378 comments found.
Do you plan to develop an AI-powered add-on for patient symptom checking? If so-Any ETA?
No, we don’t have plan like this as of now.
Do you have a similar theme but for Instalations? Or can the wording easily be changed from Medical to Install Services? I like the profile and controlled customer areas. Thank you
Thank you for your interest! We don’t have an installation-specific theme, but this one’s wording can easily be changed from medical to installation services via the Customizer or page builder. The profile and customer areas you like are fully adaptable. Let us know if you need help customizing it!
Hello, Kivicare Pro Version 2.5.7 is not included in the plugin zip file…
Please download the latest version from Envato.
pre sales questions : what’s the difference with this system and that other one : KiviCare™ Pro – Clinic and Patient Management System EHR (Add-on)
This is the KiviCare WordPress theme, and the other one is our KiviCare Pro – Clinic and Patient Management System EHR (Add-on) plugin, which enhances the theme with additional features for clinic and patient management.
Hello, good day everyone. I would like to know if I can integrate YITH WooCommerce Ajax Search, as I need to add a search bar that displays the results of existing professionals so that I can proceed with the booking using its add-ons.
Hello, thank you for reaching out.
Currently, you cannot proceed with booking using the YITH WooCommerce Ajax Search add-on in the KiviCare plugin. However, you can use the Elementor Doctor List widget to book an appointment.
This widget displays all existing doctors, allowing you to select and book an appointment easily.
What happens is that I would like to have a search bar on the main page, where I can identify a doctor’s specialty with a simple keyword (dentist, physiotherapist, general practitioner, etc.), something similar to the search function on the following website: https://www.doctoralia.co/.
Can I have a search bar like that to then make a reservation once I find the desired result?
The truth is that I need to develop a website as similar as possible to https://www.doctoralia.co/, and it is very important to have a search bar on the main screen. When clicking “Search,” it should display the results related to the query and allow users to proceed with the booking.
I was very interested in your plugins because, if you take a close look at https://www.doctoralia.co/, in addition to in-person appointments, it also offers virtual consultations. One of your plugins has the option to make video calls or virtual appointments, and I loved that feature.
I have been quite confused because I have only been able to see the demo of each individual plugin, but I would like to see a demo with all the packages together. If, by any chance, you can provide me with a link to a website where all the “KiviCare™” plugins are integrated, that would be perfect. This would help me make a more informed decision before making the purchase.
Thank you very much, and I look forward to your response.
We have implemented a search and filter feature that allows users to easily find and filter doctors. For a better understanding, please refer to the attached video and visit our demo URL link provided below:
Our Demo URL: https://demo.kivicare.io/
Video Link: https://watch.wave.video/Dzc8qTYRBOOXaXdT
Why in the EHR dashboard give me next note: “The latest kivicare lite plugin requires : Kivicare Pro Version 2.5.6”. And there is not update in the plugin for Kivicare Pro??
Could you please generate support ticket our team will help you: https://iqonic.desky.support/support-tickets
Is it possible to connect directly with your app?
Our WordPress theme cannot connect to the app. However, our KiviCare Clinic and Patient Management System EHR plugin can connect.
Hello, a new issue arises. When trying to make an appoitnment it shows an internal server error and it’s not poosible to create it
Please submit a support ticket at https://iqonic.desky.support/ , and Our support team will be happy to assist you. Thank you for reaching out.!
I’ll be waiting for you swift response regarding this ticket, it’s crucial. #23576 #23007
We have replied in your ticket, please check.
Hi I want to connect a image PACS system, I have a cliente that want to report rx, usg, and TAC images directo to patients account. Can you develope that for us ? And how much will it cost ?
I have no answer in that link.
Please wait for the answer.
What’s your name on Skype?
can we use some other SMS gateway and whatsapp gateway instead of twilio? if yes, can you guide how to do it?
When will you upload—The latest kivicare lite plugin requires : Kivicare Pro Version 2.5.5 – KiviCare Zoom Telemed Version 2.1.3 to themeforest files ?
We will release an update very soon, within this week, including the latest versions of all plugins and full compatibility. Thank you.
I HAVE THIS ERROR NOW - The latest kivicare lite plugin requires : Kivicare Pro Version 2.5.8
Hello, Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you.
Hello, I’m about to purchase this theme but…it works with WP 6.7.1 or I need to install prev branch? Thanks!
It will work with WP 6.7.1.
So now does it work or will it work with future upgrade? 
What should I install today?
Don’t worry, it will work. Yes, you can go ahead and install it.
Thank you!
I opened a ticket the other day. I know you’re closed on weekends but after the weekend, nobody responded, and I think there is supposed to be a 24 hour response time on tickets for someone to reply to let the customer know you’re working on the ticket. It may have gotten overlooked. Ticket #23595. Thanks.
Please check your ticket, we have responded.
The latest Kivicare lite plugin requires: Kivicare Pro Version 2.5.5 – KiviCare Zoom Telemed Version 2.1.3 please this is what i get from my dashboard. i tried downloading from codecayon but i still get the older version not the new version
The theme package version may appear slightly older due to ongoing bug fixes within the theme itself.
We are actively working on a new theme update that will include the latest versions of all plugins. We sincerely appreciate your patience, and the updated package will be released as soon as it’s ready.
In the meantime, to update the plugin to the latest version, please follow these steps:
- Go to your WordPress Dashboard and delete the current version of the plugin you wish to update.
- Navigate to Appearance > Install Plugins.
- Reinstall the plugin from there.
- Finally, activate the newly installed plugin.Thank you for your understanding and support!
Hello. Something is wrong with the appointments. It’s stuck on loading and it won’t shoe the appointment form
I was able to fix the previous error, but now I got a new issue. When a custoemr is trying to schedule an appointment when clicking on confirm appointment there is an error that says that video meting couldn’t be created. It was working before
It seems the issue is when choosing to pay the Woocommerce option to go to check out. It says meeting can’t be creating. This was working before
Hi, have you purchased the product from Envato?
Yes, my client has.You already asked me this question months ago. Please help, when I choose the Woocommerce option the appointment can’t be created. It was working before
This is the error message when choosing Woocmmerce as a payment Failed to generate Video Meeting.
We understand your concern. To proceed, kindly generate a support ticket on Desky Support https://iqonic.desky.support/
Our support team will assist you in resolving the issue promptly.
Thank you for your careful review and helpful suggestions. We appreciate it! We have now fixed this issue. Please check.
Hello, I’m still having the issue. Is there something I need to do to fix it?
The Kivicare plugin 3.6.6 version has the Wocommerce issue. I just installed an old version and it’s working good. Please fix that issue
Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that.
Thank You!
Hello. The patient admin titles (Dashboard, Appointment, Encounters, Billng Records, Reports) all of a suden are not translated (they were before) and can’t find a way to translate those strings. Using Loco plugin. The rest of the admin panles (Doctor, Rceptionist, admin) are translated.
UPDATE: PLEASE IGNORE THIS MESSAGE. FOUND SOLUTION
Hi, do you have this plugin for Laravel? I can’t find where to buy it. Because this version of Wordpress is a bit slow.
We currently don’t offer a plugin for Laravel that integrates directly with our WordPress plugin. However, we do have a standalone KiviCare Laravel system that might suit your needs.
You can check it out here:
https://codecanyon.net/item/kivicare-complete-clinic-management-system-laravel-flutter/53137285Hello,
I just bought and installed but it didn’t work with the current version of Elementor. It worked when I rolled it back to the previous version.
Also, I couldn’t create a ticket because when verifying my license it kept saying “Sorry, Its not you. It’s us. Internal error has occured. Our team is on it.”
Thanks
Please try again creating a new ticket.
Hi, I’ve just installed a theme, but I’m having trouble editing it in the Elementor Page Builder backend. Could you please assist me in resolving this issue?”
Hello, Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that.
Thank You!
Hey Your team is not helping. I have submitted a ticket.
We have responded to you in your ticket 2 hours ago to allow us some time to investigate the issue and work on debugging it to find a solution.
