12632 comments found.
Hello! It is safe to update to latest Woocommerce (9.7.0.)? Thank you!
Hello,
Yes, you can update the WooCommerce plugin to the latest version.
Kind Regards
Thank you!
Hi there, I know that my support has expired but I can’t change any header to default. Even when I import one it goes back to the default Woodmart Header. Can anyone assist?
Hello,
Yes, our theme has a bug that will be fixed tomorrow. As for now, you can set your default header in Theme Settings.
Kind Regards
Product gallery thumbnails not work. They are not clickable, main image not change.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
I understand that my support license may have expired, but I am experiencing an image-related bug on all my websites using the WoodMart theme. This suggests that the issue might be caused by the theme itself.
This issue appeared after the 8.0 update, and I have not seen it fixed in the latest updates.
Could you please investigate this problem and consider fixing it in the next update? Your assistance would be greatly appreciated.
Here is image about bug:
https://imgur.com/ZAUH7Aghttps://imgur.com/Vv9FLmz
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings.
:is(.alignleft,.aligncenter,.alignright,.alignnone)[id*="attachment"] {
max-width: 100%;
}
The problem solved, can you release patcher for this
Hey sir
do you have this same project in React Native??
Hi,
Thank you for the question. Our theme is available for WordPress only and not available in React native.
Kind Regards
After updating to version 8.1 and the WoodMart core plugin, the ‘Estimate Delivery’ feature no longer displays. How can this be resolved? Is it a bug?
Hello,
Please send us your admin access so we can check what is wrong with your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hi, I know my support period has ended, but I wanted to bring up two important issues that I think should be addressed or at least considered for future updates.
Brand Link Issue: When clicking on a brand in the brand carousel, the link doesn’t take the user to the main brand page. Instead, it redirects based on product_attributes, which isn’t ideal. The expected behavior would be for it to go directly to the brand’s main page, like this: www.domain.se/brand/selected-brand.
Product Selection Issue in Layout Settings: When choosing which products should appear on the store page, the selection is based on the brand. However, there’s no option to specify which brands to include. I’ve attached an image to clarify what I mean.
I’d really appreciate your thoughts on these issues and whether there’s any fix or workaround.
https://prnt.sc/siTY9xNF0qGKIt has been solved, thank you!!
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi, I can’t upload products without images when adding products from a CSV file to WooCommerce. Is there a solution for this?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi! Woodmart has a handy alert feature that shows the amount remaining to get FREE SHIPPING. In case you want to set up a Marketplace multivendor, is there this feature for orders from 2 or more vendors at the same time, and each with its own minimum order amount? can this message be generated for each vendor? Thx
Hello,
This option works for the shopping cart total and can’t be applied to some product groups.
Kind Regards
big problems after update !!!!! developers !! test your theme before updating !!! I lost more data !!!
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Hi, After updating to version 8.1 and update the woodmart core plugin, all custom css in theme settings gone!
I downgrade the theme to version 8.0.6 but the custom css is clear, the style is showing in front-end.
What should I do?
Hello,
Do you mean that when you switch to the 8.0.6 you see all the CSS in Theme Settings again?
Kind Regards
Hello, Sorry, it was my fult, the css was in style.css in chield theme, now the last version of theme have problem with last elemntor, I disabeld all plugins and switch to orginal theme and enabled woodmart core all things fine, but with elemntor the front site wont runing
Please describe what problems with Elementor you have on your website and send us your admin access so we can check.
HI
last version of elemntor have problem with woodmart theme, I use PHP 8.2
Please tell me when you will crate video for slider of gutunbutg? I need it, it is important to me
Could you please clarify what problem it has?
Currently, we don’t have plans for such a video in the nearest future.
if I upgrade elemntor, the site will give me error 500 and with downgrading elemntor problem will gone.
I need to use slider in gutunburg, how should I used in responsive? it is not responsive,
Could you please help me?
Please disable all plugins that are not related to our theme and send us your admin access so we can check what is wrong.
I don’t want to fix the elemnotr, It was just information for you, I will migrate to gutunburg
help me please for responsive slider with gutunburg
Could you please write a concrete issue you can’t achieve with the slider responsive?
https://xtemos.com/docs-topic/how-to-add-woodmart-slider-to-a-gutenberg-page/
https://xtemos.com/docs-topic/responsive-editing-for-mobile-and-tablets/
How to add a slider to a Gutenberg page
Responsive editing for mobile and tablets
However, these guides don’t clearly address my issue.
The desktop slider works perfectly and displays images correctly. However, on mobile, the images don’t display properly in Gutenberg, even though the same images work flawlessly in Elementor for both desktop and mobile views. The image sizes I’m using are:
Desktop: 1600×400 pixels
Mobile: 416×612 pixels
I need to know the exact image size required for mobile in Gutenberg or how to fix this issue within the theme and Gutenberg setup. Currently, the two images used in Elementor are responsive and display correctly, but in Gutenberg, the mobile version specifically has problems despite using the same image sizes.”
There is no exact fixed size for images on mobile devices. It depends on your design. To better understand the issue we need you to send us screenshots or links of how it looks with Elementor, comparing to Gutenberg so we can help you.
Okey, I will send you PSD file and video of the outpout of the diftence between elemntor and gutunburg
https://prnt.sc/seFNUinxMfUe
https://prnt.sc/yxfrOE3-O-6s
I need the css code, couldent find it in dev tools,
Thanks
Waiting for the PSD file. As for the second issue, you need to extend your support period and create a topic on our support forum so our developers can help you.
Hi, I sent you the files from here https://themeforest.net/user/xtemos
I bought new license yesterday (this is my third licesne). I try to register on 8theme.com for support. I wrote the original purchase code and always get “Wrong validation code” message. So, this is my first problem. The second: When I try to install than I always get this message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” – I contact them and they set it up but I get this message again.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi,
I have enable Enable custom slider option from theme seting. but i an not getting any option to add custom slider to page. I am using Gutenberg page builder.
Hello,
Gutenberg has a different slider so you don’t need to use the custom slider post type. Read all the instructions in our documentation https://xtemos.com/docs-topic/how-to-add-woodmart-slider-to-a-gutenberg-page/
Kind Regards
Hi there, We are using Locotranslate. How do we setup the them so that we don’t loose our translation with every update? This is wat we got in Loco now: language: Dutch – Woodmart > Map: System language: Dutch – Woodmart child > Map: System
Thank you!
Hello,
You can follow our documentation tutorial for help https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/
Kind Regards
I’m Trying to update the license information for mysite. Because support has expire I can’t do a ticket. I’m not looking for any website suppor, just want the license to be updated to the correct site. it’s suppose to be https:// Instead of Http. This is a product purchase support, because on your site you have to put the license and webiste. Nothing has change just the https. I shouldn’t have to renew support unless it’s related to the templates it’s self.
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
You don’t need to extend your support period to do this.
Kind Regards
Hi,
after update to 8.1. sticky header does not working on Destop & Mobile.
https://tinyurl.com/2bpjt6mc
https://prnt.sc/CGzJIg0zg0rH
If I open Frontend mode for header builder, it shows up: https://tinyurl.com/27t7s7c2
Site: https://www.naturvea.sk
Hello,
As we can see, it is displayed correctly at the moment. It was due to cache.
Kind Regards
Hello,
The error is gone, but if I’m logged into WP admin as an administrator it appears for me.
This problem has also occurred to others:
https://xtemos.com/forums/topic/sticky-header-after-update-to-8-1/
Ok, now is everything ok. Clearing the cache for Firefox took some time.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hi there, We are having a problem with the sticky header after a migraton. Everything works fine only when we activate de sticky header it shows only shortcodes/code Hope you can help us out here
Hello,
Please disable all plugins that are not related to our theme temporarily and send us a link to the page where we can see this.
Kind Regards
Thanks for the quick reply! We have a live shop so that is going to be difficult..What we can do is turn on the sticky header and then you can see the problem. Is that an option?
Otherwise a admin login?
I’m just seeing that I’m not the only one with the problem
At least disable caching and optimizations plugins which shouldn’t harm your website and send us your admin access.
Ok so how do we exclude this from Litespeed? Im’ not going to pay $41 for a solution. Thank you!
You need to clear the cache in Litespeed completely to fix this issue.
Ok, so we can update the theme to the latest version without issues?
Sure, you are free to update the theme to the latest version.
we just updated and everything is messed up now!!
Sorry fixed.
Hello again, I want to know if the theme has Evergreen Countdown, if there is, where is it? because I have looked for it and there is only the normal counter. thanks
Hello,
Could you please clarify what exactly you mean by Evergreen Countdown? Do you have any examples or screenshots?
Kind Regards
Thanks for your attention. An evergreen counter is nothing more than a trick countdown timer. That is, the counter will start counting when the user enters our website, always starting from the same minute. You can see the example using the “essential-addons” plugin https://ibb.co/WpchfTWH
Thank you. There is no such option in our theme at them moment. We will consider adding it in future updates.
Hello,
We have a comprehensive list of feature requests and are actively working to implement the most requested options. While we are committed to enhancing the theme, please note that not all requests can be integrated immediately.
Kind Regards
Is that particular feature request currently on your roadmap?
It is not yet in the roadmap for our next update.
I totally love your updates but I just mailed For Gaming store layout please guys create one please … waiting already 5 month .
Hello,
We have a long feature requests list and are trying to implement most requested options. But we can’t guarantee that all feature requests will be added to the theme asap.
Kind Regards
