4647 comments found.
hello,i cant use newticket.. how i can put element image in to my post page? because I can only put it above and below. I want to insert it in the middle of the writing but it doesn’t work as if it’s locked. im using newspaper
Hi there,
We’re back in the office after the weekend and appreciate your patience.
For technical questions, please open a ticket in our support system: https://halosoft.ticksy.com/submit/. Our team will assist you accordingly!
In case your support item has expired, please choose the “Shopify Themes” category here instead: https://prnt.sc/c9o2Y69ANRcn
Thank you.
Hi,
It has a problem with the theme demo page/ theme preview. We are working with https certification and trying to resolve it ASAP.
In the meantime you can view our demo link here: http://themes.halothemes.com/marketplace/shopify-ella-ldp/
Thank you so much, HaloThemes
i have having with issues with button colours i can’t change. Please check https://kashmironlinestore.com. and Button Looks odd and and checkbox before buying please help me with also
Hi friend,
Our technical team will check this request for you. Please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly!
In case your support time has expired, you can open a ticket via Shopify category to get our support: https://prnt.sc/wiSyd3e-XJ2G
Thank you.
Version 6.7.2 index code did not relace, its showing error
Hi Friend,
We have updated the file code for this. Now you can follow this instruction to preset code: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#preset-for-home-page
If you have any difficulties, we are willing to help you.
Sorry for this inconvenience.
Thank you so much.
On the products/collection page the price displayed is the lowest price so if the lowest price is $0, which a lot of the products are because each product offers a free sample – then it will say starting from $0. Is there a way i can make it so that display price on the collections page is the same price as the price of the first variant of the product?
Hi there, It will require a code adjustment. Please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Our team will check and get back to you soon! Thank you!
Hello, can this work with Yournotify SMTP? https://yournotify.com
Dear friend,
We haven’t tested it with Ella yet, so we can’t provide you with an exact answer at the moment.
You can leave your email address or open a ticket at this link: https://halosoft.ticksy.com/ with the Presale category. In the future, if we complete the testing, we will notify you.
Thank you so much.
good morning I have a problem with the menu display on IOS mobile devices (especially with SAFARI Browser) The side menu once opened is not displayed, but it seems to stop in a sort of infinite loading.
How can I solve it?
We have detected an issue where certain functions do not work when reloading the page a second time on iOS mobile devices. Our team has quickly addressed this problem and released an update for the theme on Themeforest.
If you prefer not to update the entire theme, please go here ( https://app.screencast.com/Ks1Asnfmthq09?conversation=KertsVFA9UrQCx6fdwK6iv ) and edit the code, replacing it with this code:
document.addEventListener(“DOMContentLoaded”, function () { halo.init(); });
Also, we are very happy to help you. Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
I try your solution but with your code the problem is now also on android
Please help me
Please open a ticket at our support system: https://halosoft.ticksy.com/ Our team will help you accordingly! Thank you so much!
Hello, i have a pre-sale question, is it possible to show different pricing for different people? Means we want to show different pricing to retail buyers and different pricing to wholesale buyers. Basically we want to show wholesale pricing to people who have logged in and we have given their account some special permission. Is this possible in your theme? Also we want to add a custom calculator to calculate the numbers of Floor tiles needed. Basically we want people to add aera of their home and the calculator to show the number of tiles needed and to round off the total tiles.
Hi friend,
Thank you for your attention to our theme.
Our theme does not have this feature by default. However, our Dev team will check whether it can be implemented through custom coding for you.
Please submit a presale ticket at this link: https://halosoft.ticksy.com/ and choose category presale: https://prnt.sc/JLEIs_paW6oc and then our Dev team will check it for you.
We are currently celebrating a major national holiday – Lunar New Year – a time for our team members to reunite with their families and recharge for the busy days ahead. Therefore, our response times may be slower than usual. Our office is closed from Saturday, January 25th, until Sunday, February 2nd.
Does this theme have the Order notes field in checkout and how to enable it
Hi friend,
Check out page doesn’t have Order notes. Also, this page is from Shopify, not from our theme. Please contact Shopify to get their support for this page.
If you have any questions about our theme, we are willing to support you.
Thank you.
Why is the Grid 5 Layout (for collection page) not working. This must be a bug. please you need to fix it. https://prnt.sc/CxCo4On3_h7q
Hi friend,
Our technical team will check this request for you.
In case your support time has expired, you can open a ticket via Shopify category to get our support: https://prnt.sc/wiSyd3e-XJ2G
Thank you.
What file do i have to edit to hide the quantity of a specific product?
Hi friend,
Where do you want to hide the quantity box? Please let us know and we will instruct you.
It would be better if you could open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you.
I want to hide it on the cart page for a specific product. Please tell me how to do that
I don’t if this is a bug but I can’t display different messages on my product page. I want to display a message for all Preorder products different from the other products. I also want to to be able to color it and format it differently but it isn’t working. What is the way out please. Or is this feature not available
Hi friend,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly! Don’t forget to grant login permission for us. Thank you so much.
I wish I can place my category description at the bottom of the category page just like https://prnt.sc/d4KpomZ27QCR because its good for SEO. I don’t like it to be place at the top. Is is possible please
Hi Friend, You can go to Main Collection -> Banner -> Description position -> Choose Bottom here: https://imgur.com/a/DQs8Irl Hope this helps you.
Thanks it worked
Hi
My Ella theme does not display small circle Shopify LOGO when make Google Search result. I set up in Shopify but at support they told I need to set up via my Theme.
Please help.
Thank you.
Hi Friend,
If you are referring to the favicon, please follow these instructions to set it up: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/favicon
If not, please submit a ticket at our support system: https://halosoft.ticksy.com/ . Images would expedite the process a lot. Our technical team will check and get back to you soon.
Thank you so much.
Hi
Thank you for your answer. Yes I am talking about FAVICON. I asked Shopify for support how to setup web store image logo which should show on left beside google search results and they told me that FAVICON should be set up by Theme provider.
I did setup FAVICON in Ella Theme Settings -> General config many times (16×16 or 32×32px) but image still does not show on google search result
I cannot submit ticket because I did not pay license for support. I cannot pay support for 5 years (I did already many times) just that basic functionality works.
Thank you.
Hi Friend,
We’ve received your email and have replied to you via email. Please check our response.
Thank you so much!
Hello, I just checked and realized that all of my blog article titles are wrapped in H3 instead of H1. H1 is occupied by blog name such as “NEWS” or “BLOG”. That is an SEO issue for me.
Hi there,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly! Don’t forget to grant login permission for us. Thank you so much.
Hello. Would this theme also work for a standard website? I do not require commerce functionality day 1, but I like the theme. If I was to set up pages only, does that cause any issues, or can this theme work standalone?
Hi there,
Yes, Ella theme can be used for a standard website. It is fully compatible with Shopify OS 2.0, which was built from the Dawn theme, and offers maximum customizability. You can easily set up and customize pages using the theme editor, and this won’t cause any issues.
If you have any other questions or need further assistance, feel free to let us know!
My product information section for desktop is set to 1170px. However, the Judge.me review app is stretched to full screen. Enabling the ‘Make section margins the same as theme’ option is not resolving the issue. Could you please help me fix this? My support expired. I am poor.
Chatgpt solved this error. Thanks and ignore this message.
Hello.
In the new update, we finally have the long awaited feature of Delivery Time integrated. But when the feature is live, there is a major bug.
When we select the time of delivery, say 15 days, and only include business or working days leaving out Saturday and Sunday, it should ideally calculate the 15 day time excluding the weekend as specified.
But, what actually happens is that this feature itself vanishes from the product page on Saturdays and Sundays when you specify to not include these two in delivery time calculation. So, when we specify any day to not be included due to a weekend or holiday, the Delivery Time feature is nowhere to be seen on those specific days on the product page.
Please clarify if I have misunderstood the feature or is this a bug?
Hi Friend,
Regarding your issue, please submit a ticket in our support system: https://halosoft.ticksy.com . Our technical team will log into your store to investigate the issue further and provide the appropriate assistance.
Don’t forget to grant login permission for us. Thank you so much.
Hello I have a question about the Portfolio/Gallery limits. I picked your theme because I like how you render your gallery and there is a filter that is very useful. Now I see there is a limit of 50 images only and I understand that these limits are by Shopify. Is there any way to have more images, or should I look for an app?
Hi there,
Thank you for reaching out!
Shopify limits each section on the Portfolio page to 50 blocks so we can’t support adding more blocks. Moreover, having too many blocks may slow down page loading. We recommend keeping the block count low for better performance.
Hello and thank you for your answer. I need way more than 50 items in a gallery and with pagination and lazy loading I don’t think performance is an issue.
Question 2: Is there any way to display your portfolio on a product page? I tried to add a Page as a section and link to the Gallery but it would not display. Only the title shows.
For Q2, this requires custom work. Please submit a ticket in our support system: https://halosoft.ticksy.com . Our team will estimate and get back to you soon.
how can i change the placeholder “T-Shirt” product card image ?
Hi friend,
We don’t have the settings to change the placeholder of the product card, but we can help you change the code.
Please open a new ticket to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you so much.
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