoka,
Please check to make sure that you installed the correct package. If you downloaded the All files & documentation package, you will need to extract it and install the emall.zip package.
Please also check your Maximum File Upload Size. If it is small, you will need to increase it. Please read this article https://skygroup.ticksy.com/article/15703/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I purchase your team and I’ve been trying to install it and anytime I try to install on my WordPress team section it keep telling me this link is expired
Hi ceomremoka,
Please check to make sure that you installed the correct package. If you downloaded the All files & documentation package, you will need to extract it and install the emall.zip package.
Please also check your Maximum File Upload Size. If it is small, you will need to increase it. Please read this article https://skygroup.ticksy.com/article/15703/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi I want to use one demo import but there is not XML file, widget file or content file to uplod
Hi econatural09,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Dear team, Where are the pages and layout you have advertised? I bought the theme and imported the demo successfully and there is nothing.
All the pages are empty… Where is everything that I’m supposed to replace for images and edit text for data??
Hi AAA15-Poet,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Menu errors
Hi zolutionpick,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
How can i get the Electronic theme?
Hi nthanhtung9x,
This is the home page of the Emall theme. After installing and importing the demo content of the Emall theme, you can change the home page. For information, please read the document at the link https://docs.theme-sky.com/emall/#home-pages
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi I have bought and installed Emall theme on hostinger ,website is missing all the photos that comes with the demo. my site is rebeldrapes.com
Hi drpkc,
Because of copyright, images are only used for demo purpose and not included in importer. The placeholder images will be imported.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi Support Can We Add Video To The Slide home Page Please Need Your Help Thanks
Hi monsterscript,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, when I’m trying to upload theme files it’s showing: “The link you followed has expired.” Please let me know how can i fix it. I need this urgently. Please response as soon as possible.
Hi laibakhan78245,
Please check to make sure that you installed the correct package. If you downloaded the All files & documentation package, you will need to extract it and install the emall.zip package.
Please also check your Maximum File Upload Size. If it is small, you will need to increase it. Please read this article https://skygroup.ticksy.com/article/15703/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Dear Email Support,
I’m experiencing an issue with updating my product descriptions. When I update the description, it still displays the default template text from my theme instead of my new content.
If I delete the description and leave it blank, the entire section disappears as expected. However, when I add my own text again, it reverts to the template version from two updates ago.
I have already tried clearing the cache, using an incognito browser, and confirming that the short description updates correctly. The issue specifically occurs with this product: https://zido.dk/shop/ariel/Could you help me resolve this?
Hi bunjamint,
To change the product description, please watch the video at the link https://www.youtube.com/watch?v=ivrE9KzXy-o&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=8 ( in 4:00 )
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Dear Support Team,
I hope this message finds you well. I am encountering an issue while trying to download my purchased theme. Every time I attempt to download it, I receive a 403 Forbidden error.
Could you please assist me in resolving this issue? I would greatly appreciate your help in making the theme accessible for download again.
Thank you for your prompt assistance. I look forward to your response.
Best regards, Laura
Hi rosinidev,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, I have installed the theme and demo content, but images have not been imported.
Normally the demo content is imported in its entirety as it appears in the template, , isn’t it?
Thanks
Hi mnroediger,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello! I would like to know how I can edit the product page in WooCommerce, since it is in English and I need to delete and add elements. thank you
Hi aylingarciaayala,
- To change the product details layout, please watch the video at the link https://www.youtube.com/watch?v=ivrE9KzXy-o&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=8
- To change the shop/product category layout, please watch the video at the link https://www.youtube.com/watch?v=DkS04N7LDVw&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=7
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi,
I installed the theme but can’t find ‘Theme Options’.
Please help.
Thanks.
Hi zahratdhaka,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Ok i don’t understand, why it is not showing the same as demo… I understand the images are not the same but the layout is completely different that the one I thought in your grocery 2 demo
Hi bookerraofficial,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
THIS IS WHAT MY HOSTING SAID:
Upon reviewing your previous snapshots, we observed that most of the usage is coming from wp-cron.php and admin-ajax.php, which are commonly triggered by scheduled tasks, background processes, and certain plugins, such as WooCommerce or page builders. These scripts can generate excessive requests, leading to high resource consumption.
To resolve this, we recommend disabling the default WordPress cron system and replacing it with a system cron job and then reducing unnecessary AJAX request calls. If you have made any recent changes to this site, or installed any new themes/plugins, we’d suggest reverting those changes or optimize them by contacting their developers as they may be the cause of this increase in usage you’re seeing.
When I installed the defailt WP with cron enabled AND woocommerce, it has no problem, not so slow…. after I installed your theme and activated all other necessary plugins, the CPU usage shot up from 0% to 70% usage.
Please attend to my ticket on your ticksy site
Hi bookerraofficial,
We have replied to your ticket. Please recheck it.
Best regards,
Hi,
Emall-Nice theme. Sleek and minimalistic.
I would like to know how do I change the product image size from 800×1000 to 800×800. I was able to change thumbnail, following steps from the documentation, but wasn’t able to change the product image itself on product page.
Thanks for the help.
Hi meetpate1947,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
THEME AND IMPORT DEMO DO NOT PROPERTLY WORK
Hi scientifictrading1981,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
